Room was without toilet paper and the table and chairs out front were filthy with drink rings still on the table. This led to a bunch of ants. There was also a dirty diaper on the ground by our loungers which were also filthy. Definitely a run down property with an obvious lack of love and attention from management. Would not recommend.
the room with AC is OK, has warm shower. The big problem is far away from another pier, and no pick up service for client's luggages. IT is very hard indeed to carry luggages walking on the beach in strong sunlight. HORRIBLE! By the way, the staff'sattitude seems not very nice!
We moved to this resort after staying at another hotel on the island which wasn’t a good experience, this hotel “wowed” us as soon as we arrived! It was fantastic! The manager there (Joel I think his name was) was absolutely fantastic! My partner broke his toe and we were offered ice and anything to help with the situation it was incredible. The bungalows right on the beach with a skip and a jump straight into the sea was so worth every cent & the aircon worked a treat. I have to also praise the wifi, being able to use in our rooms as there was so many hotels on this island not offering wifi at all so really appreciated this service; It came in very handy with a broken toe!! We extended from 2 nights to 4 nights after we enjoyed it so much here, the hospitality was awesome - can’t recommend enough!! Cheers for having us :)
Misleading; do NOT stay here.”
We saw the post on agoda and thought it looked like a great resort, at a great low season discount— DONT BE FOOLED. Upon arrival at the fast ferry pier, we see that all other resorts and hotels had boats waiting to pick up their guests to take them to their resort. Not Orchid. You have to walk all the way with your bags to the next pier (about a 20-30 minute walk). Upon checking in, we were brought to our first room (standard double with AC and private bath) to find a strong smell of sewage, dirty walls, and a broken AC. We asked to move to another room; which had a broken toilet seat, molding floor by the bathroom door, MOLDY PILLOWS, bugs on the walls, dirty bathroom and windows. Owner lives off site and has an interim manager who was receptive to our concerns, but the rest of the staff barely acknowledged you when you went to the reception. We asked for a refund and booked a room at another hotel down the beach for the same price, which was clean, free bfast & offered so much more
Good location and service”
Location and beach
The bungalows are clean but basic with good aircon.
They have beach views but are located near the back against the forested area. There are glamping tents in front of the beach bungalows so obstruct the direct view.
The staff seemed nice but didnt clean the rooms during our 3 night stay.
The location is pretty good, quite central along the beach and close to the walkway to Lazy Beach.
In a nut shell, We had bugs in the bed, could not sleep, had to request to change room at midnight as my husband had over 30 puffy bites on his body (not from mosquitos) Staff were dishonest and we had to really insist to get action from them on top of paying a extra fee for a better room for which should of been free of charge acconding to the situation. We are avid world travelers and this was by far the worse accomodation experience.
Good choice & total comfortable”
Hotel has kayark boat - easy to use & funny. bungalow is nice & clean. Staff is nice & friendly. Only 1 point not good is waiting for cooking rather long time, average 20 minitues to have food. ah, no activity to enjoy in the night.