Very nicely located. Nice modern rooms. Cosy restaurant with professional staff.
Only bemol: the bar is way too noisy (explained in part I must admit by the presence of a large table of about 20 very lousy guests). Efficiency of bar staff can be improved.
Lousy service at check in”
Although we came to the hotel earlier at 11am to let them know we could come back at the their normal check in time, yet when we came back at 4pm we were still asked to wait by the front desk. He went to reconfirm with his superior at the back, and was gone for like 10min, then a women came out and asked us to wait again. There were no other guests for check in that time and we did not understand the wait. The previous staff was gone and was in and out for a bit but not sure what he was doing. We finally could not wait after 20min and asked the other attendant at the front desk to check what was happening, there she found 2 rooms and just like that we got our rooms, at a very disappointing condition. I did not even bother to ask them to register my World of Hyatt membership because I am certain this hotel will not be my first choice if I come round to Union Square again.