Had to make urgent phone call and it Coast me $60.they would not compromise it with me. ”
Very rude staff.none new any English at all, like talking to a brick wall.
However we had a reservations online they said the hotel is full so we got a different room where the bathroom was moldy. So we had to wait in that room for the staff to clean it. All in all after an hour we got a better room at the end thanks to the reception manager who was really helpful and nice.
Nice hotel, terrible staff”
The hotel itself was fairly nice, but that staff were awful. They tried to rip us off on numerous occasions for excursions and taxis. For instance, would send you out of your way in a taxi to make more money and when you would try to talk to them they would rudely interrupt you by picking up the phone and talking. Overall good location, but if possible highly recommend staying elsewhere. Unfortunately the staff ruins this hotel.
three stars hotel ”
location location location
The staffs were not very professional. The room was pretty old and not very clean. I wouldn't stay there again.
Not a "Westerners Hotel".”
Views and Ha Long Bay.
Hotel has potential. However lake of English does not make it attractive to Westerners. Inability of CHEF to cook poached or boiled eggs was disappointing.I ended up being annoyed with items on menu - NO HAVE OR NO CAN DO ! Such as, Cream Caramel on menu - no have. Picked f cocktails from menu - no can do ! Pool was not operating. Best was the bell boys.
Very nice hotel with good views”
Central location convenience clean views are good
Overnighter pleasant only stayed one night prior to boat trip in Halong bay. View was awesome from room. Would be better with a balcony.
Excellent will go back again”
Friendly location good price
Very good location
the hotel was walking distance from the boats and the town as well as the beach and the night market.
enjoyed our few nights there except the first morning was incredibly noisy with a bus load of guests leaving early but the next morning was ok and the pool is lovely but you have to walk out the front of the hotel and go around as there is no exit at the back. the rooms were a good size and the view is beautiful.
Not as expected”
Walking in may be a 4 star hotel but staying there it does not feel like 4 star. Room and generally the hotel looks outdated, an upgrade is due. The swimming pool was out of service during our stay. Staff can be more cheerful and make guest feel more welcom. We had 2 boys a 4 and 5 year old and was charged $10 per night for the second child. Buffet breakfast was ok.
Really nice place, really nice people”
Location, price, people
it's important to tell your taxi driver that this is right next to the novotel! there are too many hotels with the word "halong" at the beginning for every cab driver to know just which one you mean, but the novotel is just next door and the drivers all know it. once you're at the halong pearl, you'll be in good shape. delightful!
Nice room ”
Cozy room but service has to be improved
We stayed one night at this hotel after a day on the boat. The room is cozy and clean but the hotel staff is not very friendly. We want to make a call to confirm the pick up time back to town. Since the driver speaks vietnamese, we asked the hotel staff to help making a call for us. They weren't willing to help us much and wanted to charge us for that. We were shocked. At the end we went to a restaurant and asked the waiter for translating.
Comfortable hotel for business”
Substantial view over Ha Long Bay, convenient to restaurants, souvenir shops and Novotel
Very welcoming and attentive staff who proactively relocated my room to improve wifi access and promptly arranged repair of downed internet line the next day. Adequate breakfast buffet and dining facilities though limited non-Vietnamese options. Large pool and tennis court and an untested massage service. Comfortable rooms through rather firm mattresses. Easy walking distance to a large range of inexpensive Vietnamese seafood restaurants, plus basic Japanese/Korean and Italian restaurants. The location of the Novotel next door provides an easy 'escape' from Viet Nam and great buffet dinner when required!
An ordinary hotel without much warmth”
The barman in the 12 floor bar
The hotel was very ordinary, without atmosphere. The pool looked dirty and was not ready to receive visitors. No cushions for the loungers.
The restaurant in a morning was heaving with visitors who looked as though they were just calling at the hotel for breakfast, this was a very unpleasant experience.
The room was ok but nothing special. The one saving grace was the barman in the 12th floor bar. He was a very friendly and welcoming man.
Hotel pleasant for services”
we have been in this hotel for 2 night in march 2011 and it was very pleasant staying in this hotel for rooms, services and position. the staff was very kind.
Nice hotel with a great view of Halong Bay”
Excellent location, nice staff
The Halong Pearl Hotel is located in a convenient area of Halong Bay. There are geat views of the Bay and the market is within a reasonable walking distance.
transportation from hanoi
general services are so nice but the transportation from your hotel to hanoi was terible. the departure ofmicrobus to hanoi set uped by the hotel were a hour delayed to scheduled and after the bus stayed at some restaurant for other guest a hour...I had to wait for a hour ...crazy bus schedule...hotel did not give me anyinformation befor checking out the hotel...