It was a pleasant stay for all of us! Great service.Clean. Breathtaking view!”
Everything was amazing for us here! Kids had a really good time. Staffs was very friendly and helpful. Service was great. Spacious and clean villa! Only suggestion, we hope the room service menu can be added with more varieties. Overall, totally recommended for a relaxing stay..couple/family/friends!
Very bad experience ”
On day of departure, I kindly phoned the concierge asking for a late check out since we woke up late, but the concierge kept repeating the check out time is twelve o’clock, they cannot provide any late checkout, then I asked the charge for checking out late, and her response was that that I have to check and we were like ok, if it is an acceptable price then we are willing to pay since we will be checking out late anyway why not pay for the charge and take it slow. The assistant replied then that the price from 12-13 would be 1600 baht, and then said if could be free of charge if we leave by 12:15. We thought that we are not going to make before 13 so we could just pay for the price. Then the front desk called again said we need to leave before 13 or they will call security to “help” us out, we feel like we are threatened. So we called the concierge to say that we can pay for the charge still they say we have to be out by one. So I asked them to come to my villa. Then Stephanie the
Thank you for your feedback regarding the unpleasant experience. We sincerely apologize for the miscommunication which had happened and none the less we hope this matter did not overcast your wonderful stay with our team.As a world practice, we apply the same rules as many other hotels worldwide, allowing guests to check-out at 12:00pm. Each of our guests is informed regarding the check-in and check-out times, along with all other details of the resort and villa facilities. As we understand that sometimes the morning hours on the departure date are difficult to manage, and guests would rather relax a little more, for this reason our team is always at your attention and are delighted to assist in arranging your personal belongings in time to complete the check-out process by 12:00.We apologize on behalf of the whole team of Kata Rocks for the unpleasant emotions you were faced with and hope to have the opportunity to welcome you back at our resort in the future.
Great property, poor service”
Hotel- The property is good; quite new, nice view, great design. In-room technology is amazing. I love the technology in hotels.
Cleanliness- We booked 3-bedroom-villa for one night. When we arrived at the hotel, we informed that they upgraded the room to 4 bedrooms villa which is very big and new but still not 100% clean. I have to wipe the toilet by myself before using it and also i had to ask for the whole new set of cotton buds because there was dust and bugs laid on cotton buds box. What I like the most is in-room TV. You can watch youtube, tv or listen to musics.
Service - BUT service is poor, especially front desk staffs. Security guards, bellboys, housekeeping, restaurant staffs are very nice, friendly, fast and helpful but not front desk staffs. I have never seen anywhere can say NO as much as this hotel.
1. Due to an unexpected storm, phuket was flooded just a night before out flight to phuket. We decided to ask if we can cancel because our first priority is safety. The hotel said we cannot cancel. It's not our or hotel's fault. I understand it's standard that we cannot cancel and refund money in less than 24 hours. But how the staff told us when we asked them to suggest is "you can postpone your stay or find somebody else to stay instead." Speechless. We canceled because it was flooding and no one wanted to go to flooded places!
1.1 A man staff named Oat, he said that he had to ask Annie (his boss) if we can or cannot cancel and Annie will come to work at 8.30 AM in the morning. And he informed us again at 8.30AM that Annie will be here at 10AM instead. We have no choices but fly to phuket because our flight was 9.55AM.
2. When we arrived at the hotel, our flight back to bangkok was 9pm so we asked them if we can check out late. They said 'NO' because the rooms were all booked. We checked online, the rooms are still selling.
3. When we arrived, they informed us that our room was upgraded to 4-bedroom-villa (i don't know why, they didn't tell us th
Best Luxury Stay”
The view is the best and the staff are really friendly and helpful.
Great for groups”
4 bedroom villa was great for 9 people
For this value of money I expect more. A little bit disappointed.