马尔瓦雷哈安罗塔纳酒店 (Al Marwa Rayhaan Hotel by Rotana)
马尔瓦雷哈安罗塔纳酒店 (Al Marwa Rayhaan Hotel by Rotana)
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9.5
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马尔瓦雷哈安罗塔纳酒店 (Al Marwa Rayhaan Hotel by Rotana)

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来自 791 份点评查看住客意见
8.2
/
10
超干净的
8.1
86% 的住客会向亲朋好友推荐
性价比7.5
距市中心2 km
位置评分9.5
最近机场阿卜杜勒阿齐兹国王国际机场 (JED)
距机场74.5公里
  • 机场接送服务

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  • 所有客房免费WiFi

  • 早餐(免费)

房型选择
8.0
棒棒哒
客房品质及舒适度
这家住宿好抢手!最近预订: 2小时前 | 6人也在浏览该酒店住宿
部分Kaaba景观家庭套房 (Family Partial Kaaba View Suite)
部分Kaaba景观家庭套房 (Family Partial Kaaba View Suite)
...
  • 客房面积:70 m²
  • 景观: 街景
  • 1张加宽特大床 & 2张单人床
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部分Haram景观家庭套房 (Family Partial Haram View Suite)
部分Haram景观家庭套房 (Family Partial Haram View Suite)
...
  • 客房面积:70 m²
  • 景观: 街景
  • 1张加宽特大床 & 2张单人床
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皇家套房 (Royal Suite)
皇家套房 (Royal Suite)
...
  • 客房面积:126 m²
  • 景观: 街景
  • 1张加宽特大床
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部分Haram景观经典套房 (Classic Partial Haram View Suite)
部分Haram景观经典套房 (Classic Partial Haram View Suite)
...
  • 客房面积:70 m²
  • 景观: 街景
  • 1张特大床
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部分Haram景观豪华套房 (Deluxe Partial Haram View Suite)
部分Haram景观豪华套房 (Deluxe Partial Haram View Suite)
...
  • 客房面积:92 m²
  • 景观: 街景
  • 1张特大床
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尊贵房 (Premium)
尊贵房 (Premium)
...
  • 客房面积:98 m²
  • 景观: 城景
  • 2张单人床 和 1张特大床
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尊贵特大套房 (Premium Suite King)
尊贵特大套房 (Premium Suite King)
...
  • 客房面积:98 m²
  • 景观: 城景
  • 2张单人床 和 1张特大床
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城景尊贵房(双床) (Premium City View Twin Room)
城景尊贵房(双床) (Premium City View Twin Room)
...
  • 客房面积:35 m²
  • 景观: 城景
  • 2张单人床
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部分Haram景观尊贵房(双床) (Premium Partial Haram View Twin Room)
部分Haram景观尊贵房(双床) (Premium Partial Haram View Twin Room)
...
  • 客房面积:37 m²
  • 景观: 街景
  • 2张单人床
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城景经典双床房 (Classic City View Twin Room)
城景经典双床房 (Classic City View Twin Room)
...
  • 客房面积:35 m²
  • 景观: 城景
  • 2张单人床
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真实住客点评

