Please be informed that a check-in counter is currently under renovation. Please note the following arrangement for guests check-in:
Staff will meet you at Loft B Lobby, located between the taxi stand and Upperstar Restaurant. Please note that this lobby is located on the immediate left upon entry from the main road traffic light.
Please call the property at least 30 minutes to an hour prior to your arrival to ensure that staff will be on hand to receive you at the Loft B Lobby. Please inform Imago KK Times Square Loft Residences in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. A security deposit of MYR 200 is required upon arrival for incidentals. This deposit is fully refundable upon check-out and subject to a damage inspection of the accommodation. Payment before arrival via bank transfer is required. The property will contact you after you book to provide instructions.
Downside theres no reception and the staff wants the customer to meet them rather than they go to you
bad customer service”
the check in time is too late which is at 3. and the more troublesome is the staff made us wait for them for almost 1 hour.so we got check in at 4. and the next day they ask us without any guilty feeling to check out at 12 and more than 12 we will be charged more. rm286 for only
the size of the room is quite big with living space and dining area. our room is 2 bedroom. the facility include washing machine, excess to swimming pool and sauna which is nice. the place is situated inside shopping area so u can shop. the only negative i can say is during our time of visit, the place is doing some renovation on the lift and stairs so excess in and out from our place to the shopping area is quite a hassle but it is still ok
The rooms was really in bad shape n not as what i expected”
Very disappointed n felt that i was toyed considering what i saw...i have been a regular user of your company when it comes to booking of hotel.This time it was a nightmare of what i hVe just experienced n never to try again to booked that hotel in Imago# Loft A
Not value for money”
When made a booking, i was told the apartment will have 3 single bed & 1 double bed. But came up 2 single bed & 1 double bed only. We did request for additional bed pillow duvet but no extra since it was peak time. At the end my father have to sleep on the sofa. The 2nd bedroom was so small, size of 2 single beds with small space for our beg. The 2nd toilet was so small & cramp, 1m wide x 3m length. No house keeping on the 2nd day and on 3rd day they came (when we were in) & we told them to just collect the rubbish. Since our rubbish was not collected the day before, it was alot, hence they have to collect 1st half first. But they never came to collect 2nd half of the rubbish. Washing machine was there but we cant use for longer time since the washing machine was not properly put in place/locked on the floor, it kept on moving jumping & make very strong noise when it made spin to dry. Parking was free but not reserved. So you have to look around during peak hour i.e from lunch till shops close (night) our apartment was same level with swimming pool & garden. That was good. Will stay here again if i have no other options.
Very near to shops”
I would like to stay here again in the future.
None of the air conditioning in one of the apartment we booked were working. That apartment was not well maintained with peeling wall papers and a totally cracked dinning table. The design was odd as the one and only toilet was located in the master room.
We were told that they were fully booked. Therefore implying that we had no choice but to accept that room or look for alternative accommodations. Somehow after some persuasion, we were given another unit, probably an upgraded unit as the apartment was much more pleasant, cleaner and most importantly 2 toilets!