nice place close totwin tower.
正好遇到馬來人过年 請朋友吃buffet吃到馬來餐特色 朋友吃的很開心
Super nice hotel”
Excellent experience to stay this hotel, food and room are nice and the services is very good
The room is clean & spacious & bed is very comfy. I like the buffet dinner & breakfast choices so far so good. Indian food corner best.
Attention to detail”
Great room overlooking the KLCC park, light show, tunnel connections to the Sria Mall, convention Centre, MRT and Aquaria. Staff were friendly and always looking to help. Definately 5 star... would definately stay there again and refer it to anyone looking for a great luxurious KL stay.
All room are ready with perfect arrangement”
We have booked a deluxe room and had a last min request to upgrade to club floor. Our request being taken care and my family was so delighted. My husband has a blast celebrating her birthday. Staff at the club floor was suoerb and professional. Thank you everybody all of you deserved an applaud.
It was a real pleasure to stay at the MO. The service was impeccable, the staff very professional and kind, the hotel is in a great location and the breakfast was really excellent. Any question, or request we had were immediately answered to by the hotel staff. The only disappointment was the view from the room, we booked the room with the tower view, but it is very close to the towers and they were not lit so we were really surrounded by buildings and skyscrapers (the pictures shown on the website are not accurate). Otherwise it was a great experience. If we ever return to Kuala Lumpur, MO will be our first hotel choice!
Centre of KL”
Positives: - great location (next to shopping mall and next to a park) - Facilities and staff - excellent
Excellent hotel from amenities to staff to location”
If there was ever a perfect hotel this is it...the location is beside klcc...amenities from the room to the pool great and clean..staff all ard helpful, courteous and sincere...I visit kl a few times a year...this will always be my first CHOICE now...thanks OM...
urban stay with easy access to the central area”
location is perfect for those who firstly visiti the KL central area. there are 5 star hotels around Madarin Oriental but distinguished because of its location and facilities. there are room to improve in terms of services that the staff provides, but worth to stay again.
Good service but a bit expensive
Just a perfect location for KL vacation.
All of their staff are very friendly and accommodating. I have booked a club room for my husband’s birthday and apart from the nice view of the twin towers, they booked us in their highest floor. The club lounge is very nice especially when we had our breakfast there with the view of the city. All the best to Mandarin Oriental. Thank you Akiko of reception for assisting our stay.
Just 1 little mishap”
Found a little cockroach running around on the bed when we came back in the afternoon. Reported to the receptionist. He was very helpful & apologetic, also the duty manager. The room itself was very clean & everything else was perfect. Only that one unfortunate "accident", I had to give 3 stars on the cleanliness.
The coincerge + housekeeping team is the friendliest I have encountered ”
Sadly the rest- the reservation and the guests service during check in was terrible. The reservation cancelled my booking without informing me. I asked a few questions as I had a voucher which I didn’t know was for weekends only. Simple reply would have cleared the situation. Instead this person abruptly cancelled my booking. Thank goodness it was restored. During check in, the GSO gave me the impression that I cannot afford to stay in MO. Then she ‘kindly’ told me she upgrade me and saved me RM $100. Seriously, that is like 30 in my currency. I had just asked to stay in same room as I didn’t want the hassle to shift. I asked the chief GSO during check out if this person is new coz this would mitigate her behaviour but apparently she has been working for 1 yr plus. She also made the mistake of not changing my room card no and I had to come back to reception to had it changed. Thank goodness the coincerge especially Mr Nawawi saved the stay. He was v v nice and helpful.
Great facilities five stars hotel”
Have great facilities for family time to spend. Good location at KLCC so just walk and have so much great things to do with my kids. Staff very nice and have a great job. Housekeeping will make you comfort enjoy your room and very care to makeup your room comfortable.
hari raya stay”
we were quite pleased with the room; Basically, we are able yo know whether the room attendant who clean our room is a lady or man. the 1st day we had a lady who clean the room everything was perfect nicely done but the subsequent days was quite disoriented. many items are in replenish and clean up properly
There is nothing we dislike about this hotel. Literally a door step away from KLCC. And within walking distance to Pavillion at Jalan Bukit Bintang. The cleanliness is tip top. Service is top notch and fast. Swimming pool gets quite crowded as we stayed during Raya weekend and it was difficult to get a pool chair (though there were plenty) and we had to request for towel several times ( we can see that their staff are very busy too). Had buffet dinner at Mosaic, though it was good variety but lack in taste and quality. Apart from that, we will definitely return if we have a chance.
Classy, as always!”
Love this property, my favorite MO overall. Service is awesome, whatever you need just arrives. Staff are super friendly and accommodating, and go out of their way to please. I don't even want to try other 5-stars in KL, this one is so good!
Simply one of the best business practice in the industry.”
First, they acquired the best possible location from Real Estate Investment Point of view. Second, their architecture is unique and a standout. Third, the team and governance are brilliant. This is fantastic hospitality business practice.
Overall nice stay ”
Staff were helpful and pleasant.
