西冷拉图酒店 (Ratu Hotel Serang)

西冷拉图酒店 (Ratu Hotel Serang)

Jl. KH. Abdul Hadi No. 66 Serang - Banten, 西冷/芝莱贡, 万丹, 印度尼西亚
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    西冷拉图酒店的住客点评

    6.4
    小一般
    /10
    (100 份点评)查看住客意见

    西冷拉图酒店设施服务亮点

    推荐亮点

    • 机场接送服务

    • 快速办理入住/退房

    • 花园

    • 床单

    这家住宿好抢手!

    最近预订: 几分钟前

    小一般
    位置
    6.8
    查看地图
    附近
    热门
  • 塔斯卡阿滴湖8.21 km
  • 鸟岛12.53 km
  • 梅奥费尔德购物中心17.86 km
  • 拉喀托水上乐园19.12 km
  • 小孔雀岛27.33 km
  • 大孔雀岛28.58 km
  • 苏加诺-哈达国际机场55.72 km
  • 丹戎海滩68.37 km
  • 哈利姆·珀达纳库苏马国际机场81.55 km
  • 萨沃纳海滩96.26 km
  • 性价比6.1
    距市中心30.7 km
    位置评分6.8
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    西冷拉图酒店提供的房型

    小型套房 (Junior Suite)
    小型套房 (Junior Suite)
    ...
    • 客房面积:53 m²
    • 景观: 池景
    • 2张单人床 或者 1张双人床
    输入日期查看房价
    高级间 (Superior)
    高级间 (Superior)
    ...
    • 客房面积:26 m²
    • 景观: 城景
    • 2张单人床 或者 1张双人床
    输入日期查看房价
    豪华间 (Deluxe )
    豪华间 (Deluxe )
    ...
    • 客房面积:26 m²
    • 景观: 池景
    • 1张特大床
    输入日期查看房价
    家庭套房 (Family Suite)
    家庭套房 (Family Suite)
    ...
    • 客房面积:96 m²
    • 淋浴设施和浴缸
    • 2张单人床 和 1张加宽特大床
    输入日期查看房价
    皇家套房 (Royal Suite)
    皇家套房 (Royal Suite)
    ...
    • 客房面积:96 m²
    • 淋浴设施和浴缸
    • 1张加宽特大床
    输入日期查看房价
    豪华房 (Deluxe Room)
    豪华房 (Deluxe Room)
    ...
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      西冷拉图酒店的真实住客点评

      Agoda用户点评(100份)Booking.com用户点评(19份)
      6.4
      /
      10
      环境和清洁度6.4
      设施6.2
      位置6.8
      客房舒适度6.1
      服务6.8
      性价比6.1
      真实的住客点评来自 Agoda
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      全部点评 (100)
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      显示相关点评 

      64份真实住客点评
      1234
      4.4
      latifa(来自印度尼西亚)
      亲子家庭(婴幼儿)
      豪华间
      入住了2晚(2017年6月)

      dissappointed”

      as you can see, i booked 3 rooms at this hotel. 1 deluxe with queen bed, and 2 superior with twin bed. But on deluxe room, they gave me twin bed, exactly the same like superior room. The reservation staff said, the sold out the deluxe room with queen bad. I was so mad because me and my husband have to sleep seperate. Very uncomfortable experience and no good sleep. I already complain but there was nothing they can do plus the supervisor on off so I cant meet him/her. The room they gave me was a superior room. exactly the same like the two superior rooms I booked. But I paid deluxe room price. More higher price. Can you do something about this issue? to makes me feel better? I upset because the staff hotel have no solution for me. I moved the twin bed so its look like queen bed but not comfort at all. This is my first bad experience reservation from Agoda. Please explain. The reservation said, they have deluxe room with queen bed AND twin bed. But at their document for my booking, theres no mention about my type of bed. So they gave me and my husband twin bed. Fyi, 1-2 weeks before I called the hotel to check my reservation. And the reservation staff said my bookings are safe. They lied. Please do something about it. Thank you.

      点评日期: 2017年6月30日
      2.0
      riki(来自印度尼西亚)
      亲子家庭(婴幼儿)
      高级间
      入住了3晚(2016年12月)

      disappointed hotel”

      room unmaintained,broken towel,the service is not good,actual rooms are not in accordance with the review on the website...when complaints about the discrepancy room, hotel staff blamed the Agoda website that one conjures images. really disappointed..

      点评日期: 2017年1月2日
      8.0
      棒棒哒
      Felix(来自印度尼西亚)
      二人结伴
      豪华间
      入住了1晚(2016年1月)

      good stay”

      clean, comfort, good stay
      点评日期: 2016年2月1日
      6.4
      小一般
      Arief(来自印度尼西亚)
      商务差旅
      高级间
      入住了1晚(2017年7月)

      I'm not recommended for this hotel. Very disappointed, the staff behaviour is not polite”

      If you stay in this hotel for business trip don't forget to ask the receipt and also don't forget to take back the deposit money. If you not ask this they not give all of that. And also the GM is not polite, she can smoke in front of the guest.

      点评日期: 2017年7月19日
      2.4
      Tri(来自印度尼西亚)
      亲子家庭(婴幼儿)
      豪华间
      入住了1晚(2017年6月)

      4 star hotel with the worst service ever”

      I'm very dissapointed with Ratu Hotel. I booked 3 rooms at Ratu hotel with my family. We arrive at 9:30 PM after spent 7 hours to Serang. When we arrived to our room the water in bathroom is really dirty (brown, smell,mud). I called to receiption to ask what happened about the water in our room and they said "Just open the tap and the water will clean". We waiting until 2.5 hours and the water still dirty, we really exhausted but we couldn't showered, washed our face, brushed out teeth. I called again to receiption to ask the complimentary mineral water for us to wash our face and brush iur teeth, they said "yes" but we waiting until 1 hour until the housekeeping come to our rooms and just gave 2 BOTTLES of mineral water, it really terrible service for 4 stars hotel.

