I was stay in this place on 12/1 -13/1. At 13/1 i got some issue have to settle in police station and overnight in police station so i could't passed the key to the office. I already text the person in charge due to this case so cannot return on time. What make me disappointed is in 14/1 morning i passed the key to the management and they say cannot refund my deposit. Is not the issue of the deposit, is because of i already caught by police and explain to them but this is what the management decide to do. For me i will never and ever to stay in this hotel anymore.
Comfortable to stay. ”
- 5 min walks to setia city mall
- 15 min walks to the convention centre as I got Mary Kay seminar during my stay on 21st Sept 2018.
- great for family getaway as it has a big swimming pool. My kids love the pool!
- the room is clean and cosy.
- the bathroom is clean.
- the bed is too hard (sakit belakang wooo... )
- there's no washing machine as shown in a picture. (my room deluxe king)
The check in process is a bit tedious but it is worth for my stay as it is worth for money due to i bought during super saver promotion. It will be better if ease the check in and check out process, also provides microwave
Clean and neat”
I requested for room on the high floor so they gave me room on the 35th floor. The view stunning up there. But at night the A/C suddenly stopped working. I called the owner and they offer us to change to another room. It was already midnight so good job on the customer service. Both room are very clean and the deco is very minimal yet modest. Only that the tv got no channel. The pool was very big but unfortunately i did not have the time to go swim. Overall good value for money and will definitely stay here again.
Nice and calm place to short escape, overall okay, just a bit late for checkin.
Is for business or short stay
Hygienic & internet issues”
Affordable but comes with lots of baby & small roaches. Several requests to fix the internet were not entertained. I was staying in room B-29-3A.
overall is nice
Need to improve”
The management should have check all the room and solve any problem before customer check in. Wifi in my room is not functional. This should have not happen. In case there is any promise that cannot be kept such as wifi not functional. They should give some discount as a compensation. Staff also not very clear about SST tax. According to agoda booking email I should pay 560.54 to the property. However, during payment there is another 6% SST tax. Agoda also should improve on your customer services hotline. I tried to call 3 times to confirm about this, after 5-10 min still cannot reach customer services representative. At last, there is nothing I can do to confirm about the SST tax and just pay trefoil the extra money.
Good service and very nice and comfortable place to stay. more privacy”
The place is so comfortable, it feels like home. the facilities is complete too, just try to confirm your booking from your agent to know your room number before you come. over all is very good and recomended
Air Con never service, Return Key problem”
Room was nice, clean and big. but
1. Air Con are not cold at all, i sweat whole two night can't sleep at all.
2. To get free car park only with Key Card. i have to pay 2 days parking ticket, due to the key have to return to the office in 31 floor, which not available for 24 hours. Morning start from 8 am and till 10 pm. once you return your key you never can drive your car out from the free parking they provided.
3. Wifi password not provide upon you check in. try seek in the room no wifi password information. while trip i using my own data only.
4. The balcony is very small and scary. looks like you only can stand near the edge you can't even seat down.
5. Didn't provide information check in lobby have to go Block B , 31 floor.
No parking for twin bed room. need to pay your own.
They didnt provide towel in room (forgot maybe). Called office receptionist few times, i think he purposely dont want to answer. Had to come direct to offfice to ask.
Bad and poor place”
A lot of cockroach when I come back from outside. I tell the person in charge and he just keep silent. Don't stay this hotel again. If not u will regret.
You can get better price and better serve on airbnb. This is the last time I’m using agoda for this kind of room/house. Terrible price and the staff was ignorance and rude
One and only 'hotel' apartment in the area”
Simple and fuss free check in. Nice view but it all depends which apartment is assigned to you