西湖优雅套房酒店 (Elegant Suites Westlake)
西湖优雅套房酒店 (Elegant Suites Westlake)
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棒棒哒
位置
7.9
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西湖优雅套房酒店 (Elegant Suites Westlake)

位置不错
超级赞
来自 463 份点评查看住客意见
8.7
/
10
神享受 客房舒适度
9.2
92%的住客会向亲朋好友推荐
性价比8.9
距市中心6.9 km
位置评分7.9
最近机场嘉林机场 (VGL)
距机场6.9公里
  • 机场接送服务

  • 所有客房免费WiFi

  • 货币兑换

  • 按摩浴缸

房型选择
9.2
神享受
客房品质及舒适度
这家住宿好抢手!最近预订: 5小时前
三卧室公寓 (3 Bedroom Apartment)
三卧室公寓 (3 Bedroom Apartment)
...
  • 客房面积:135 m²
  • 景观: 城景
  • 1张特大床
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双卧室公寓 (2 Bedroom Apartment)
双卧室公寓 (2 Bedroom Apartment)
...
  • 客房面积:123 m²
  • 景观: 城景
  • 1张双人床 和 1张特大床
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三卧室公寓-可住6人 (3 Bedroom Apartment (6 Adults))
三卧室公寓-可住6人 (3 Bedroom Apartment (6 Adults))
...
  • 客房面积:135 m²
  • 景观: 城景
  • 1张特大床
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单卧室公寓 (1 Bedroom Apartment)
单卧室公寓 (1 Bedroom Apartment)
...
  • 客房面积:86 m²
  • 景观: 城景
  • 1张特大床
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单间 (Studio)
单间 (Studio)
...
  • 客房面积:50 m²
  • 景观: 城景
  • 1张特大床
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公寓, 4 间卧室, 湖景 (Gong Yu , 4 Jian Wo Shi , Hu Jing)
公寓, 4 间卧室, 湖景 (Gong Yu , 4 Jian Wo Shi , Hu Jing)
...
  • 阳台/露台
  • 小厨房
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公寓, 2 间卧室 (gong yù , 2 jian wò shì )
公寓, 2 间卧室 (gong yù , 2 jian wò shì )
...
  • 阳台/露台
  • 小厨房
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Apartment, 4 Bedrooms, Lake View
Apartment, 4 Bedrooms, Lake View
...
  • 阳台/露台
  • 小厨房
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Basic Apartment
Basic Apartment
...
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    基本房 (Basic)
    基本房 (Basic)
    ...
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      位置及周边