      点评日期: 2017年6月28日
      5.2
      Dapot(来自印度尼西亚)
      商务差旅
      高级间
      入住了1晚(2016年5月)

      Sleep badly.”

      My room was facing Main Street. Unfortunately the window frames are made from low cost of aluminum material that can not reflect the sound from traffic. Hence it was noisy in the room. The air condition unit was leaking, water condensation fell down and the room carpet was wet. The jet washer unit was leaking when I used it

      点评日期: 2016年5月22日
      7.0
      还不错
      Geoffrey(来自澳大利亚)
      二人结伴
      豪华间
      入住了2晚(2015年9月)

      Ratu Hotel Serang”

      Location, friendly staff, improved breakfast menu

      Easy check in, friendly staff who were able to answer all our queries. Detracting feature in the room was overhead bathroom light on permanently, which shone through glass wardrobe into the bedroom area, making sleeping difficult. Friends who came to pick us up had difficulty exiting the car park as it was not drive through.

      点评日期: 2015年9月28日
      6.3
      小一般
      David(来自澳大利亚)
      商务差旅
      豪华间
      入住了4晚(2014年9月)

      You are not going to find a Hilton in Serang !”

      staff friendly, check in easy (no credit card hold) , clean

      look, it really isn't a palace to write home about, but you aren't in Kansas now Dorothy, you are entering rural Indonesia. As a westerner who is accostomed to all kinds of hotels right through out SE Asia over 10 years, it gets the job done. Food serviceable, staff pleasant, business centre running reasonable Internet in, but very old and slow PC & printer & out of date MS office software, but gets basic jobs done, wifi in rooms patchy.. It is a Muslim country rural area with 4am call to prayers blasting out loudspeakers.. Obviously alcoholic beverages are scarce but some beer and very over priced wine on room and rest. menus. Convenience stores to the left and right..(no alcohol) and McDonald's/ Carrefour supermarket a 10 min walk (not at night) or Cab it. La Dian does the job for the price in Serang, I'd check for yourself if your thinking of having a honeymoon there!!..but is better than Ratu Hotel for sure ...just my Obs folks... Safe travels !

      点评日期: 2015年2月8日
      6.4
      小一般
      Desmond(来自马来西亚)
      商务差旅
      豪华间
      入住了2晚(2017年11月)

      Air condition not working well”

      The restaurant and the floor corridor outside room very hot. Air condition was either not open or not working well.

      点评日期: 2017年11月18日
      6.4
      小一般
      aminullah(来自印度尼西亚)
      商务差旅
      豪华间
      入住了2晚(2016年12月)

      average”

      average in all of things

      点评日期: 2016年12月6日
      7.0
      还不错
      Edward(来自澳大利亚)
      商务差旅
      高级间
      入住了1晚(2015年9月)

      Good stay”

      location, room, service

      good

      点评日期: 2015年9月11日
      5.7
      Toni(来自新加坡)
      二人结伴
      豪华间
      入住了3晚(2015年2月)

      Ordinary Hotel”

      Normal hotel

      There is no Proper Gym for a 4Star Hotel

      点评日期: 2015年3月1日
      6.3
      小一般
      Shakhir(来自阿拉伯联合酋长国)
      独行侠
      高级间
      入住了1晚(2014年11月)

      Average hotel ”

      Nothing

      Okay for one night

      点评日期: 2014年11月14日
      5.7
      DEKA(来自印度尼西亚)
      亲子家庭(婴幼儿)
      高级间
      入住了1晚(2014年10月)

      just for transit”

      friendly staff

      the staff was nice and friendly

      点评日期: 2014年10月31日
      6.7
      小一般
      nadya(来自印度尼西亚)
      亲子家庭(婴幼儿)
      高级间
      入住了1晚(2014年8月)

      Standard hotel with outstanding staff performance”

      Hospitality, pool and food

      Quite nice. The room is ok. Kids love the pool. The staffs are very nice and helpful

      点评日期: 2014年8月11日
      5.7
      ANA(来自印度尼西亚)
      亲子家庭(婴幼儿)
      高级间
      入住了1晚(2014年5月)

      Dont really like the hotel but still a good one”

      Clean room,easy access,affordable

      This hotel is very lack of good entertainment and good staff. Old hotel,needs to be rufurnished. Not a familly hotel, really suits you if you stay for business matter.

      点评日期: 2014年6月2日
      8.0
      棒棒哒
      wardi(来自印度尼西亚)
      商务差旅
      高级间
      入住了1晚(2017年5月)

      还不错”

      nice good 4 star hotel in serang city

      点评日期: 2017年11月27日
      9.6
      惊艳了
      Sultan(来自美国)
      商务差旅
      高级间
      入住了1晚(2017年4月)

      Nice Hotel close to the City Center”

      I really enjoyed the location of the hotel.

      点评日期: 2017年10月4日
      8.4
      棒棒哒
      Rachim(来自印度尼西亚)
      亲子家庭(婴幼儿)
      高级间
      入住了1晚(2017年9月)

      Good food but no tissue in my room ”

      Staffs are helpfull , good food, but no tissue in my room .

      点评日期: 2017年9月21日
      8.0
      棒棒哒
      Chin(来自台湾)
      二人结伴
      豪华间
      入住了1晚(2014年10月)

      Family traveling”

      Best service
      点评日期: 2015年2月28日
      1234
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