艾拉大峡谷奥克雷酒店 (Oak Ray Ella Gap Hotel)

艾拉大峡谷奥克雷酒店 (Oak Ray Ella Gap Hotel)

Passara ROad, 艾拉城, 艾拉, 斯里兰卡, 90090
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超级豪华房 - 客房布局 艾拉大峡谷奥克雷酒店 (Oak Ray Ella Gap Hotel)
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     艾拉大峡谷奥克雷酒店 (Oak Ray Ella Gap Hotel)

    艾拉大峡谷奥克雷酒店的住客点评

    6.1
    小一般
    /10
    (38 份点评)查看住客意见

    艾拉大峡谷奥克雷酒店设施服务亮点

    推荐亮点

    • 机场接送服务

    • 每日客房清洁服务

    • 所有客房免费WiFi

    • 花园

    这家住宿好抢手!

    最近预订: 几分钟前

    棒棒哒
    位置
    8.1
    查看地图
    位置很好
    附近
    热门
  • Ella Spice Garden140 m
  • R. M. S Antique And Brass Ware340 m
  • Kinellan Tea Factory670 m
  • Demodara Nine Arch Bridge1.34 km
  • 小亚当峰1.74 km
  • 艾拉岩1.89 km
  • 人民银行2.91 km
  • Demodata Hospital3.23 km
  • Demodara Loop3.41 km
  • 罗波那瀑布3.57 km
  • 性价比5.1
    距市中心16.5 km
    位置评分8.1
    最近机场汉班托塔国际机场 (HRI)
    距机场65.2公里
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    艾拉大峡谷奥克雷酒店提供的房型

    豪华三人间 (Deluxe Triple Room)
    豪华三人间 (Deluxe Triple Room)
    ...
    • 客房面积:56 m²
    • 阳台/露台
    • 2张加宽特大床
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    超级豪华房 (Super Deluxe)
    超级豪华房 (Super Deluxe)
    ...
    • 客房面积:25 m²
    • 景观: 花园景观
    • 1张大床
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    豪华家庭房 (Deluxe Family)
    豪华家庭房 (Deluxe Family)
    ...
    • 客房面积:25 m²
    • 阳台/露台
    • 1张特大床 或者 2张大床
    输入日期查看房价
    DOUBLE STANDARD - FULL BOARD
    DOUBLE STANDARD - FULL BOARD
    ...
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      标准三人房 (Triple Standard)
      标准三人房 (Triple Standard)
      ...
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        DOUBLE STANDARD - HALF BOARD
        DOUBLE STANDARD - HALF BOARD
        ...
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          标准单人房 (Single Standard)
          标准单人房 (Single Standard)
          ...
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            DOUBLE STANDARD - BED AND BREAKFAST
            DOUBLE STANDARD - BED AND BREAKFAST
            ...
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              标准双人间  (Double Standard)
              标准双人间 (Double Standard)
              ...
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                关于艾拉大峡谷奥克雷酒店

                关于艾拉大峡谷奥克雷酒店

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                位置及周边

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                艾拉大峡谷奥克雷酒店的真实住客点评

                Agoda用户点评(38份)Booking.com用户点评(106份)
                6.1
                /
                10
                环境和清洁度5.6
                设施5.1
                位置8.1
                客房舒适度6.4
                服务6.1
                性价比5.1
                真实的住客点评来自 Agoda
                所有语言
                全部点评 (38)
                所有房型
                29份真实住客点评
                12
                5.0
                LI(来自中国)
                独行侠
                豪华家庭房
                入住了1晚(2015年2月)

                除了位置没有其它值得推荐”

                位置

                办理入住,前台居然没人,打了电话,才有一个工作人员过来。房间卫生和它的价格不符,服务态度和意识真的有待提高。

                点评日期: 2015年3月16日
                5.3
                YUE(来自中国)
                亲子家庭(少儿)
                超级豪华房
                入住了1晚(2014年1月)

                还没建好的酒店”

                位置
                点评日期: 2014年2月7日
                5.2
                Melanie(来自英国)
                独行侠
                豪华家庭房
                入住了2晚(2019年1月)

                Would not recommend.”

                The staff had very poor English, we did not get any welcome instruction. The air con didn’t work one evening and it took them over an hour to sort it. The service was slow and not professional. I would not recommend this hotel to anyone.

