Please note that at the time of check in the hotel requests the credit card as guarantee of payment of postpaid reservations and consumption during the stay.
In accordance with Brazilian legislation (art 250 ECA) children under 18 years old are prohibited from reserving or occupying hotel rooms without parental consent or presence.
At check in, children without parental presence must present an authorization signed by both parents and original identification documents. In the case children are accompanied by parents, original identification documents are required.
Please note that for non-refundable rates, it is mandatory that the credit card charged during the reservation is shown upon check-in. In case it's not possible, the total amount of the reservation will be charged again on a new credit card or alternative form of payment. In this case, the amount charged previously in the credit card provided during the reservation will be reimbursed.
Third-party credit cards are only accepted if guests contact the hotel previously requesting for a pre-authorization.
Private parking on-site is subject to availability and surcharges.
Please note that extra beds can be provided only in the Suite category. Please contact the property for further details.
Pros : Location. Views. Facilities. Rooftop deck
Cons : Slow check in and slow check out due to payments are only collected during check out, shower low water pressure, can only check in after 3pm
Everything was great. Can’t wait to stay there again !!!
The hotel is not worth $200/night. And it's definitely. not a 5 stars, it's max 3. Keep looking - you'll be still allowed to take a picture of Copacabana at night from its roof even if you don't stay here...
Getting worse with each stay”
This was a good hotel when it was renovated. But i have notice it going downhill since. Rooms are not well kept and toiletries are always lacking. Something is always missing: a towel, facial tissue, mat, etc. Waiting for the elevators is frustrating as the third elevator is not always switched on.
Bad service, rude staff”
location, bar, breakfast
I would not call this a 5 star hotel. Its more like 3 star in my opinion. The staff were rude and not helpful when we told them that we're late to catch our flight. The toilets were quite filthy. They did not mop the toilet floor once in the 7 nights i stayed there.
Not a bad stay but certainly not a 5 star hotel”
staff, quietness, location
The reception is up to the level of a 4/5 star hotel but the room is that of a 3 star. The room was very small and not well maintained. They seem to have major problems with doors. They never work. Door to the balcony, entrance, closet, all broken. And the cleaning service does not care to report it. On the other hand, the cleaning service barely made up my bed. The location is good. The wifi works reasonably well.
Good breakfast and well located”
Location, view from most rooms and friendly staff
Towels are old but rooms are clean.
Adequate room - but the rooftop pool is superb”
Rooftop pool / bar, location and staff language skills
I had a great stay. I chose the hotel because of the pool and the view and it was great.
The rooms were clean and the hotel staff friendly (as friendly as Brazilians go that is).
I was disappointed though with the breakfast buffet which was the same every day and extremely limited. The air conditioner in the room was also extremely loud but I see no reason to not recommend.
Nice rooms, terrible xervice”
Rooms are nice
Nice rooms but poor service. We were told our bags would taken to our room and 2 hours later nothing had arrived. We tried to call reception but it was constantly engaged.
You have to pay for wifi which is a joke. Not only that but you have to constantly keep calling reception to get a new password.
Reception not helpful at all. I have had much better service and free wifi in hostels costing £20 per night. The only positive about this place is the fact the rooms are quite nice. i am sure you find better value at other hotels.
Smack bang in the centre of Copacabana. ”
Fantastic roof top bar. ( world class sundowner)
for such a central / strateigic location, the common areas of the hotel seem under-utilised. huge spacious lobby with an empty bar , and a restraiunt tucked away to one side.
unfortunatly the lifts were out of order for my 4 days stay, and this was not convenient at all.
staff freindly and courteous, and spoke english ( a relief to me, as i have not learned portuguese yet), but the air con was almost non existent, and the 'fitness centre' on the roof top was half full of ancient, rusting gear from the 80's
a lot of money for a standard hotel but great location
wery nice rooms with balcony
It is an Insult to the word Five Star.”
I did not like anything of the hotel old saggy,rooms horrible lift.
Everything needs to be changed,especially the Lift,rooms,health club,lobby,etc..etc.
I regretted my stay in the hotel the complete hotel needs renovation,no free Internet,& cost very high
also the top swimming pool & health club needs complete change,Not only this I stayed for 7 nights on Copacabana beach & not once did I swim in the water,the water has very foul smell & the water looked like Gutter water ( Sewage water ) .The only thing is the scary picture that is given to you by everyone regarding the unsafe part of Rio de Janeiro was not seen by me at all including all Taxis,streets,shops etc. I was moving freely with my Watch,Ruby ring,Camera etc.everywhere.The New Years was great because you see 3 million people on the beach with everyone partying complete safety ,the fire works lasted for 20 minutes with spectacular display.Instead I recommend strongly for all others to stay on Ipenema & Leblon Beaches they are O.K.
Great location, nice hotel”
Location, location, location. The hotel is right on the beach, in the middle of Copacabana. Very friendly staff, and great buffet breakfast in the morning.
Definitely not a 5-star hotel, as the rooms seem a bit worn out. More like a 4 star.
We stayed in Pestana for New Years this year, and really enjoyed our stay there. The location is great - right in the middle of Copacabana beach, very good buffet breakfast with a huge selection, and really friendly staff who would try their best to accommodate everyone. The only downside is that the rooms are not modern or new. They are quite run down, so it you expect a polished sparkling rooms with new furniture, you may be a little disappointed.
Pestana Rio Atlantica”
Great location on Copacabana Beach, very friendly and helpful staff. Good breakfast.
Very sparse rooms, no drawers to put your clothes in. very small bathrooms.
great location on Copacabana Beach. The front desk staff is very friendly and helpful. easy and efficient check in and even allowed us to have a late check out. The buffet breakfast is delicious. The rooms are small and sparse, beds are old and not real comfortable, the maid kept taking away our blankets. there is no where in the room to put your clothes. Make sure that you have a beach view, it is definitely worth it. Great view from roof top pool.
If you are single, Pestana is very close to "Help" (one of the more famous attractions in Rio)- Great location for any type of traveler.
Breakfast. Food service.
Can't really beat the location. Right on the main artery of Copacabana - Avenida Atlantica! If you are willing to pay some money then you will have a nice ocean view room. Night club "Help" is 2 minutes away.
I did not care for the breakfast layout. Fruit was questionable, service was slow, bread not fresh. Food in general was not too good. I did, however, enjoy the bar. They made a caipirinha that pretty much knocked me on my ass (exaggeration of course) but it had a nice kick to it. Very accommodating service with hotel staff.
BUEN SERVICIO - INSTALACIONES BUENAS - ATENCION PERSONALIZADA
MEJORAR LAS HABITACION - MODERNIZARLAS
El hotel pestana es un hotel acogedor, adecuado y acorde para la estadia durante el congreso al cual asistimos prestando un optimo servicio, una comida agradable, un servicio a la habitacion bueno y a tiempo, y un personal atento y responsable. Asi mismo el hotel es agradable, limpio y lo mantienen a decuado para los huespedes de nuestra categoria