we were originally booked for a 7 night stay, however my girlfriend was hospitalized with a no-fly diagnosis so we had to cancel the first 2 nights, then subsequently our whole stay.
when we cancelled the first 2 nights, julián (the owner & manager) gave us an exemption to the usual "cancel within 4 days and you have to pay the full amount" cancellation policy in light of our unusual circumstances. the second time, when it became apparent we wouldn't be able to make even the last 5 nights and we had to cancel, we didn't get the same exception (apparently it was high season). however, julián did hold the 5 nights cancellation fee as a pre-payment for any future bookings, and offered us a free upgrade if we ever came back.
when we were finally able to fly again, we realised we would have a couple of days in ba, so we booked again for a few days later, using the pre-paid credit from the cancellation fee. bravo to julián for getting us a room on barely any notice, and not making us pay for it.
even more impressive, we had a 5-6 hour red-eye flight over from lima, and didn't have early-check in. julián managed to get us a room 4 hours before standard check-in time (2pm, apparently). it wasn't the room we were originally going to get, but we were grateful for any place to collapse, so it was the right call to make.
one issue with the way this went down is that i felt like we weren't welcome to wait in the hotel lobby until our room became available, almost as if we were bringing the decor down by sitting around on the couch. possibly the staff were just trying to give us something to do, but i felt like i was being shooed out of the hotel and it would have been nice if the staff had showed some empathy: i don't think anyone feels like sight-seeing in a foreign city with only 2 hours of airplane-quality sleep. to be fair, staff never said we weren't welcome, and this was just my impression.
we ended up staying here for 3 nights. actual room itself was clean
Great hotel with very personal service”
Quiet, centrally located, good service
Good, small boutique hotel in safe and quite location, yet very centrally located. Clean and good service, good/ professional staff. Very personal service. Stylish old building with small courtyard to relax. Bedrooms are clean and spacious/ modern bathrooms.
A warm hotel with friendly staff”
Friendly and helpful staff, clean and neat environment
The hotel was a little bit difficult even for the taxi driver to locate. Suggested to arrange airport pickup with the hotel. Staff spoke good English and they were friendly, helpful, always wearing a smile. The room had all the essentials, neat and tidy, with fashionable design. 10 mins' walk to subway. Overall it's a pleasant stay.