Very clean! loved the indoor and out door pools.After an eve of swimming a blanket/comfoter on both beds would have been nice! There was a top sheet a micro blanket and a duvet cover, so we were a little chilly. The restaurant at this hotel was great! Very good food! Very good portions! Hotel front desk was polite and knowledgeable.
Need action from AGODA immediately”
I submitted a customer service escalation on Tuesday, August 21st and have still yet to receive a reply. Here is my feedback. My recent stay at the RIT Inn and Conference Center was anything but satisfactory. The room had initial issues with the television not working and even after a request at the front desk for attention, was not addressed. I had to call again the next night and have a technician in my room late Thursday night. Additionally, the door lock on our door was not functional and had to be replaced on Friday. This caused our room keys to not work elsewhere in the building and led to me being unable to access the laundry area and then also being locked out in the outdoor area due to the key not working. The front desk employees had to let me in on multiple occasions* even after providing me new keys. Lastly, after being away from the hotel all day, our room was left unclean on Friday night. I would appreciate at least half of my stay being fully refunded due to these issu
The one lady at the front desk who I asked if I can check in earlier gave me attitude. (Both ladies at the front desk were rolling their eyes and looked at me with attitude.) Maybe they should not be at the front desk (that around 1:45-2pm). When I came back a few hours later, it was different evening staff members and they were super friendly.
The breakfast was worth a return visit. It was exceptional in both quality and quantity as was the service.