Efficient Check In, Efficient Check Out, Very helpful staff.
Second stay at the Sheraton was very good. The staff were excellent, and as usual, very prompt with any requests or services provided.
As special mention to the room service staff who were fantastic. I called for a bucket of ice, and as a joke, I requested a bunch of roses.
The roses arrived with the ice, and my fiancée was knocked out with the surprise.
A Good Stary”
Staff, Cleanliness, Comfort
Arrived late, but staff were really helpful. Helped me with cases and bags all the way to the check-in and to the room.
Check-in was fast and efficient.... very impressed.
The room was the normal sized standard hotel room, nothing special, but very clean.
Room service was prompt with any requests, and staff went out their way to help.
Special mention to the bar staff on the 5th floor....... very professional in every facet of their job.
Nice hotel and easy access to airport”
Nice, Clean, and Value for Money
Sheraton Deira hotel Dubai is a beautiful hotel with all the facilities. The room is clean, nice, and large. The staff are kind and helpful. It is very convenience to travel around and easy access to the airport especially if you catch early flight. The price is also reasonable. I would recommend this hotel if you come to Dubai.
The hotel is quite well connected to the public transportation link
Easy to get to the hotel. Transit bus is available from the airport if you don't want to use the taxi. There is also transit bus from the hotel to the shopping complex. Entertainment is the hotel key word. There are 3 pubs in the hotel. Food easy to find in the restaurants nearby.Iranian, western etc is easy find here.
Sheraton Brand ... not their best”
In Deira, central, can walk to the creek fairly easily, in the flight path of DXB which is brilliant for plane spotters
I deliberately chose this hotel because I am a big fan of the Sheraton brand: my initial reaction here was massive disappointment.
I arrived at the right time for checking in and they couldn't find my booking ... are you sure you came to the right Sheraton ... please go and wait in the cafe ... the receptionist dealt with THREE people as she dealt with me too.
Got to the room eventually and further disappointment: GREY towels that should have been white and not enough of them, ONE bar of soap and no other "extras" in the bathroom, only two sachets of coffee for 24 hours.
Even though I booked with Agoda, this is still not a cheap hotel but I didn't mind until all of this got to me.
However, over the five days that I was there the staff turned this experience round for me. The chambermen were very good at what they did and how they did it. Had lunch in the cafe one day and they couldn't do enough: then a waiter who had nothing to do with me came over and offered me a free cake ... then brought five!
The omelette chef at breakfast was excellent too!
So, not entirely Sheraton physically but in terms of their staff, they are good!
Lovely hotel and service with a smile”
everythong was close such as restaurants and shopping center and good reception
In fact, I was so happy there the room was so clean and good reception when I arrived and everything was close to the hotel such as shopping center , restaurants. Of course I will recommend all my friends to go and stay there . I would like to say thanks for Agoda Staff
The hotel accommodated my request for a twin room facing the airport by up grading me to a bigger room and putting in a bed. I could not fault the hotel staff and i have to say both pool attendants looked after us extremely well. Have no hesitation to return in the future.
Sheraton Deira Hotel Dubai”
Hotel is very old
Room need upgrading
Bathrooms are very small and need attention
There website makes the hotel look new but it's not
Hotel has the airport next to it and you here planes flying over every 5 min
Hotel has a club down stairs and from 11pm to 3 am you can here the music playing in your room
nice pool,kind customer manager
i booked a room with my hubby to celebrate my birthday. in that evening my friends visit us and after dinner we decided to take a swim, my friends bought their bathing suits in the nearest mall. the pool is very nice and it has separated jacuzzi with sauna and steamroom. all of us are in the pool already and the person in the health club appeoaches us and ask for our room number? and when he found out that my friends are outsiders, he is asking me to pay 100aed per person and really cost a lot. so i told him why he did not tell us before going to swim, he saw us going to the pool. then i went to reception and talked to the manager and allowed us to use the pool for free for only one hour. i usually check,in in other hotels they are not strict like this that they are about to ask to pay for the use of the pool. about the room it's small, the fridge with lock but it has bad smell, i called the housekeeping they cleaned already but it is still smelly.. there's no bathrobe,tooth brush, slippers. i left something and they called me to take it.
A good stay ”
Friendly staff, good breakfast comfortable room
This is hotel is clean and comfortable. The location in Deira is easy to find and centrally located. It is not near the Creek, however, so expect only city views. The amenities and Club room are very good.
perfect for a one night stopover”
clean, close to the airport and good value for money
Hotel was super clean, close to the airport and the staff was very attentive and friendly. I needed a place to crash for a night as I had another flight the next day. I did manage to get a good nights sleep and was rested before my next flight.
Location for this hotel will only work for ppl wanting to stay in Deira area or close to the airport.
Excellent hotel, the staff were excellent. ”
Staff, room, pool
Hotel absolutely excellent. Why did Agoda not forward my room request to the hotel? That was the only problem and the hotel had to sort it out, which they did very well. Take note Agoda and do the job properly or you'll get no more business from me.
Is this Sheraton? Seriously?”
Nice room, functional fitness centre and nice rooftop view
Overall, it wasn't the "Sheraton"experience we were expecting. But as they say, "you get what you have paid for". The check-in was slow, they couldn't find our reservation and the front desk seems disorganise. Finally when they called our names for check-in, they just quickly went through the typical check list and done -no apology for the delay, no service recovery or whatsoever. I feel that I didn't get any value for my money.
"Lovely hotel and great customer service"”
Spa and gym
I loved when I needed an adapter for my computer, a hotel employee allowed me to use his adapter. When, I checked out I graciously returned his computer adapter. Now that's real customer service as it's best!!!
"Lovely hotel and service with a smile"”
"Lovely hotel and service with a smile" Clean!!!
The hotel was fully occupied, so when I arrived at 11am there was no room. But they allowed me to use the gym facilities to freshen up before the meeting which I had to attend. Very helpful and thoughtful of them. There was some glitches in the payment (they didn't know that it was prepaid through Agoda) but it was rectified the next day. Make sure you mention that when you check in! Otherwise, it was convenient - away from other hotels (I wanted to be away from other people attending a conference) but still within easy walking distance. Food court in the connected CNN center made it easy to grab some food, too.
What a great place, treated like a king”
The roof top pool was amazing as was the swim up bar
Good location and low cost in hotel transfer in a taxi, The buffet breakfast is great with a wide range of foods available, The hotel has both smoking and non smoking rooms, go a non smoking room, I am a smoker, but I found it easy to go to the roof or the ground floor to have a smoke and the room always smelt clean.
There is a night club down at ground level with good tunes and a great bar.