双威酒店 (Sunway Hotel)
双威酒店 (Sunway Hotel)
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高级房(特大床或双床) 双威酒店 (Sunway Hotel)
高级房(特大床或双床)
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大厅 双威酒店 (Sunway Hotel)
大厅
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位置
7.5
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双威酒店 (Sunway Hotel)

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来自 335 份点评查看住客意见
7.9
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7.8
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客房品质及舒适度
家庭连通房 (Family Connecting Room)
家庭连通房 (Family Connecting Room)
...
  • 52 m²
  • 2间卧室
  • 1张特大床
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Club Twin Room City View with Club Access
Club Twin Room City View with Club Access
...
  • 25 m²
  • 行政休息室/行政酒廊
  • 2张单人床
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俱乐部房(特大床)-可使用休息室 (Club King Room - Lounge Access Included)
俱乐部房(特大床)-可使用休息室 (Club King Room - Lounge Access Included)
...
  • 景观: 城景
  • 25 m²
  • 1张特大床
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豪华客房(双人床或双床) (Double Or Twin Deluxe)
豪华客房(双人床或双床) (Double Or Twin Deluxe)
...
  • 34 m²
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Premier Twin Room with View
Premier Twin Room with View
...
  • 景观: 城景
  • 33 m²
  • 2张单人床 或者 1张特大床
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俱乐部房(双床)-可使用休息室 (Club Twin Room - Lounge Access Included)
俱乐部房(双床)-可使用休息室 (Club Twin Room - Lounge Access Included)
...
  • 景观: 城景
  • 25 m²
  • 2张单人床
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俱乐部特大床房 (Club King Room)
俱乐部特大床房 (Club King Room)
...
  • 25 m²
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高级房(特大床或双床) (Superior King or Twin)
高级房(特大床或双床) (Superior King or Twin)
...
  • 23 m²
  • 禁烟房
  • 2张单人床 或者 1张双人床
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城景豪华房 (Deluxe City View Room)
城景豪华房 (Deluxe City View Room)
...
  • 景观: 城景
  • 23 m²
  • 1张特大床 或者 2张单人床
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Premier Twin Hollywood City View with Club Access
Premier Twin Hollywood City View with Club Access
...
  • 33 m²
  • 行政休息室/行政酒廊
  • 1张特大床 或者 2张单人床
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简介

