善提卡顶级酒店-古宾在2013年完成翻新装修，无论是来泗水出差还是休闲旅游，您都可在这里得到满意的服务。 这家住宿离市中心不远，仅有1.5 km之遥，去机场也仅需要45分钟。 住宿优越的位置能够方便住客前往市区内的热门景点。
简而言之，您在Santika Indonesia Hotels & Resorts享受的服务与设施一定让您有宾至如归的感觉。 为了给客人提供更舒适和更便利的服务，住宿配备了24小时送餐服务, 免费房内无线网络, 24小时安保, 出租车服务, 无障碍通道。
大部分客房都配有免费茶水, 毛巾, 免费速溶咖啡, 平板电视, 沙发，再讲究的客人也能感受到诚意与品质。 健身中心, 室外游泳池, 水疗中心, 按摩, 游泳池(儿童)能让您玩足一整天，开心一整天。 不管您来泗水是出差还是旅行，善提卡顶级酒店-古宾都能让您在住宿期间拥有一段难忘的回忆。
飯店清潔乾淨 服務人員態度積極 願意提供協助”
飯店清潔乾淨 服務人員態度積極 願意提供協助
The Santika group has never let me down.... and again... a satisfactory stay. Everything was perfect, and especially the breakfast, so nice and even the Nasi Goreng, they made it fresh and fried on a station... never seen this kind of nasi goreng serving before...
Good spread for breakfast”
I was staying on the 9 th floor, room 905 to be specific. I can hear every time the next door guest flushes the toilet or take showers. Woke up in the middle of the night because of that. The towels are also “off” color due to old & long usage. The breakfast is good with wide spread of food to choose from. Location is also convenient.
Not the best santika premiere we've ever stayed”
The hotel only provided us with 1 key for each room, which caused issue when some need to go out of the room while the others stay. They only provided solution to the issue with access to non air-conditioned and low-speed service elevator. The corridor outside the rooms was also not air-conditioned. No parking space available for our car. The pool area that is supposed to become the most attractive spot for children was very limited. However, the hotel is strategically located at the heart of Surabaya city.
Room is clean and neat. Even though the room is clean, the air in the room smelled a bit dusty to me. Not sure is it due to the aircon filter not being clean or what. However breakfast spread was really good with lots of choices. Also I tried to dial for massage in the hotel to check on availability but the lady answered the phone do not understand English. So this will be challenge for foreigner like me.
the bed is huge, bigger than any bed at other santika hotel i've stayed. the staff are incredibly friendly and helpful, they know that i need privacy so when i tell them i don't want them to clean my room, the housekeeping offered me to refill water bottle in my room. too bad the walls aren't soundproof, i can still hear noises from next room.
Very Good Hotel in Gubeng”
This hotel enjoys a very good location. It has easy access to most business district in Surabaya and there are so many Taxi, On-line Taxi & GoJek around the hotel. The staff, especialy the receptionists, were very attentive and always tried to do the best to me. Great staff..!! What could be improved is the taste of food in respect of the quality of breakfast. Though the presentation of food was good but the taste was 'so-so' and not reflected quality of a reputable hotel.
not my first time here, wont be my last time either”
the place is nice and quaint. breakfast is nice as well. room is clean and tidy. there's good restaurant/bar just a few steps away from hotel. public transport? use GoCar/Grab. much better than uber in surabaya.
Nice hotel where everything works. Close to shops and easy transportation. Swimming pool was a nice addition but the gym needs more maintenance as the machines were damaged and no sign of repairs were seen. Breakfast spread was huge and service was attentive.
One of the best hotel”
Clean room, nice and full smile staffs, great breakfast because I stayed there for 3 nights and the breakfast food always different. And the taste is delicious for me. I will back here again. Santika Hotel always make me happy and satisfied.
The best and many choices of breakfast i ever had.
So many options for breakfast, good taste also
Spacious room and super friendly staffs”
This hotel have very good customer service and all the staffs are friendly. The facilities also top notch, just take note that you need to sign in the wifi again every time after your device idle for like more than 10 minutes. Other than that all are superb. You even get a welcome bowl of fruits and there is a complimentary evening snack on top of that. Good location. A lot of eating place nearby. I stayed there because I need to take care of Japan Visa for my family, so it’s convenient since the Japan Embassy just behind the hotel, and beside the hotel there is a place to take your photo for the visa application.
Great friendly hotel in Surabaya”
The hotel is located in a strategic area. The staff are great and friendly. A lot of choices for breakfast. One thing that I do not really enjoy is the cafe/bar at the lobby floor which mixed smoking and non-smoking.
This hotel chain is always one of my preferred hotel. Breakfast buffet had a lot of choices but the taste was not top notch. Staffs were nice and friendly. Room was clean but the lighting was a bit deem for my preference.