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      真实住客点评

      Agoda用户点评(463份)Booking.com用户点评(533份)
      8.7
      /
      10
      环境和清洁度9.1
      设施8.7
      位置7.9
      客房舒适度9.2
      服务9.0
      性价比8.9
      真实的住客点评来自 Agoda
      筛选条件
      点评语言
      English
      한국어
      Tiếng Việt
      日本語
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      房间类型
      单卧室公寓
      双卧室公寓
      单间
      三卧室公寓-可住6人
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      300份真实住客点评
      12345
      8.4
      超级赞
      chi-huang(来自台湾)
      夫妇/情侣
      双卧室公寓
      入住了2晚(2017年12月)
      服務很棒”
      服務非常棒,飯店人員每位都很有耐心回答問題,房間風景很棒,可以俯瞰西湖,離市區也不遠。這次游泳池在維修,遺憾沒使用到,早餐還可以,可以點菜,河粉還不錯!
      点评日期: 2017年12月9日
      Dear Lin Chi Huang, Thank you for choosing Elegant Suites Westlake and for taking the time to review us. We are pleased to read you had an overall pleasant stay and enjoyed our facilities. However, we would like to apologize for the inconvenience you experienced with our maintained swimming pool. Hope that on your next trip to Hanoi, you give us another chance to redeem ourselves and prove to you that your recent experience was not in line with our standards. Sincerely, Jenny Nguyen - Duty Manager
      回复日期:2018年4月20日
      西湖优雅套房酒店
      10.0
      神享受
      Yi(来自台湾)
      团队
      单间
      入住了1晚(2018年9月)
      Amazing”
      Everything is perfect, great room, friendly people, and comfortable bed. Highly recommend
      点评日期: 2018年9月6日
      9.2
      神享受
      YUCHEN(来自台湾)
      团队
      单卧室公寓
      入住了2晚(2018年2月)
      很棒”
      冷氣出風口會把風吹到臉上 飯店位置有點遠離幹道 但這樣可以避免越南擾人的交通噪音 其他都不錯
      点评日期: 2018年2月6日
      Dear Yuchen, Thank you for taking your time to write this generous review of us. Our vision is to create memorable hotel experiences for our guests and we are delighted that you enjoyed the personalized service and had a positive stay. Providing excellent service is at the core of our service commitment to our guests and your kind words will definitely motivate the team to keep up our high standards. We certainly look forward to welcoming you back soon for another wonderful experience. Sincerely, Jenny Nguyen - Duty Manager
      回复日期:2018年2月6日
      西湖优雅套房酒店
      4.4
      HSIN-HUNG(来自台湾)
      夫妇/情侣
      单卧室公寓
      入住了2晚(2017年5月)
      非常糟糕的西湖優雅服務式套房公寓”
      大家住宿西湖優雅服務式套房公寓要切記小心 如果您是用刷卡付費,切記要核對對, 本人我入住時以用信用卡刷清,隔天我又收到信用卡公司郵件又刷了一筆, 事後查詢是西湖優雅服務式套房公寓櫃檯服務人員使用離線刷卡, 西湖優雅服務式套房公寓聲稱是網路系統問題造成的, 未來大家如果要選擇西湖優雅服務式套房公寓切記要小心.
      点评日期: 2017年5月18日
      8.4
      超级赞
      Ching(来自台湾)
      商务人士
      单卧室公寓
      入住了3晚(2017年3月)
      不錯,但還有進步空間”
      星期五晚上外面有活動,音樂聲和人聲一直持續到凌晨,了解這不是飯店的問題,但也顯示出隔音有多不好。熱水壺裡有很多螞蟻,但還好有鍋子可以煮熱水喝。
      点评日期: 2017年3月12日
      9.0
      神享受
      YIHSIANG(来自台湾)
      单人
      单间
      入住了2晚(2016年1月)
      河內三日游”
      環境幽靜、房間很大、離市區有段距離。
      房間很大、環境幽靜、有泳池及健身房還有花園,不過早餐種類略少,離老街有段距離。
      点评日期: 2016年1月4日
      9.6
      神享受
      Yo(来自韩国)
      单人
      单卧室公寓
      入住了2晚(2018年10月)
      I will definitely recommend this hotel to my friends.”
      The staffs in this hotel are very kind and well trained. On the first day, while I did check in, I said I might not take the breakfast on the check-out day due to my flight schedule. Then, I did not ask anything to the Hotel. However, to my surprise, at 5am on my check-out day, a staff was waiting for me with a breakfast-to-go at the check-out counter. And he handed me over the sack breakfast. I really appreciate the hotel's careful concern for a customer's need. So, I will definitely recommend this hotel to my acquaintances.
      点评日期: 2018年10月8日
      Dear Mr. Yohan, Thank you for taking your time to write this generous review of us. Our vision is to create memorable hotel experiences for our guests and we are delighted that you enjoyed the personalized service and had a positive stay. Providing excellent service is at the core of our service commitment to our guests and your kind words will definitely motivate the team to keep up our high standards. We certainly look forward to welcoming you back soon for another wonderful experience. Sincerely, Jenny Nguyen - Duty Manager
      回复日期:2018年10月11日
      西湖优雅套房酒店
      7.6
      棒棒哒
      sujin(来自韩国)
      夫妇/情侣
      单间
      入住了1晚(2018年9月)
      The hotelk staff is excellent and very helpful.”
      Loved the view and breakfast was wonderful!
      点评日期: 2018年9月28日
      9.2
      神享受
      JI(来自韩国)
      亲子家庭(少儿)
      双卧室公寓
      入住了2晚(2017年11月)
      Goog”
      It was wonderful time with my big family. One thing, a little far from main street.
      点评日期: 2018年9月15日
      8.0
      超级赞
      Mohammed(来自沙特阿拉伯)
      商务人士
      单间
      入住了5晚(2018年8月)
      hotel is clean”
      +Gym was great, swimming pool as well but only few gusts using it. +comfortable bed and washing machine in the room. -breakfast was bad just few choices and repeated menu. -location is very quiet compere to other places you need to walk 5 min to few restaurants and small shopping mall Overall is was good.
      点评日期: 2018年9月1日
      8.8
      超级赞
      Jerickson(来自新加坡)
      亲子家庭(婴幼儿)
      单卧室公寓
      入住了1晚(2018年6月)
      Nice and spacious”
      My Kids enjoyed it because the space is huge compared to similarly priced rooms. Nice and grand lobby. Well maintained and cleaned rooms. Thank u for the free upgrade.