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位置及周边

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酒店住宿设施

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真实住客点评

Agoda用户点评(335份)Booking.com用户点评(97份)
环境和清洁度8.1
设施7.9
位置7.5
客房舒适度7.8
服务8.2
性价比8.0
真实的住客点评来自 Agoda
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房间类型
俱乐部房(特大床)-可使用休息室
Premier Twin Room with View
高级房(特大床或双床)
城景豪华房
172份真实住客点评
12345
10.0
神享受
xiaogang(来自越南)
商务人士
高级房(特大床或双床)
入住了1晚(2018年5月)
神享受”
干净整洁,但是房间有点小,早餐种类比较多!
点评日期: 2018年6月1日
Dear xiaogang, Greetings from Sunway Hotel Hanoi. We thank you very much for your great review and I am so glad you had a very relaxing and enjoyable stay with us. Look forward to welcoming you back to Sunway Hotel Hanoi in the near future. With warm regards, The Sunway Hotel Hanoi Management Team.
回复日期:2018年6月4日
双威酒店
8.4
超级赞
B.G.(来自中国)
商务人士
高级房(特大床或双床)
入住了1晚(2018年4月)
不错的酒店”
位置,卫生,价格,整体都不错的酒店
点评日期: 2018年4月22日
Dear B.G, We are grateful to read that you had an overall enjoyable stay at Sunway Hotel Hanoi. It is always encouraging for us to learn that you are satisfied with our location, the room and the atmosphere as it is what we strive for every day. We thank you very much for your recomendation and look forward to the pleasure of welcoming you back again soon. Kind regards, The Sunway Hotel Hanoi Management Team
回复日期:2018年4月26日
双威酒店
7.2
棒棒哒
li
商务人士
入住了2晚(2017年12月)
房间太小太小,不值这个价格,但是服务特别好”
房间太小
点评日期: 2017年12月15日
Dear li, Greetings from Sunway Hotel Hanoi! Thank you for staying with us on your recent visit to Hanoi and taking the time to share your experience at our hotel. While we are pleased with your kind regards toward the good services, it is regrettable that the overall hotel room may have negatively affected your stay.Please allow me to apologize for any inconvenience this may have caused you.Please rest assured that your comments have been communicated to our Hotel Management Team to have better arrangement as all of our hotel rooms from 24 sqm to 34 sqm that follows the international standard for four-star hotel and we always strive to provide a wonderful stay. Once again, thank you for sharing your feedback. I truly hope that we will have a chance to make it up to you and provide you with a better stay in the future. Best Regards, The Sunway Hotel Hanoi Management Team.
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双威酒店
7.2
棒棒哒
JUNRONG(来自中国)
商务人士
入住了1晚(2017年9月)
还行吧”
价格很美丽。但是清洁有待提高,其余都很好。我住的房间有一点霉味,没有窗户不是很好。早餐很好
点评日期: 2017年11月19日
Dear JUNRONG, We would like to extend our gratitude for giving your time to share your experience in Sunway Hotel Hanoi. All your kind comments are certainly flattering and we are extremely happy that you appreciate our services.On the other hand, we truly regret to learn that our cleanliness did not meet your expectation. Let me express my sincerest apologize for any inconvenience caused.Please rest assured that your comments have been communicated to our Executive Housekeeper to look further and take action immediately. Thank you for sharing your feedback. My team and I hope to warmly welcome you back to the hotel for a more satisfactory stay. Kind regards, The Sunway Hotel Hanoi Management Team.
回复日期:2017年11月20日
双威酒店
8.8
超级赞
lulin(来自中国)
单人
入住了4晚(2017年8月)
非常好”
早餐很好吃,性价比极高,去越南选这家酒店一定不会错
点评日期: 2017年9月18日
Dear lulin, Thank you very much indeed for taking the time to review your stay with us at Sunway Hotel Hanoi. We always endeavour our best to make sure our guests have the best experience while staying with us and it is a great reward to read that our service delighted you. I have already shared your kind comments with our Ambassadors and they were also thrilled and touched by your warm words. We hope to have the pleasure of seeing you again soon for your next stay. Kind regards The Sunway Hotel Hanoi Management Team
回复日期:2017年9月20日
双威酒店
9.2
神享受
longwei(来自中国)
商务人士
入住了3晚(2017年6月)
挺好的”
挺好的,位置也不错
点评日期: 2017年6月30日
Dear Longwei, We are grateful to read that you had an overall enjoyable stay in our hotel. It is always encouraging for us to learn that you are satisfied with our breakfast, the room and the atmosphere as it is what we strive for every day. We thank you very much for your recommendation and look forward to the pleasure of welcoming you back again soon. Kind regards, The Sunway Hotel Hanoi Management Team.
回复日期:2017年7月3日
双威酒店
5.2
Cameron(来自越南)
单人
高级房(特大床或双床)
入住了2晚(2018年9月)
Unprofessional billing problems”
There seems to be a big problem with billing at this hotel. It seems dodgy. Having paid upfront for the room, I then had to pay a 2 million đồng deposit to use the minibar. After 2 ok nights, I booked a third. Staff said I could pay for the third night when checking out and extended my stay in the same old room. When I got back to the room on the third night, I found myself locked out. The staff told me I had to pay ANOTHER 2 million đồng deposit. (I refused to do so.) One hour before checking out the next morning, I asked staff to prepare my bill. I paid it fairly easily, then ran for my taxi to the airport. Then the staff from the hotel rushed out and told me I needed to pay extra for the room (the price on the bill was not the full price). By this stage I was livid and worried about missing my plane. I grudgingly went and paid the extra. But I have to say it was a shitty experience. A 4 star hotel that can't prepare a proper bill and keeps hitting you up for dodgy extra fees. WTH?
点评日期: 2018年9月13日