                点评日期: 2019年1月10日
                5.2
                Maithili
                亲子家庭(少儿)
                超级豪华房
                入住了1晚(2018年11月)

                Awful smelling room”

                Hotel staff smiley and and pleasant. The room smelled awful, of some type of industrial cleaner. The bathroom was smelly, damp and chipped in places. The room wasn't that clean, bright or welcoming. Hotel staff were nice.

                点评日期: 2018年11月7日
                4.4
                robert(来自斯里兰卡)
                好友组队
                入住了2晚(2018年7月)

                还行吧”

                I had a confirmed booking for 2 rooms for 2 nights. On arrival we were told that the hotel had since had a group booking and therefore they had cancelled our booking. They couldn’t show me the message they claim to have sent to cancel. After a lot of arguing we were given 2 rooms but only for one night. This was a Poya weekend and all other hotels were full so we had to cut short our visit.

                点评日期: 2018年7月30日
                5.6
                NG(来自新加坡)
                好友组队
                豪华家庭房
                入住了1晚(2018年7月)

                Disappointing service”

                We reached at 4pm due to car breakdown, all were tired and needed a rest. Upon checking in, we were asked to wait for 30-40mins as room was not ready. Staffs were not able to provide helpful assistance, it was rather frustrating at the point. To top it off, we wanted to cancel our stay but our call to Agoda were on hold for 25mins to no avail. Our stay included dinner and breakfast. Dinner is a simple 5 course meal with only 2 choice, it’s either chicken or fish. Breakfast was Sri Lankan local breakfast, served to table as there were insufficient occupancy to make it a buffet. Food suited our palate so no complains on that. Room was clean and spacious.

                点评日期: 2018年7月9日
                8.8
                棒棒哒
                Nerida(来自澳大利亚)
                亲子家庭(少儿)
                豪华家庭房
                入住了1晚(2018年6月)

                A great spot in the heart of Ella”

                This was a fabulous location for our exploring of beautiful Ella. It was close to the main street, restaurants, shops etc. You could walk to Little Adams Peak entry (we didn't as it was too hot). We didnt have breaky included so walked down the street for breaky. A festival was happening in Ella the night we stayed there so we had a great view of the action. A supermarket was next door which was very convenient. As a family of 5 we had 2 rooms. Would recommend it as a good central place to stay

                点评日期: 2018年7月6日
                7.6
                还不错
                Nicola(来自斯里兰卡)
                二人结伴
                超级豪华房
                入住了1晚(2018年6月)

                Good location”

                Great location. Food could be better. Room was comfortable. Staff very good.

                点评日期: 2018年7月3日
                2.0
                Kamal(来自黎巴嫩)
                好友组队
                入住了1晚(2018年1月)

                Worst experience”

                Worst experience iv had in a while... staff are super unprofessional and disrespectful... Both the check in and the check out were a joke and we were about to miss our train due to that... their did not accept that we use two credits cards to pay the bill and weren’t nice about it at all. Would never reconsider visiting this hotel and wouldn’t advise anyone to...

                点评日期: 2018年1月10日
                3.6
                Jasmina(来自西班牙)
                好友组队
                超级豪华房
                入住了2晚(2017年12月)

                Poor service, dirty bed sheets and hotel under construction ”

                No relation of value for money. The hotel was under construction and there was no pre-notice about the situation. When we arrived at the hotel, the bed linen were used and we asked them to change them. The service employee at the front desk was not helpful at all, rather spent time on his phone. What really worried us, is that the front desk was not occupied all the time and the room keys were left on the reception counter. Anyone could have had access to the rooms.

                点评日期: 2017年12月27日
                4.0
                Dilrukshan(来自斯里兰卡)
                二人结伴
                入住了1晚(2017年4月)

                Poor Service”

                Hotel was not clean.Customer service was horrible. Nice location but the room stinks. Not recommended for anyone.

                点评日期: 2017年4月16日
                4.0
                Aileen(来自澳大利亚)
                二人结伴
                超级豪华房
                入住了1晚(2016年2月)

                Disappointment”

                Thoroughly dissatisfied with the Ella Gap Hotel. Great location, but rude reception staff, filthy bathroom (felt unclean having a shower). The receptionist was incredibly rude to our Sri Lankan driver. He said about a week after we left that he felt like 'baggage', not human in the receptionist being rude to him. The only thing we enjoyed was 5th he breakfast - great, with the breakfast restaurant staff being enthusiastic and courteous.

                点评日期: 2016年3月15日
                6.7
                小一般
                Ronald(来自美国)
                独行侠
                超级豪华房
                入住了2晚(2016年1月)

                Past, present and no future”

                The Internet/tv in the room works always, the pool is great and the hotel has a great location.

