Very bad hospitality and experience from both ambica empire and agoda
I have stayed here before but this time i found the staff managing the front desk to be untrained.
The house keeping staff and no clue what they were doing the had placed torn towels in the bathroom . In room dining personal seem to be in a hurry to even explain details or take down the room number , order placed was sent to some other room .
INTERNET & CLEANNESS”
VERY POOR INTERNET FACILITIES AND ROOM IS NOT CLEAN ESPECIALLY TOILET (room 6024)
Unhappy experience ”
1. Receptionist inform room unavailable for the rate what i booked online price and paid. Asked me to cancel .
———excuse me? Why i can booking and paid if not available by that rate. Is it my fault?
2. Check out day, Get a early morning (8:30am around )call for asked when i check out or extend .
———what’s wrong with them? I am still in dream. And what’s the matter with that question? Is it worried about that i get no money for extended or i deleted to check out? . Pls checking the time before make the phone call.
3. The elevator super terrible, pls fix the function in first, no matter how it look .
over all this hote is not value for money. from basis rooms to executive club room size is similar. so mot much balue addition in higher category rooms. Buffet lunch is highly over priced. breakfast is ok. roommservice and staff attitude is positive.
No special ”
Nice reception. Facilities was good. But would be more clear in bathroom. Bathroom's door should be maintain it, can't close(i am unlucky to get this room).
Restaurants Breakfast is good ,A lot of choose and with good service.
Worst experience ever”
I had requesed for a business club room and they put us in room with no cupboard and a very small dirty room. Later after some argument with the counter they put us in a normal room with the promised amneties. The rooms were dirty and the staff were not friendly at all. Especially the lady and the guy during our checkin. The staff at the restaurant were very hospitable and welcoming.
Average room with poor service”
The hotel public areas are well decorated and maintained. However, the rooms are average and poor service. After 6 hours’ drive we reached the hotel, to my disappointment the rooms are not ready and we have to wait for an hour to get our rooms. One of the room access card doesn’t work and have to wait another 30mint in front of the room for the staff to sort out the issue. The nightmare continues where the next day morning after breakfast the access card didn’t work. We have to wait almost 2 hours before the staff could open the door. Even thou the checkout time is 12pm we started to getting calls from receptionist early as 9am asking when we will depart. I never experience this before thus makes me feel like unwanted guess. Overall it was unpleasant stay.
Ps: Online booking checkout time vary from other customer
One of the worst hotel and staff management!!!”
It was a horrible experience. The staff members had no courtesy including the executive reservationists when an amendment was needed on the booking voucher.They force themselves to speak in butler English even though I was ready to talk to them in native language to ease the communication. Their English proficiency was awful.
The room was smelly and bathroom was very dirty. The bath tub was in horrible condition when I entered the room. The bath towels provided must have been purchased when they inaugurated the hotel many years ago. They were supposed to white towels , but turned out to be grey towels.
I got hurt, the chair suddenly broken while I was working sitting on it
Though the booking was done for two adults, the toilet was equipped for only one person. The TV in the room wasn't working and even after repeated complaints wasn't rectified. Food ordered for lunch on the day of arrival was not upto the mark. Not recommended and wouldn't stay there again
Stayed on for additional nights ”
Stayed on for additional nights
Food was good n friendly staff”
Enjoyed the stay and food even though the breakfast isn't much. Location was good for shopping n easy accessibility to all areas.