Agoda用户点评(791份)Booking.com用户点评(7743份)
8.2
/
10
环境和清洁度8.1
设施7.9
位置9.5
客房舒适度8.0
服务8.1
性价比7.5
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558份真实住客点评
12345
9.6
神享受
Mohamed(来自阿拉伯联合酋长国)
亲子家庭(婴幼儿)
部分Haram景观豪华套房
入住了3晚(2018年12月)
Perfect stay”
I am always considering rotana hotels my second house. my stay was wonderfull with total of 6 people. the booked suite was big and enogh space. just one thing i didnt like which is the car parking fees is too expensive (157 Riyal)...
点评日期: 2018年12月28日
3.2
Hamad(来自阿拉伯联合酋长国)
二人结伴
城景经典双床房
入住了2晚(2019年1月)
Very bad experience ”
Hotel is doing bad these days. Toilet smil is very very bad, check in process is very bad. Noting working in the room like safe box , TV. No proper support or attendance to your requests if you call .not recommended at all
点评日期: 2019年1月14日
6.0
MOHAMMED(来自美国)
亲子家庭(婴幼儿)
城景经典双床房
入住了7晚(2018年12月)
还行吧”
Room was not clean enough. Bathroom and room need update with carpet and furniture. One of the room cleaning crew Rafiq was very helpful to accommodate our needs with towels, drinking water etc every time he made our room. I highly recommend his service. Location was close but changing two elevators sometimes take time when you are in a rush to the prayers.
点评日期: 2019年1月7日
9.2
神享受
Muhammad(来自马来西亚)
二人结伴
城景经典特大床房
入住了5晚(2018年11月)
Friendly staff”
My and wife stay there for umrah.the staf at reception and luggage service are very good and helpful.they allow me to check in early (after zuhr prayer) and take care my luggages while we perform our umrah at haram. At the the hotel also has bag wrapping service.so easy to me to wrap my zam zam water in box. Credit to one of the luggage service staf,Mr Ahsin who help me to bring my bags to Conrad Hotel(around 200m walking distance) at the day we check out at Marwa hotel. Insyallah will come again.
点评日期: 2018年12月7日
9.2
神享受
Zaeem
二人结伴
城景经典双床房
入住了8晚(2018年11月)
Our stay was for 8 nights during our Umrah. Location is great. Staff is very responsive cooperative.”
Pros are the location,the prompt staff services,excellent breakfast buffet and room cleaning guy named Muazzam. His room cleaning services are commendable. Makes it good as new :) hotel is well managed. Just one drawback i.e the lifts are quite busy at times and slow too.
点评日期: 2018年11月19日
10.0
神享受
Shayan(来自巴基斯坦)
二人结伴
城景经典双床房
入住了3晚(2018年10月)
ALHAMDOLILLAH Very Satisfied ”
Lovely experience to stay in Al Mawa Rayhaan By Rotana, location was superb, Rooms Are Big, All facilities available here, specially Room Service, House keeper by the name of HANIF from Bangladesh doing great job, he is very soft spoken & very well dressed, he did all the things what i told to him, Hats off, ALHAMDOLILLAH, by satisfaction im staying again here from 16 to 19 October
点评日期: 2018年10月17日
10.0
神享受
Nurul(来自马来西亚)
好友组队
城景经典双床房
入住了1晚(2018年9月)
We love the breakfast”
If you traveller from Malaysia or Indonesia you will love the breakfast. Variety of choice for buffet breakfast. My room view was the clock tower. Big lift to the hotel same level with zam-zam pullman.
点评日期: 2018年9月24日
Dear Valued Guest, Thank you for your recent comments regarding Al Marwa Al Rayhaan by Rotana Makkah, We appreciate you taking the time to make us aware of your experience during your recent stay. We are always pleased to receive praise and acknowledgment of such a positive nature. It is truly rewarding when a guest recognizes our efforts and takes the time to say or mention that. Your comments will be shared with our entire staff, as reinforcement to continue their efforts to make our Hotel a leader in excellence. Once again, thank you for your thoughtful comments. We look forward to the opportunity of serving you in the future. Sincerely, Bushra Abdulrazzaq Assistant Director of Front Office
回复日期:2018年9月25日
马尔瓦雷哈安罗塔纳酒店
9.6
神享受
Ziad(来自约旦)
二人结伴
城景经典双床房
入住了1晚(2018年12月)
Awesome hotel very close to Haram and inside shopping areas”
Awsome service with early check in at 11 am and late checkout at 3 pm, reasonable breakfast, clean nice beds twin queen beds with room view to Haram, best for value at the time I booked during busy weekend. Nice staff welcoming team. Amazing elevators smart! I was at the 25th floor and immediately locating right lift after pressing button and in few seconds there it is. Big number of elevators in a tower hotel is very important to quickly catch Prayer! Location is great less than 5 minutes walking to Haram. In the clock towers being second tier facing Haram and shopping and restaurants, dry clean, barber all in the same area. For sure I will book again in my next Umra trip.
点评日期: 2018年12月15日
10.0
神享受
Owais(来自加拿大)
亲子家庭(婴幼儿)
部分Haram景观经典房(双床)
入住了6晚(2018年11月)
Amazing stay”
The hotel was conveniently located inside clock tower. Very convenient for family. The hotel was very clean and room was cleaned whenever requested. We had breakfast included and it was really good and lots of variety. All rooms have speaker connected with Haram with volume control. The staff was friendly and didn't have any problem with checking in and out.
点评日期: 2018年12月12日
10.0
神享受
ali(来自阿曼)
二人结伴
城景尊贵特大床房
入住了2晚(2018年11月)
神享受”
All was excellent The only thing was when we ask for two tea bag ,1 calls every half hr to the room services & they replay sorry for the delay we will send now, till we left we didn’t get the tea bags.
点评日期: 2018年11月23日
9.2
神享受
sayeed(来自阿拉伯联合酋长国)
亲子家庭(婴幼儿)
部分Haram景观尊贵特大床房
入住了3晚(2018年11月)
神享受”
The hotel is pretty good with its location at marwa tower . The staff were pretty good , specially the supervisor Mr Ibrahim in the 12 th floor who was very helpful . I would recommend anyone to stay in this hotel mainly due to its location and cleanliness . On the downside , even a premium king size room ( had a living room outside the bedroom ) did not have proper bigger bed or an extra bed for family with 2 children ( we had booked a room for 2 adults and 2 children) . About the Breakfast , it was just about ok with almost the same menu for all the 3 days we had stayed there . i would definitely not rate the breakfast as good or excellent . Overall , its a pretty good hotel to stay and i would recommend you to stay there due to its location and probably price which i would say is pretty reasonable .
点评日期: 2018年11月19日
9.2
神享受
umar(来自巴基斯坦)
亲子家庭(婴幼儿)
豪华套房-配有一张特大床
入住了1晚(2018年5月)
Good Staff and Good Location”
Its been a good journey to Mecca and Al Marwa Rayhaan was a good selection for the hotel the main reason for selecting Rotana is location .. It was nice stay there the staff is very helpful and only drawback is they dont have good breakfast and i think these hotels should provice zamzam in the room instead of branded water bottles coz in mecca there is nothing better than zamzam ... overall it was a good hotel and i would definately come again
点评日期: 2018年5月5日
Dear Valued Guest, 
 Many thanks for sharing this wonderful review/ feedback with us. We are really proud to meet your expectations and work for your comfort. 

