Bonjour Miss Anne, Greetings from Sofitel Kuala Lumpur Damansara ! It was a delight to read your review about your stay in our hotel, we are truly happy to know that you enjoyed it. I would like to apologize for the late answer, but please be ensured that our Guest Experience team really value your feedback. We are looking forward to welcoming you back in 2020 in our hotel, and to see how well has grown your baby ! Stay safe and take care of yourself, Warmest regards, Pierre Lambertyn Guest Experience

Dear Apple, We very much appreciated your comments regarding your stay at Sofitel Kuala Lumpur Damansara. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, George Koumendakos General Manager

Dear Kee, We very much appreciate your comments regarding your stay at Sofitel Kuala Lumpur Damansara. We are glad to hear that you liked the food and beverage service served and also our staff friendliness. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are also glad that you enjoyed the wide variety of food at breakfast, so important you felt comfortable and we cared for on your stay, we are pleased to hear you thoroughly enjoyed the experience and thank you taking the time to share your comments with us. We thank you for choosing to stay with us once again and we look forward to welcoming you back in the near future for another enjoyable visit. Sincerely, George Koumendakos General Manager

Dear Viki, Thank you for choosing to stay with us and we really appreciate you taking the time to share your review of your experience at Sofitel Kuala Lumpur Damansara. We are delighted to hear you had an overall wonderful stay here and enjoyed the quality of our room, services provided by our staff, hotel facilities and the location. We are pleased to hear you enjoyed a comfortable stay and the hotels facilities made it a suitable choice for this trip. Viki, thank you once again for your review and we do look forward to an opportunity to welcome you back again in the near future. Sincerely, George Koumendakos General Manager

Dear Carine, We very much appreciate your comments regarding your stay at the Sofitel Kuala Lumpur Damansara. It is always a pleasure to receive positive feedback and I am glad that you generally enjoyed the breakfast served at Kwee Zeen. I will share your comments with our team and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are indeed located at a very strategic location and it is very convenient to travel around the city center. We appreciate your ratings, we look forward to having you return home and it would be a pleasure to assist with any future stay or dining arrangement. Sincerely, George Koumendakos General Manager

Dear Ng, We very much appreciate your comments regarding your stay at Sofitel Kuala Lumpur Damansara. We are glad to hear that you enjoyed the room and that you liked our friendly staffs. I will share your kind compliments with the team as I know your comments will motivate them all even further as we continuously aim to provide excellence in our hospitality. We are also glad to hear that you enjoyed the clean room, it has been truly wonderful having you stay with us and we look forward to welcoming you back in the near future for another great stay. Sincerely, George Koumendakos General Manager

Dear Or, We very much appreciate your comments regarding your stay at Sofitel Kuala Lumpur Damansara. It is always a pleasure to receive positive feedback and I am glad that you enjoyed the services, I will share your comments with our team and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are indeed located at a very strategic location and it is very convenient to travel around Damansara and the city center. We appreciate your ratings, and it is our hope that you will give us the opportunity to serve you better in the near future. Sincerely, George Koumendakos General Manager

Dear Wei, We very much appreciated your comments regarding your stay at Sofitel Kuala Lumpur Damansara. It is always a pleasure to receive positive feedback. I will share your comments with our team. We will definitely look into the points that you mentioned. Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, George Koumendakos General Manager

Dear Bibiana, Thank you for taking the time to share with us your enthusiastic review, we're thrilled to learn that your staycation with us was not only enjoyable but also memorable. Your comfort and care is our utmost priority hence it's always a delight to see that we have been able to deliver service that's above and beyond what's asked for from our guests. I will be sure to share your lovely comments about the team. We very much look forward to the pleasure of your company again soon. Sincerely, George Koumendakos General Manager

Dear Andrew, We are glad that you had a pleasant stay from the smooth check in and that you liked our friendly staffs. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We took note on the items you've mention and will look into immediate further improvement on the quality for the food variety, we have shared your feedback with our food and beverage department for more choices of food to be added into the buffet line. We appreciate your ratings, and it is our hope that you will give us the opportunity to serve you better in the near future. Sincerely, George Koumendakos General Manager

Dear Chun, Thank you for choosing to stay with Sofitel Kuala Lumpur Damansara your recent visit and we really appreciate you taking the time to write such a detailed review on our hotel, we really appreciate the attention to detail in your feedback. We are pleased to hear that you did generally enjoy a very good stay with us and satisfied with our quality of the room and furnishings, hotel ambience, general hotel facilities and levels of guest service. I have shared your feedback with the respective departments and I know this will assist and motivate us all even further as we continuously strive to provide continued excellence in our hospitality and service. I have taken note on your comment regarding the crowd during check in, I have shared your comments to our front office team and they will look into the detail to further improve it. Thank you again for your review and we look forward to welcoming you back in the near future. Sincerely, George Koumendakos General Manager

Bonjour Mr. Yan, Greetings from Sofitel Kuala Lumpur Damansara! Thank you very much for taking the time to write a review during your last trip in 2019. Please know that from your previous stay, we had taken in consideration all the details to be fixed in the room as you mentioned and we hope to have the pleasure of welcoming you back in 2020 for a third time. Warmest regards, Clemence Berthon Guest Experience

Dear the boonies, Warm greetings from Sofitel Kuala Lumpur Damansara! It was indeed a pleasure having you with us recently. From the ratings, I am pleased to read that you had a pleasant and a comfortable stay. We do hope that you enjoyed the stay here and are truly encouraged by your ratings and rest assured, we will continue to strive to provide our service excellence at all times. My appreciation once again for taking the time to provide us with your feedback and we look forward to welcoming you back. Sincerely, George Koumendakos General Manager

Dear Queennie, Thank you for choosing Sofitel Kuala Lumpur Damansara for your recent stay and we really appreciate you for taking the time to share your feedback with us and we are so pleased to read your positive comments. I am happy that you have mentioned the team and appreciate their levels of service ensuring you had a very comfortable stay enjoying our facilities and service. Your feedback will mean so much to all the team and motivate us further to ensure we always go that extra mile to ensure you feel well cared for whilst staying with us. It has been wonderful having you stay with us again and we look forward to the opportunity to welcome you back in the near future for another enjoyable stay. Sincerely, George Koumendakos General Manager

Dear Wee, Good day and warm greetings from Sofitel Kuala Lumpur Damansara! I noted that the experience you had did not meet your expectations and please allow us to express our sincerest apologies. We deeply apologize for the shortcoming you have experienced during your stay with us as it does not reflect the standard that we usually aim for. On a positive note, I really appreciate in hearing your comments and pleased to hear that you generally liked our easily accessible location and enjoyed other facilities from the hotel. We appreciate you taking the time to share your comments with us and we look forward to an opportunity to welcome you back to the Sofitel Kuala Lumpur Damansara once again in the near future and hope you have a much improved visit at that time. Sincerely, George Koumendakos General Manager

Bonjour xueke, Thank you for taking the time to share your experience with us. I am delighted to read that our ambassadors' Service from the Heart has make your stay a pleasant one. Once again, thank you for choosing us and looking forward welcoming you. Sincerely, Thomas Gassner General Manager

亲爱的贾， Bonjour，感谢您抽出宝贵时间评价我们最近的住宿情况。 我们都期待着再次欢迎您再次光临。 此致 Vincent Berry 客户体验 Sofitel Kuala Lumpur Damansara