We book through Agoda, Keep saying we havent pay $$$ with showing us black face.
I was tricked by the staffs”
I checked in to the hotel one day before my Agoda room reservation and was tricked to take up a VIP card membership but without being briefed on the terms and conditions. A staff confirmed my inquiry on the standard checkout time as 2pm. However, upon checkout, other staffs on duty pinned on my fault to checkout at 2.30pm and charged an extended time rate by direct deduction from my deposit.
No matter how nice, how hospitable, how friendly the treatment is, this definitely the last time I would stay there.
On the comments on this hotel on the top of this survey, not one negative options is listed while at the least 1 option must be selected. I take that Agoda survey is just as stinky as the behaviors of the staffs of this hotel.