We look forward to welcoming you back at Al Marwa Rayhaan by Rotana for another memorable experience in the near future Once again, thank you for your thoughtful comments. We look forward to the opportunity of serving you in the future. Bushra.B. Abdulrazzaq Assistant Director of Front Office
回复日期:2018年5月8日
马尔瓦雷哈安罗塔纳酒店
9.2
神享受
umar(来自巴基斯坦)
亲子家庭(婴幼儿)
部分Haram景观经典套房
入住了3晚(2018年4月)
Good location Excellent staff”
well I found them far better than my previous stay here... the staff was really helpful and they speak English which is another good thing about this hotel... breakfast was OK but overall stay was wonderful and I will definitely come again....
点评日期: 2018年5月4日
Dear, Thank you for choosing to stay at Al Marwa Rayhaan by Rotana Makkah. It is very much appreciated that you took the time for sharing your delightful experience during your stay at our hotel. . We hope to have the opportunity to welcome you back at our Hotel on your next visit and thank you for your comments. Sincerely, Bushra Abdulrazzaq Assistant Director of Front Office
回复日期:2018年5月5日
马尔瓦雷哈安罗塔纳酒店
8.8
超级赞
Adil(来自巴基斯坦)
好友组队
Quadruple Family Suite Part Haram View
入住了1晚(2018年2月)
Nice Hotel”
Nice Staff. Nice Rooms. Excellent Buffet Breakfast with Awesome view of Kaaba. just had below problems. No Iron in room. called twice housekeeping then person came.. In washroom, drainage for shower was blocked.
点评日期: 2018年3月2日
Dear Valued Guest, Adil Many thanks for sharing this wonderful review/ feedback with us. We are really proud to meet your expectations and work for your comfort. 

