A friend and I went to Mombasa and thought that this sounded like the perfect place to stay (we didn't need fancy we live in a village in Uganda) but within five minutes of getting into the room she was already looking up somewhere else for us to stay the following nights. It was nothing like it was advertised. We got up to the counter and as they checked us in they pulled out a roll of toilet paper and soap and handed it to a guy to carry our room for us. (I don't know if he was staff or security there was no one in uniforms though everywhere in Kenya has uniformed security guards) this along with the fact that everything was dark and grungy and there were posters every where about not keeping valuables in your room made us realize . We got in the room, and everything seemed to be falling apart the tv and fridge didn't work and the shower was barely holding together.
Great location and staff”
No water in room, needs more painting in room and some rooms are old looking. Excellent staff and location, good breakfast, good bed. Great food.
Great location great staff”
The staff at reception are super nice super friendly and handsome. Breakfast is very nice in a Swahili style and they even called me to ask if I want to have breakfast before they close. The terrance is beautiful. Minutes walk away from Fort Jesus. I would love to stay here for my next visit to Mombasa.
Nothing new about the New Palm Tree Hotel”
Only saving grace was the aircon and fridge. Very dated bathroom. Location is good. Opposite banks and close to Fort Jesus and old town.
Earlier check in, and location
Not bad but not what I expected. Poor washrooms
Perfect location. Value for money. Good choice”
Located close to Fort Jesus. Just five minutes walk. Many foreign exchange shops, a supermarket and a tasty Indian restaurant nearby.
Wifi worked well. Shower was ok. Strong air-conditioning. Though located on a main road, it was quiet at night and windows closed. The hotel was a old but bedsheets are clean. Breakfast was good too with freshly made omelette.
Good hotel in prime location”
Good breakfast, location, wifi
mosquito net was not friendly, room was not spacious, overall good
very basic hotel ideal for 1or 2 nights max”
location, price, and the wifi works
Not bad definitely not good, overall nothing more than that