                This was a terrible stay, the food was almost non edible, getting anything done from the staff was a chore and young screaming children were allowed to run free early in the morning and apparently most of the day These were not Sri Lankan children, but European and should have been approached. Maybe there is new management.

                点评日期: 2016年1月5日
                4.3
                Grant(来自新西兰)
                二人结伴
                超级豪华房
                入住了1晚(2015年2月)

                Issue to fix”

                Centrally located, with potential,

                The hotel looks fresh and modern from the outside and as you go through the friendly check-in process. A closer look reveals many finishing details of the building not completed. The room seemed fine when we walked in and was a generous size. The problems soon start to appear though. There was no aircon (although all rooms were advertised with A/C), the garden view from the balcony was actually over an old building with a rusted iron roof and a local rubbish tip, the thin curtains were OK for privacy but blocked out no light, and the room had open vents to the corridor which allowed any noise from other guests to intrude at full volume. The TV did not work and there was no Wi-fi in the room. The Wi-fi from the lobby was intermittent and slow. To top it off, there was no hot water for a shower by 07:30 in the morning. It had all been used by a few guests making an early and noisy departure. The hotel needs to fix its many problems before it will prove value for money and has the potential to be a good option in the middle of Ella. However, as it currently stands it would rate as a poor value 2 star hotel.

                点评日期: 2015年2月20日
                6.0
                Peter(来自爱尔兰)
                二人结伴
                超级豪华房
                入住了1晚(2014年10月)

                We gave it a chance despite the poor reviews”

                Location is good, friendly welcoming guy at reception, no third thing

                Room wasn't clean, drains were block, breakfast is poor and the place is noises and wifi poor. Pity as the location of the part finished hotel is good and it had the potential to be good but it's very poorly managed and maintained.

                点评日期: 2014年10月8日
                7.3
                还不错
                Mahesh(来自斯里兰卡)
                亲子家庭(婴幼儿)
                豪华家庭房
                入住了2晚(2014年8月)

                There was no mini bar available in the room”

                Location. We travelled by train and it's walking distance from the train station. 2. Hotel is located in the center of all attractions in Ella.
                点评日期: 2014年8月9日
                6.3
                小一般
                Peter(来自英国)
                好友组队
                超级豪华房
                入住了1晚(2014年7月)

                Very poor standard of finish”

                Great location for walks in hills, good access to train & attentive staff

                Hotel was adequate for needs if a little overpriced for overall standard of build and finish. Manager very overbearing with staff who were attentive although a little slow. Could be much better if the poor construction was finished and space used better.

                点评日期: 2014年7月13日
                10.0
                惊艳了
                Josephine(来自英国)
                二人结伴
                超级豪华房
                入住了3晚(2014年1月)

                great hotel in a great place”

                in town centre, motorbike hire or tut tut hire close by food & bars walking distance

                had a great stay at Ella gap hotel we chose to hire a motor scooter for 3 days to cover our stay got lost a few time but saw the most amazing scenes this was the high light off our trip waterfalls breath taking scenery, we were going to Liptons seat & took to wrong turn the local doctor stopped put us on the right road, then we took the train from Ella to Colombo in the observation car it was amazing would recommend Ella & Ella gap hotel

                点评日期: 2014年6月18日
                4.3
                berenger(来自法国)
                二人结伴
                超级豪华房
                入住了3晚(2014年4月)

                desapointed !”

                nothing great

                very disapointing. at first sightthe hotel looks brand new and apparently we were the only customer during the 3 nights. Receptionist had a really poor english and was barely able to understand us... arriving at the room everything looked ok....looking more into details we realised that half of the towel/bathroom items were missing... no worries this got fixed easily. arriving at the pool side we realised that it has obviously not been cleaned for some time.... not really happy since the pool was one of the reason i choosed to book this hotel. we came back to the room after a long day out to realised that the room hasn t been cleaned. apparently we had to ask at reception to have the room cleaned... but no one told us that before we complained. coming back after dinner at 10h30pm the hotel was closed ! and we were "locked" outside !

                点评日期: 2014年5月9日
                6.7
                小一般
                Nikolas(来自美国)
                独行侠
                超级豪华房
                入住了1晚(2014年1月)

                Centrally located, but overpriced”

                bed, location, no misquitos

                The city itself is small. The hotel is centrally located. The room was great with a great bed and bathroom. However, it was overpriced.

                点评日期: 2014年2月12日
                12
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                艾拉大峡谷奥克雷酒店
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                • 位置很好
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