I would advise against staying here long grass very poor breakfast and run down cabins overpriced. Looks like resort is to be demolished
Never again! It's a neglected dump that hasn't seen maintenance or repairs for ages.”
In 15 years of backpacking we've never seen a more neglected place.
The 1st room that was given to us was to the left of the restaurant. Away from the pool. This was the worst place we have seen. The entire bathroom was covered in mold. Holes in the ceiling from leaks were plugged with old cloths and you could smell the rot. The wooden floor inside and outside was damaged everywhere requiring slippers. Our 2.5 year old had a big splinter in her foot. The concrete walls were crumbling and the reinforcing steel was showing. The doorlocks were hang off one screw in the rotten wooden posts.
We were offered 2 different rooms near the pool. Both better but still unacceptable. Less mold. Floors still splintered and nails sticking out.
Pool is filthy and walls show alge.
The staff was friendly and understanding. Told us the place was for sale and the owner didn't invest in repairs or maintenance for a ling time.
Booked 3 nights, left the first morning. Too bad I can't add the pics I took
Not worth the money ”
Food was awful.
Dead cats on resort
Reception/front desk was extremely rude
Rooms covered in bugs
I booked this hotel as found a deal online and wanted to treat myself to a more luxurious night after hostels. When we got there we were not able to check in even though it was after the time said in the email. We sat by the pool and there was rubbish and empty glasses all around and in the pool. The water was dirty and we did not feel we could swim in it. The pool was later cleaned that day but still did not feel this was acceptable. Our room was ok, needed some new paint and a bit of work. Our toilet did not flush and after getting someone to fix it, it shortly stopped working again so we gave up. On check out we tried to collect our washing and they handed it back but it had not been washed. They laughed at this and said they'd get it done by that afternoon. fortunately I was only moving to a hotel around the corner. Would not reccommend this hotel, could be lovely but needs lots of work and better staff.
Just an awful experience”
This hotel was terrible. The "beachfront" rooms have a pool and restaurant between them and the beach. The staff was not just unhelpful, they consistently gave incorrect information. When we complained about any issues, including a hole in the floor, they either shrugged it off or had nothing better (other rooms had ceilings collapsing). It was so bad, we checked out 3 days early and moved to another location.
this hotel could be really really amazing if they wanted it to be.. the location is stunning and the staff were friendly enough but the pool was always kinda dirty, the room was very basic and kinda aged, the breakfast was mediocre and there were much better restaurants on the island than theirs.. the thing that really ruined my stay on gili air though was the bites i got in the bed... i've not experienced bed bugs before but on night 1 of 3 i woke up with an itchy pimple thats gotten worse and now 5 days later is a painful boil full of puss. on night 3 of 3 i actually caught a bug in the act of eating on me... luckily only one of my bites has gotten infected but thats enough.. i couldn't go back to sleep after being bitten on that final night, was awake from 2am which allowed me to watch the best sunrise i've ever seen in my life! if you stay make sure you get up early for it.. gili air resort please do something about them bugs, cheers :)