Thank you very much for an amazing review, we are glad you had an amazing time. Yes, the non-hostile visiting monkeys are cheeky. We hope to be able to welcome you back home soon.
Thank you for your review on our facilities and services...indeed one night is not too much for an experience, we look forward to welcoming you back soon this time for a longer stay.
Hotel quality is not up to the standard expected from the Alila hotel group”
We picked this hotel in Ubud based on previous experiences of staying in Alila hotels which combined the integration with the surroundings with an element of luxury in the hotel rooms and facilities. The quality of the room was incredibly basic, more to be expected when you would book a 3* hotel. Even basic things like the balcony doors wouldn’t close properly and there was a half inch gap at the top and all insects etc could come in and couldn’ sleep with the noise from jungle.
Notwithstanding this, we did a cookery class there and it was excellent. The chef and kitchen staff were really helpful and friendly.
Also the hotel had bike facilities which was nice to be able to use.
Thank you very much for your feedback and at the outset please allow me to apologize for the inconvenience you have had to face and the quality of the hotel not being up to the standards. I have personally looked into the matters and rest assured we have taken care of the balcony doors and the gaps. Deeply apologetic that your sleep got disturbed.
Thank you also for appreciating our cookery classes and recommending the team.
We do hope that this has not marred your overall impression of Alila Hotels and Resorts and that we get an opportunity to be able to welcome you back home soon.
Suitable for guests who are looking for peace and quiet place, it is quite far from downtown Ubud. And entrance to the hotel is very dark, we have to pass small road with nothing but paddy fields at both sides. Pretty scarry if you pass at night. But overall we have a pleasant stay here. Breakfast is good and we love that they change the menu everyday so you can try different variety everyday. Staff also very nice and friendly.
Thank you for your review on Agoda. We are glad you had a great overall stay. Indeed the breakfast and varied food options plus the team makes all the difference.
I am also sorry that the Village road to the entrance to the resort was dark. I will ensure to re-look into it and make sure its well lit.
We look forward to welcoming you back home soon.