Really smelly and got robbed with our pasalubong souvenirs”
Room is really smell and not maintained.
Our food souvenirs are not returned to us on time and nobody knows where their staff put it :-(
DIRTY AND STINKY HOTEL / HAUNTED HOTEL ”
Our family (6 adults and 3kids) booked here, expecting a relaxing evening in Naga. We got 2 rooms (4 pax per room), and we never expected to experience the ff:
1) No ample parking.
2)No uniformed staff. Staff were wearing casual clothes, so Unprofessional.
3)upon exiting the elevator at the 3rd flr, the hallway is dark and the floor is dirty. Seems like the hallway has never been vacuumed for a month. The hallway has an unpleasant smell, of which I cannot explain.
4)the room smells of an old room that has never been opened for a month
5)no shower curtain
6)uses toilet plunger everytime you use the toilet
7)has an eerie sound as you flashes the toilet
8)towels are with stains
9)toilets are stinky
10)the hallway window and glass doors have handprints (I just wonder how long has it been there)
11)complimentary beakfast states 6am, but the dining area opens at 630am. this is very deceiving to clients and made us late for our itinerary for the day.
Airport pick up”
they have a free shuttle from airport to hotel and vice versa, but I waited for long no one appeared to pick me up at the Naga airport.
First impression really lasts....”
Booked here for convenience since the venue of my bff is here, otherwise i will not book this one. For first impression is really important since it will be my basis of what I should expect from the hotel. And I should say I'm quite dissapointed on my first impression when I walked in on my room (which is "executive suite"). The cleanliness was so below the standard, hoping they could improve it more. Though I commend the staffs since they were helpful and tried their best to accomodate me.. But it was just it, they tried but not properly executed. I still need to ask them for a few more times to redo the cleaning as it is not still quite acceptable. The food is quite ok. Only the cleanliness is the issue for me.
Good accommodation ”
Very friendly staff but the rooms were complicated
Location, it's only redemption! ”
Generally, the location is excellent.
It is strategically located - relatively a short distance from the bus terminal, the airport, the plaza, the Cathedral, public market and/or the "pasalubong" stores.
Cleanliness and facilities were disappointing.
When our group arrived, the elevator was not working.
On the first day, we requested for toiletries (no toiletries when we arrived) from the front desk but were only delivered after the third call (that's two hours after the first call).
We requested for room service / room-cleaning on the second, third and the fourth day. unfortunately, our room was never touched or tidied up. The same issue with the toiletries was encountered on the third day.
On our last day, we intentionally did not request anymore for room service/cleaning. True enough, the room was not cleaned.
Though it was advertised that wifi is only available in the lobby area; wifi access was terrible.
it was worth it”
i would consider staying here again, the hotel offer shuttle service to airport, pasalubong RPN nuts just almost infront, near to alot of establishment and convinient stores
The room was big but no windows. Shower room's door was broken.
Never going to stay again with this hotel
Unfriendly , dirty, restaurant attached for breakfast was ok but so unfriendly.
Rooms old and needed updating,
Noisy with dogs barking all night.
Nice hotel clean and polite helpful staff”
Regent Hotel Stay”
Hot water wasnt working. Towel provided only on last night of my 3 nights
location, location, location
Good for budget travellers. Located in the heart of naga. Walking distance to major fast foods, banks, transpo.
Location, price, massage
The location is in the center of the city. very accessible. The price is very cheap.
Naga Regent Hotel Review”
Accessibility, Location, Cost
Very well. My wife and I enjoyed our stay very much.
The best 3 things about the Naga Regent Hotel are 1.) The location 2.) Warm wlelcome
Staff were easy ti talk to. They're very helpful too.
Room was spacious but smells "old".
the room has molds of which I am allergic ”
location, shuttle service & staff
Location, room, staff
I really enjoyed staying here and almost decided to extend my stay. The location was great. It was just walking distance to the park where there was a lot of activities going on. I did have a difficult time finding a laundry mat but eventually found one. There are many places to eat nearby. The room was clean and comfortable. The AC worked great and lots of water pressure. The hot water was very nice. The staff was very helpful and courteous. The free breakfast was a nice way to start the day. Overall I would definitely stay here again and would highly recommend this place to anyone coming to Naga.