Checked in at around 11pm and immediately got our rooms. Staff were very welcoming and friendly, asking about our flight and so on. The room is clean and comfortable. Breakfast offerings are excellent with international and Middle Eastern fare of good quality. A little large and impersonal but nothing to complain about. Is a short taxi ride to restaurants and Rainbow Street and all, of that’s what you are after but hardly any trouble.
Good experience, quick check in process , yet the internetWi Fi signal was not there .
Good hotel good location. Breakfast alittle overpriced for the country”
Good hotel very clean with nice staff. Location is very good. A little overpriced especially the breakfast (25$/person).
Great staff. Stuffy room. ”
The staff and tour planning are excellent. Very helpful, gracious and professional.
There may be some issue with the air con/ heating unit in the room. The only way to get cool air was to open the window and hear traffic/ see city lights all night. The TV did not work either. The tour operators made me forget the night and enjoy a wonderful day. FYI the Crown Plaza Dead Sea is an absolute dream!!
Not as expected”
location, cleanliness, swimming pool
I will mention the things they have to improve immediately..
1- the TV is such an old type with horrible channel selections and the worst is the clearity .
2- they stopped providing the complimentary fruits in arrival ( they call it hospitality) even whrn i asked for it , the said we will deliver (never came)
3- the arrangement of the room moody type so one day amazing the other day forgot to keep half of the things supposed to be available.
location, swimming pool, bar
comfortable stay, good location , nothing spectacular.
Overall is good
Good breakfast nice location
Was good stay except the tempureture of the room ”
Location, easy to access the city, comfortable room
It was OK but I face one problem that the room was very very hot and I spoke with the front disk many time to stop the central heater but no respond, I met also some guests and they complain from the same thing. I don't know how the Hotel management cann't solve such small problem like that
Location, clean, secure.
We enjoyed our one night stay, would use again if needed.
it was fantastic”
room food location
Friendly and efficient front desk
I just stayed one night and didn't use much of the hotel's facilities. The room is spacious but a bit worn-out. The carpet is due for some clean up. The bed and the pillows are clean and comfy.
Lovely hotel and service with a smile”
Best features of the hotel
Saya berpuas hati dengan hotel ini walaupun ianya nampak kecil tetapi keadaannya sangat tenang dan mudah untuk mendapatkan perkhidmatan awam seperti teksi dan bas. Di sebelahnya terdapat kedai kedai untuk membeli benda benda yang ringan. Beberapa perkara yang kurang memuaskan seperti terdapat daging babi, menu breakfast dan room cleaning yang tidak begitu memuaskan.
Great location adequate sized room”
Location in west Amman, easy to find
Close to shopping area, Al Sweifieh. Just right by the 7th circle off of the airport road
very nice room and staff were friendly”
Everything was very clean and the room was nice
The hotel is in an ideal location to get to places within Amman but not too central to be noisy...
Thursday night we decided to avoid going out as it would be very busy and decided to eat at Al Halaby instead but although the restaurant wasnt that busy - the service was very very slow. However the food was good and the view was great. However we had to keep calling and asking where our food was or where the sheesha person was and that spoilt our evening.
A good choice”
Everything essential for the business traveller
Nothing to complain
Breakfast was chargeable but had a good spread
Internet was fast & came with a bfast & internet rate fee
Room (though smoky as I am a non smoker) was clean and spacious
Everything needed as a business traveller ”
Good for short or mid term stay
Nothing negative to comment
Internet is chargeable
One thing after another....”
Clean hotel rooms, great food at the restaurants.
Computer access in the rooms was not worth the wait
Smoking permitted everywhere in the hotel which was not appreciated
Was billed 5 times for the same dinner on my credit card and then told that my card was declined, so they made me bill the hotel room for the dinner.
Booked through agoda for a night, when I asked about extending my stay one additional night, I was billed through the hotel
The hotel itself was clean and the staff made every attempt to accomodate myself and business partner during our stay.
The smoking in all common areas was annoying. As to was the fact that my credit card was billed 5 times for the same dinner transaction, and then once the card was declined, they made me bill the dinner to the hotel room.
This occured on the 24th of March and I am still dealing with the Crowne Plaza Hotel and Visa with regards to this issue on the 30th of March. A matter which has taken up far too much of my time already.
Will stay closer to the airport next time.
Good internet Connection
Hot Spot greatly improved with new band
Recption continues to be slow, and "poor". they have all sorts of problems recognising that when booked through Agoda, the room chatrges are paid by Agoda..not by me at the hotel.
Overall experience is that this is a good hotel. However, like so many outlets in jordan, they do suffer from "people"!!
I don't know if it is "lack" of training, or that the people just don't know what customer service is about...or are they just lazy???....but there is room for "vast" improvement!! As I said, this is not just a Crone plaza problem, as I have seen same problems elsewhere at other hotels in jordan.
Check-in is a nightmare!! they get totally confused with the booking, and take ann age to sort it out..both visits have been the same. when it comes to checking out...you have the same hassle all over again. if you get an arrogant receptionist, as I did, he just did not understand...until i was forced to be FORCEFUL!!...and when he found out he was wrong???...where was the apology???...NO CHANCE!!
Positively... the rooms are nice..although it takes the first hour to chase for all the things house-keeping have failed to check!!! However, once you do some of your own house management...it is good!! Hot Spot is a good sports bar, noe enhanced with a good Philippino band!!...it is a good way to spend the evening, after a hard day!!
Security looked professional
Creown Plaza is a very good , popular, and busy hotel I Amman. I have stayed in Jordan many times, but this was my first at this hotel.
However..the room itself was nice enough, and had aeverything i needed, including a trouser press..something I enjoy having in a hotel room.
Hot Spot is a new sports bar in the hotel. It was a bit quiet on the nights I was there, but it is a nice place, and I am sure wil become popular.
Hotel does a very good buffet breakfast, which i would rate highly, compared to others I have had in Jordan.
Check-out was ok...it was smart and quick.
It took me two calls to house-keeping to obtain the adaptor I required.
However...bottom line is that it was actually a good stay over-all.