I found the reception ladies very unfriendly and not willing to assist. There was a mature woman in the breakfast area who was also quite unfriendly and not willing to assist. Language barriers are challenging.
The rooms, also a good size, they smell of mound and damp. Very overpowering and unpleasant smell. I checked out 3 days earlier and still awaiting a refund.
Your urgent attention will be appreciated ,
A city hotel”
Within phuket city
Phuket merlin hotel is located withing phuket city which is suitable for sight seeing in city area or business trip. A decoration is still in old style, out of date but cleanliness is acceptable. There are some street food, restaurant and convenient store around hotel. And because a hotel location, it's far from favorite beach in phuket.
quiet pool, close to hospital
This hotel caters to bus tour companies so don't expect good service if you're not part of one. We had to extend our stay by 3 nights because I was involved a motorbike accident and they took advantage of our dilemma to charge us more than double what we paid through agoda. Food was expensive by thai standards and not very good. Because of my accident I wasn't very mobile so we stayed by the pool. It was quiet there but hidden in the shade all afternoon...bad planning there! Avoid this hotel. There are certainly better options around.
Great little hotel”
Great Price. No Frills. Great Location
good sleep ”
central area in phuket town
it was ok good sleep it located in central area of phuket town
Great Staff, clean room and speedy check in”
staff, rooms and quick into rooms
comfortable,clean and most staff very happy ”
location to local resturants and hospital, quiet location not bothered by sales persons and lovely cleaning staff in particular
A lovely stay, we need to come back to Thailand and this hotel will be on our short list.
Over night stay.”
We choose the Phuket Merlin as we stay at the Patong Merlin when in Thailand, it was only for overnight as we went to Phi Phi Don the next morning - over all very disappointed nothing like their sister hotel
Fine hotel, another chain hotel ”
just like most chain hotels - very professional and clean - seemed suited to a businessman. no wifi anywhere which was frustrating!
lovely mature hotel, wonderful caring service, ”
location, fairly quiet, free bus to putong beach and return
lovely hotel, it was our 2nd stay, and we were looked after really well,
only one negative comment..... we were there during the Kings birthday week, but there was no information for visitors on that event or local events,
we would loved to have seen so much more
we still visited many local places and venues and we enjoyed ourselves.
we travelled by tuk tuk we stuck with one guy and he would take us and wait for us. cool.
Cheap, very clean, basic accommodation.
No Wi Fi, had to purchase internet voucher, set breakfast no buffet.
Ideal for one night stop over”
Great for a late evening arrival and early morning departure.
countryside hotel in the city!”
I selected to stay in this hotel because it close to the place which i had business to do with, but i think this hotel is not for the tourist, one thing i really don't like about this hotel is they do not have internet service in the room, but you can use internet by using hotel computer (only 2 computer))
Conveniently located in heart of Phuket town”
Friendly staff, small but comfortable rooms, great breakfasts
For attending a wedding in town, the location was excellent. For a longer stay would choose a larger room but otherwise our stay went without a hitch.
very average do not expect good service...”
The Breakfast is good...
The Room provided to us was a twin room, the beds are comfortable but the room lacks proper lighting. The toilet needs much more lighting as its dark and gloomy and does not have a ventilation system that is very effective. The reception staff and does not speak English so any sort of communication is just a waste of time. The hotel runs a free shuttle service from the town location to the Patong location which is the happening part of Phuket for night life, this information should be provided to customers. We were charged 500 Bhatt by the hotels taxi driver and the concierge did not tell us that there is a service provided for free.. Breakfast is good but the wait staff keep hovering around the tables and can make your breakfast experience unpleasant... Very average hotel will prefer to pay more next time and stay in Ptaong.
i had traveled a long way the day i checked in and i was not in a mood to argue with staff.
Bad location, far from beach & shopping mall. Electricity cut off twice in the middle of the night!
Old but comfortable
Not much to say here as hotel is old and well used. Food is average as well as the staff. For the price, I would find somewhere else