Hotel is good, fine location and breakfast was oke
Thank you very much for your kind reviews. It such a pleasure to having you as our guest. Hope to see you again.
Erzam Faisol | Hotel Manager
Little room, so so breakfast. Only the location near Pakuwon Mall”
The hotel offered free shuttle to the Pakuwon Mall. The only plus of the hotel
the hotel located at a busy town area. close to a big mall. provide shuttle car to many places, but only 1 way, you need to get taxi/uber/grab to come back. The toilet was OK, not very clean. can feel 'slippery'at the shower area. overall OK.
Good Price and Location”
This hotel is near by big shopping mall and a lot of brand product there.
In front of this hotel is also a food center with a lot of option of food.
The price is very good and the room also clean but not big, but it's ok.
Clean, comfy and good price”
We choose the hotel because our family stay in the area. Worth the price. it's near to supermal, the loop (like foodcourt), hokky supermarket, ranch market, beside hotel there are a lot od restaurants as well
Perfect choice and valuable”
Located near at the mall, makes easy to look around if you feeling bored. The staff very pleasant and helpful.
The room not big enough but it's acceptable for me as a solo travelers.
The cleanliness also good. Its my second time stay at this hotel.
I love this hotel.. My wallet love the room rate too :p
Value hotel at its best”
Value , comfort, and staff
Decided to pick this hotel because our group has a weddings invitation near the place. Good value hotels for the standard the offer. Will definitely recommend this hotel if you are staying in the area.
Best Hotel in Best Location”
It was a short travel for my Visa Application Interview at the US Consulate General - Surabaya.
The hotel's location is just right in the outskirt of the area where the consulate office is. Staying at Fave made is so much easier. Check in process was easy. Staff was super friendly, helpful and informative. The room (Deluxe Room) exceeded my expectation. It was very clean, spacious with a nice view to the city. Quite although it was located by the main road.
Hotel dengan lokasi sangat dekat dengan Pakuwon Mall dan Gwalk.
Tetapi perbandingan harga dan pelayanan yang di terima kurang sesuai.
(+) Lokasinya dekat dengan pusat perbelanjaan
(+) Kamar bersih
(-) Parkir super panas karena pembuangan udara AC.
(-) Sarapan sangat terbatas menunya.
(-) Pegawai kurang ramah.
Lift lemot, staf kurang senyum kalee, parkir gk free...
Clean Hotel, Not so near to the mall as i was expecting”
Good value, clean hotel. Lots of eateries and cafe. Need to walk 20-30mins to the mall. Not so near. Everything else is good. Breakfast needs improvement.
home away from home”
everything was well as requested during booking. will stay here again when i next visit.
There are a lot of great food across the road, good luck crossing the road
so good, location nearby Pakuwon Mall which is a plus.
Thank you very much for your good review. It such a pleasure to hear from our happy guest. We also provide free shuttle to locations nearby hotel. Hope we can see you again.
it was clean and convenient hotel
Thank you for your good review. Hope we can welcoming you back and give more impression experience stay.
Bad experience/overpriced ”
I had a cold and was very much looking foward to a full night's sleep. There was no do not disturb sign to hang on the door, but check out time was at noon. I figured we'd have no disturbances. Hours before I had set my alarm for, and many hours before check out, the hotel rang the phone to ask when we would be checking out. I heard them ringing the phone of the room next to ours, since the walls are paper thin (we could hear the gentleman in that room coughing all night). I had a hard time falling back to sleep, and so did not get the full night's sleep that I paid for. At check out I spoke to a manager to complain and was offered no compensation except "I'm sorry" and if I wanted I could check out at 1pm (less than an hour later). I was already awake and in the lobby with all of my luggage by this point and didn't imagine I could go back to my room and easily fall back to sleep for less than an hour. Also we were informed by friends who live here that this hotel was overpriced.
Thank you for staying at favehotel Graha Agung Surabaya. We apologize for the inconvenience occurred. We are planning to complete our facility for guest comfort. Hopefully we still have an opportunity to welcoming you back to give our best service.