关于 Agoda

花更少的钱，看更大的世界

Agoda 的住宿网络遍及全球，共 600 多万家酒店和度假住宿供客人预订，同时提供预订机票和活动体验等服务，以超值优惠让旅客花更少的钱看更大的世界。Agoda.com 和 Agoda App 支持 39 种语言，提供 24 小时全天候客户服务。 Agoda 总部位于新加坡，隶属于 Booking Holdings 集团（Nasdaq: BKNG），在全球 27 个国家和地区设有分部，员工超过 7000 人。Agoda 始终致力于通过尖端科技，让旅游出行更加便利。

Agoda 数据一览

8,000

Employees

39

Languages on Agoda.com

24/7

When Agoda customer support is available

2007

Year acquired by Booking Holdings [NASDAQ: BKNG]

40M+

Real traveler reviews

200+

Countries/territories with accommodation

4.5M

Hotels and homes worldwide

25

Markets with Agoda offices

2005

Year founded

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多一点
Agoda 可信吗？

自 2005 年起我们一直在做的事

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Agoda 的办公室在哪里？

We’re truly global, based in 25 markets around the world

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“Agodan”是谁？

认识一下我们才华横溢的团队

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我可以在 Agoda 工作吗？

了解如何加入我们的团队

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Agoda 具体提供什么样的产品和服务？

高性价比且可负担的酒店、别墅、机票等

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谁创造了 Agoda？

行旅者所创，旅行者所爱

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“Agoda”是什么意思？“Agoji”又是什么呢？

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品牌

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Agoda 是否支持环境保护和当地社区的发展？

Sustainability

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Agoda 发展过程中的
重要时刻

Early 2000s
Robert Rosenstein and Michael Kenny start talking about how they can work together.
2002
Robert invests in Michael’s travel start-up and the two entrepreneurs form a partnership.
2005
Agoda.com launches in Singapore with 7,000 hotels in Asia and 33,000 worldwide.
2007
Agoda is acquired by Booking Holdings [NASDAQ: BKNG], then known as Priceline Group [NASDAQ: PCLN].
2010
Michael Kenny retires, Robert Rosenstein becomes CEO.
2012
Agoda inventory passes 200,000 hotels.
2014
Qlika, an Israeli start-up, is acquired by Booking Holdings and merged with Agoda.
2017
Agoda surpasses a major milestone in daily bookings, allowing the company to rapidly experiment and innovate.
2018
John Brown, who joined Agoda in 2012 as CPO, is appointed CEO.
2019
Agoda Flights launches
2019
Agoda launches an updated brand identity.
2020
Agoda launches new products in response to the pandemic’s impact on travel: ASQ pages for Asian cities, Go Local and Go Local Tonight for domestic stays, Easy Cancel, and Hygiene Plus.
2021
Agoda inventory reaches 2.9M hotels and homes in 56,000 cities worldwide, with a website and app in 38 languages, and customer care in 16 languages.
2022
Omri Morgenshtern becomes CEO. John Brown becomes Chairman.

Agoda平台对企业（P2B）投诉处理年度报告（欧洲经济区，EEA）

For the period: 1 January 2025 to 31 December 2025.

Complaints received in the EEA: 61,909 from 5,681,653 partners.

Complaints received were related to the following areas:
  • 42.3% payment charges, methods, and inquiries.
  • 27.5% property content, status, and general inquiries.
  • 12.4% rates, availability, parity, and connectivity issues.
  • 11.1% booking rates and general booking inquiries.
  • 6.7% rate programs, promotions, and growth features.

We resolved 100% of the complaints in 2025, of which:
  • 89.3% of the cases were resolved within 3 days.
  • 7.7% of the cases were resolved within 4-7 days.
  • 3.0% of the cases required 7 days or more for resolution.

From January 2025 to date, no mediation cases have been filed by any partner in the EEA.