We look forward to welcoming you back at Al Marwa Rayhaan by Rotana for another memorable experience in the near future Once again, thank you for your thoughtful comments. We look forward to the opportunity of serving you in the future. Bushra.B. Abdulrazzaq Assistant Director of Front Office
回复日期:2018年3月25日
马尔瓦雷哈安罗塔纳酒店
10.0
神享受
Jawad(来自巴基斯坦)
亲子家庭(婴幼儿)
城景经典双床房
入住了5晚(2018年2月)
Perfect location in perfect price”
We had an amazing experience staying at Al Marwa. It is located right in front of Gate Abdul Aziz in Clock Tower. The rooms are cozy, just the right size for a small family and the breakfast was amazing. Staff was highly cooperative and very well corodinated. Its a must go for anyone to stay at Makkah, enjoy the views and enjoy a comfortable stay.
点评日期: 2018年2月28日
Dear, Thank you for sharing your experience with us, we appreciate you taking the time to make us aware of your delightful experience during your recent stay. It is truly rewarding when a guest recognizes our staff’s efforts and takes the time to say thank you. Your comments will be shared with our entire staff, as reinforcement to continue their efforts to make Al Marwa;Rayhaan by Rotana Makkah a leader in excellence, On the other hand please note that the hotels in Makkah check in time is 16:00 and the check out standard time is 12:00 noon however if we do have any opportunity or availability we check in the guest early and we provide late check out for free as well. Looking forward to the opportunity of serving you in the future at our Hotel in Makkah. Sincerely, Bushra.B. Abdulrazzaq Assistant Director of Front Office
回复日期:2018年7月9日
马尔瓦雷哈安罗塔纳酒店
5.2
Mohammad
亲子家庭(婴幼儿)
城景尊贵特大床房
入住了3晚(2018年12月)
还行吧”
It was a very bad experience at the Marwa Reihan Hotel Makkah, I was booked three nights in two rooms with my wife and four children. I booked by thourgh Agoda when I checked in. The receptionist told me there was only a premium room on each floor so the children must be on the downfloor Or give you a classic room in the same floor.of course without any compensation I had to take a room and other Premium Classic so that the children in the room close to me because the children can be at risk I can not be left far .away.On the morning of the second night, my wife and children were prevented from entering the restaurant for breakfast. The reason is that Agoda, according to the hotel's manager, a manager named Fahd and another named Marzouk, said that Agoda sent only one person in each room, Agoda had sent two rooms for six people I was outside the hotel working in the hospital as a doctor. My wife took my children up from the restaurant and to the receptionist several times from 6-8a
点评日期: 2018年12月29日
9.6
神享受
Khaled(来自沙特阿拉伯)
亲子家庭(少儿)
部分Haram景观家庭套房
入住了1晚(2018年9月)
The hotel was not have the right details of my booking ”
I had to contact Agoda customer office. They contact the hotel and come back to me that I should pay extra 150 SAR+vat to the hotel and Agoda will refund me later. I stayed with one bed less than expected and didn't pay money to the hotel. The customer service was helpful and deal well with the problem, but of course I would like if I found my booking as expected and conformed by your email.
点评日期: 2018年9月16日
Dear Valued Guest, 

 Thank you for dedicating the time and effort to share your feedback with us. I was pleased to know that you have enjoyed your recent stay with us, especially our Colleague and our facilities.

Your acknowledgement is valuable to all of us and your evaluation is an important part of our ongoing program to continuously monitor the quality of our services and accommodations.

Once again, thank you for your pleasant comments. We look forward to the opportunity of serving you in the future. 
 
Sincerely, Bushra Abdulrazzaq Assistant Director of Front Office
回复日期:2018年9月18日
马尔瓦雷哈安罗塔纳酒店
9.6
神享受
Mohd(来自马来西亚)
二人结伴
城景经典双床房
入住了2晚(2018年9月)
Awesome!”
arguably te closest hotel to Al Haram (King AbdulAziz Gate), gorgeous breakfast (heavenly croissants), elevators was fast and abundant, very helpful receptionist, clean room & toilet, superfast room cleaners. Wifi coverage is weak in some areas though...wifi speed is more than good.
点评日期: 2018年9月7日
Dear Valued Guest, Thank you for dedicating the time and effort to share your feedback with us. I was pleased to know that you have enjoyed your recent stay with us, especially our Colleague and our facilities. Your acknowledgement is valuable to all of us and your evaluation is an important part of our ongoing program to continuously monitor the quality of our services and accommodations. Once again, thank you for your pleasant comments. We look forward to the opportunity of serving you in the future. Sincerely, Bushra Abdulrazzaq Assistant Director of Front Office
回复日期:2018年9月18日
马尔瓦雷哈安罗塔纳酒店
9.6
神享受
javed(来自孟加拉国)
亲子家庭(婴幼儿)
部分Haram景观尊贵房(双床)
入住了5晚(2018年12月)
room 1714”
best view of KABA..
点评日期: 2018年12月21日
10.0
神享受
ahmad(来自印度尼西亚)
二人结伴
经典三人房
入住了4晚(2018年12月)
Room was clean and nice”
Officer in duty is nice mr muhammad irfan and roomboy manjour khan..thanks for hospitality
点评日期: 2018年12月20日
12345
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