Doesnr feel M.O. At all ”
This hotel doesnr make me feel the standard of Mandarin Oriental at all. The location is perfect. However when we 1st set our foot into the lobby, The horrible scene by the reception was the long Queue of guests waiting for check in. They even use the rope around the counters. Feels like at some theme parks waiting for entry. Just awful. And the reception told us that they don't have twin beds at all in their hotel- how can that be?' Then he gave us a connection room which I decided to change. The bed is so tiny that my other half had to dangling his feet half way outside the bed. The only high light during our stay was club lounge staffs are extremely friendly and well trained. To be honest if not because of them, we probably checked out the hotel on the same day. I also need to give credits to the Aqua restaurant staffs, under the weather condition- they made our new year eve a memorable one.
Luxury & Magnificent Location”
A truly magnificent location during our visit to KL, right next to KLCC, so you can walk over for a meal, shopping without traffics jam. Spacious room with a super comfortable bed. Pool’s views are intoxicating. Check-in done in room with the welcome chocolates & soda. The breakfast is in itself a journey through different worlds.
Assumptious buffet. Delicious n cute poori and char kway. Oh no!!! Time to hit è gym :(( but worth it. Great ambience. Magnificient view. Knowledgeable staff. For è 1st time i dun get frustrated asking hotel staff for info. Staff are always polite, smiling, enthusiastic and caring. A must stay hotel at least once in a life time. They made the stay an enjoyable and great esp when all u want is to make your loved ones happy. I cannot thank them enuf.
Great location ”
Right next to KLCC and breakfast is great!
A larvish stay ”
Best in service with a comfortable stay
Love the hotel and I have enjoyed my stay.
At The Heart of KLCC”
If you have the budget for an upscale quality accommodation then Mandarin Oriental KLCC is the best place for you. It is perfectly situated right beside Suria Mall (Petronas Towers). With Mandarin's high quality service and facility plus the best location, you couldn't ask for anything more.
The staffs is really helpful. Give recommendation to guest like me, e.g. where to buy Musang King Durian. The room is very clean, they usually cleaning up twice a day and provides complimentary water bottle when they clean up. They also provides amenities every day and the amenities is quite enough for family.
My fourth time here within a year. This is my current favourite when i’m in KL, good location n most importantly its the service rendered n cleanliness . But it will be good tat they can improve the taste for their room service foods. Strangely, they serve nice food for the breakfast buffet at level one but not sure why the food for room service doesnt taste as good.
bed is comfortable
The hotel is spectacular ”
Although they have variety of breakfast menu,but it wasn’t as delicious as other hotel buffet
the room is spacious and the staffs are friendly. They have nice gym facilities.
Club rooms are the best in KL, staff are welcoming and nothing is too much trouble. Location is perfect for KLCC and Pavillion. The best hotel in KL.
Very welcoming and excellent food!”
Accommodative staff... beautiful room with scenic view - city view. Superb food!!!!!!!!!
Good service, clean, and friendly staff”
Don't have complain as far as the service, cleaniness and quality of this hotel.
Nice view Nice service ”
I feel comfortable when staying here. There is free upgrade room, earlier check in and late check out for Cathay Diamond Members. Nice!
All A+ condition”
Everythings gonna excellent. Kindly people.
Great Hotel but noisy air conditioning system”
Everything is great but the rather noisy air conditioning system
I always luv to come back here ...feel like home.
Location is convenient for shopping.
Good location and room was spacious”
Location ideal for good shopping and so many eateries to choose from.
A Great Stay”
This time is extra special as we were given a secluded room with a view of the KLCC right next door
Best Hotel I ever been”
Awesome staff they’re really look after their guest.
Great location and staff service”
It just next to the mall and park, so you can jogging with a twin tower view. The only concern for me is the drop of area is a bit small when a lot of car drop guest off, it made a traffic.
Great location next to KLCC good for shopping. Staff is friendly and professional well trained.
Celebrate our 10 years of anniversary in this wonderful hotel.”
Really good staff and enjoyable moment.
Clean , link to KLCC ”
Good for KLCC shopping
nice restaurant nice food nice scene and nice environment!
Pay alot but no breakfast 🙈”
I love the cafe mosaics so much because alot of foods!
Fantastic & great location”
I highly recommend of staying here.Shopping,food store,LRT,all are just steps away.
Nice staff ”
Well trained staff with good services.
Strategic hotel near KLCc”
Room spacious, clean. Staff very professional and friendly
great hotel, just a little too pricey ”
wonderful hotel, excellent service. only the food was disappointing. wish i could stay here more, but the price is just a little beyond my company's budget.
Great location (next to Suria KLCC) but overprice”
If the purpose of your trip if to go shopping in Suria KLCC then this is definitely one of your first choice to consider. However, if you do not mind to walk a bit then the adjacent hotels may be ideal. The room is spacious and clean. Staffs at the counter are well trained. Other than this, merely satisfy - but not worth the price we paid.
Enjoyed our stay, loved the breakfast spread. However the beds are too soft and uncomfortable. Other than that all is well! KLCC is just next door, great shopping mall for all :)
Best place to stay in the heart of KL”
Location is superb! Near Suriah Mall. Staffs were really helpful and generous giving us what we need. Will definitely go back
Overall, it was a pleasant experience.
Had a nice stay at hotel its close to restaurants, bars and shopping. The wifi in room was useless and I had no moble phone service unless I sat right up against the window
Everything is good except the breakfast is quite pricey, should be included in the room.
high quality hotel with great location near the KLCC, the staff is kind and helpful, the breakfast is fantastic with lot of choices.
The room,staffs,facilities & location is superb! Highly recommended,would stay there again in the future.