      点评日期: 2018年7月2日
      8.4
      超级赞
      Van(来自越南)
      亲子家庭(婴幼儿)
      三卧室公寓-可住6人
      入住了1晚(2018年6月)
      Great hotel ”
      Great hotel in west lake area
      点评日期: 2018年6月27日
      7.2
      棒棒哒
      Thean(来自马来西亚)
      亲子家庭(少儿)
      三卧室公寓-可住6人
      入住了3晚(2018年5月)
      family room is spacious. breakfast was OK. BUT..! ”
      lift and corridor to the room were stuffy as there were no air condition. walking past them makes us felt suffocated. David from the reception and and the other ladies were helpful and friendly. every morning there would be dead bugs on the sink. I could just wash them away but some people might be grossed by it. location is not in old quarter, but just 10 minutes drive away, and grab is easy to get. overall comfy stay but they certainly need to improve the cons mentioned as they were basic stuffs, I'm my opinion.
      点评日期: 2018年5月23日
      9.2
      神享受
      Vina(来自新加坡)
      商务人士
      单卧室公寓
      入住了2晚(2018年4月)
      Good facitlites highly recommend”
      Good facilities highly recommend....will need grab to outside location. Good food and ambience and family entertainment
      点评日期: 2018年5月2日
      10.0
      神享受
      Carl(来自新加坡)
      亲子家庭(婴幼儿)
      双卧室公寓
      入住了1晚(2017年12月)
      Short stay in 2 bedroom suite with kids”
      Staff were very welcoming and very helpful in arranging a driver, touring car and transfers for us at short notice. room was clean and comfy and beds were really comfy too. Nice views of lake from upper floor. Enjoyed our time here - felt like a home
      点评日期: 2018年4月28日
      7.2
      棒棒哒
      Soojin(来自韩国)
      单人
      单卧室公寓
      入住了3晚(2018年4月)
      Good to stay”
      Feel little bit far from the main town but easy to access by Grab. Cozy, big room and nice staffs.
      点评日期: 2018年4月20日
      8.4
      超级赞
      Hyung(来自澳大利亚)
      夫妇/情侣
      三卧室公寓
      入住了2晚(2018年4月)
      Nice and clean, and good location. ”
      Will definitely come again.
      点评日期: 2018年4月18日
      8.0
      超级赞
      Sheila(来自菲律宾)
      亲子家庭(婴幼儿)
      单间
      入住了6晚(2018年4月)
      David and Cherry of reception VERY HELPFUL AND ACCOMODATING”
      Breakfast buffet male waiter with glasses sorry wasn't able to get name (there was only one from 26 Mar to 14 Apr) VERY PATIENT and ACCOMMODATING. The only other male waiter loved to make kids smile and laugh. The male Receptionist always on PM shift also WARM and ACCOMMODATING Mr Liu (pronounced Lu) car service driver speaks very good English and VERY AMICABLE I would go back if only to see them and say thank you again
      点评日期: 2018年4月16日
      Dear Sheila, We thank you for taking the time to share your wonderful comments of our hotel services and facilities. It is a great honor to read your kind words about our service. Please be assured that your commendation will certainly be shared with the team as they will be delighted know that their efforts at delivering memorable guest experiences have been duly recognized. We appreciate your kind recommendation and we look forward to your return visit soon. With warm regards, Jenny Nguyen - Duty Manager
      回复日期:2018年4月24日
      西湖优雅套房酒店
      9.6
      神享受
      Yu-Te(来自澳大利亚)
      夫妇/情侣
      单间
      入住了1晚(2018年4月)
      神享受”
      Large spacious with great amenities. Friendly staff.
      点评日期: 2018年4月11日
      Dear Yu-Te, Thank you for your rating. We are glad to read you enjoyed your stay with us and the associates made some memorable moments. Hope when selecting a hotel for your next visit to Hanoi, you will consider staying with us again. Should you have any further comments or suggestions I will be at your service. Sincerely, Jenny Nguyen - Duty Manager
      回复日期:2018年4月24日
      西湖优雅套房酒店
      9.2
      神享受
      Meng(来自新加坡)
      团队
      双卧室公寓
      入住了2晚(2018年3月)
      Overall great stay at the apartment.”
      From the moment we reached the apartment, we felt welcomed. They were expecting us even before I could tell them my name. The staff were nice and helpful whenever we have queries and even suggested places and helped with getting us transport to the old quarters. On the day we had to leave, due to the early hours, we weren’t able to take our breakfast before we had to leave. The staff helped packed breakfast for us on the go. The only thing that could be improved in was this one waitress in the cafe where we had our breakfast. She was kind of rude towards us and was very impatient. Overall, everything else was just great. From the rooms to the facilities at the apartment.
      点评日期: 2018年4月5日
      Dear Meng Shun Ong, Thank you for choosing Elegant Suites Westlake and for taking the time to review us. We are pleased to read you had an overall pleasant stay and enjoyed our facilities. We strive to provide a pleasurable stay for our guests and your given feedback is very important for us, as it helps to improve our service standard. Please accept our sincere apologies for our waitress's attitude during your recent stay with us. We hope that you will allow us to welcome you back to our hotel as our valued guest in the future. Sincerely, Jenny Nguyen - Duty Manager
      回复日期:2018年4月24日
      西湖优雅套房酒店
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