Dear Cameron, First and foremost, our sincere apologies for the bad experiences you encountered during your checking out. The 2 million Dong deposit is our standard collection procedure for your signing facilities for minibars, restaurant and any other miscellaneous charges. There is also an option of using your credit card for verification of the said amount for the deposit. The other point about the extra charges for the room, please allow me till early next week to revert to you accordingly. In the meantime, please do accord us your contact for me to follow up. Thanks and regards, Justin Chew General Manager
回复日期:2018年9月14日
双威酒店
8.0
超级赞
HUP(来自台湾)
商务人士
俱乐部房(特大床)-可使用休息室
入住了1晚(2018年8月)
Late check out”
Late check out provide convenient for businesd traveler
点评日期: 2018年9月4日
Dear HUP, We thank you so much for having chosen Sunway Hotel Hanoi for your stay recently We are glad you enjoyed your stay with us and the hotel facilities and services were up to your expectation, especially the late check out service. HUP, we are all looking forwards to welcoming you back to Sunway Hotel Hanoi soonest. With warm regards, Sunway Hotel Hanoi Management Team.
回复日期:2018年9月4日
双威酒店
9.6
神享受
CHI(来自越南)
商务人士
高级房(特大床或双床)
入住了2晚(2018年8月)
Good hotel for biz trip”
The staffs are friendly and good in servives.
点评日期: 2018年8月11日
Dear CHI, On behalf of Sunway Hotel Hanoi team, we thank you very much for your great review about our hotel. We are so happy you enjoyed your stay with us so much and look forwards to having you back for another great stay experience with us in the near future With warm regards, Sunway Hotel Hanoi Management Team
回复日期:2018年8月13日
双威酒店
8.8
超级赞
Dung(来自越南)
商务人士
高级房(特大床或双床)
入住了1晚(2018年7月)
Value for money ”
It’s nice hotel, we will come back
点评日期: 2018年8月1日
Dear Dung, Thank you for your great review on your recent stay at Sunway Hotel Hanoi How wonderful hearing that you enjoyed your stay with us so much. We are looking forwards to welcoming you back here soonest. With warm regards, Sunway Hotel Hanoi Management Team
回复日期:2018年8月2日
双威酒店
9.6
神享受
ellen(来自印度尼西亚)
商务人士
高级房(特大床或双床)
入住了1晚(2018年7月)
Super comfortable room”
I really like the room, especially the bed! Super cozy! The hotel is very clean, and the staffs are very friendly.
点评日期: 2018年7月29日
Dear ellen, Thank you very much for having chosen Sunway Hotel Hanoi for your recent visit to Hanoi; and sharing your lovely feedback with us on Agoda. We are glad to know that you had a pleasant stay and enjoyed the hotel's facilities and friendly staffs.. We always strive to deliver the best, most memorable experience to all valued guests like yourself; and what you have shared truly inspires us to continue to do our best. Your kind words have been shared with everyone. ellen,thank you very much once again for letting us know your feedback and we look forward to welcoming you back to Sunway Hotel Hanoi in the not so distant future. With kind regards, Sunway Hotel Hanoi Management Team
回复日期:2018年7月31日
双威酒店
10.0
神享受
PHAM(来自越南)
商务人士
城景豪华房
入住了3晚(2018年6月)
Hanoi - Business Stay”
I had a comfortable stay at the Hotel. They provide quality Halal food. The Hotel is near the old Quarters which is good for fellow shoppers. The room was comfortable The Hotel staff were pleasant and helpful and informative. Very easy to get Taxi from the Hotel.
点评日期: 2018年6月26日
Dear PHAM, Wow, thank you so much for your great review on your recent stay at Sunway Hotel Hanoi We appreciate your sharing your enjoyments of our service especially the service from one of our associates. We trust you as well had a memorable Hanoi explore during your stay with us. PHAM,we look forwards to having you back to Hanoi for another memorable stay with Sunway Hotel Hanoi.. Kind regards, Sunway Hotel Hanoi Management Team
回复日期:2018年6月27日
双威酒店
10.0
神享受
PHAM(来自越南)
商务人士
入住了1晚(2018年6月)
Extremely positive experience”
Great! We have been especially impressed with front desk staff Summer & Cindy. Great leadership potential.
点评日期: 2018年6月26日
Dear PHAM, We appreciate you spent time sharing with us about your stay experience at Sunway Hotel Hanoi. It is very pleased to hear that our associates had left you an unforgettable memories during your stay and that added up to your satisfactions of our hotel facilities and services We are looking forwards to having you back for another great moment with Sunway Hotel Hanoi Thank you so much and regards, Sunway Hotel Hanoi Management Team.
回复日期:2018年6月27日
双威酒店
8.8
超级赞
FERNANDO(来自越南)
单人
高级房(特大床或双床)
入住了2晚(2018年5月)
Value for money ”
Sunway is the best four star hotel I stayed in Hanoi . I stay here every week. Good thing here is they maintain same standard and very good house keeping . Ambience in all areas are simply outstanding .
点评日期: 2018年5月25日
Dear FERNANDO, Thank you very much for you loyalty and especially this great review about Sunway Hotel Hanoi. We are very happy that our services, room and facilities are up to your expectations and trust you had a memorable stay with us as usual. We thank you very much for your ongoing supports and look forward to the pleasure of welcoming you back again soonest. Kind regards, The Sunway Hotel Hanoi Management Team.
回复日期:2018年5月29日
双威酒店
8.8
超级赞
FERNANDO(来自越南)
单人
高级房(特大床或双床)
入住了1晚(2018年5月)
Value for money ”
Very good hotel with reasonable pricing . Club lounge is fantastic
点评日期: 2018年5月22日
Dear FERNANDO, It is gratifying to receive the wonderful feedback on your pleasant experience at Sunway Hotel Hanoi and we look forward to welcoming you again soonest. Kind regards, The Sunway Hotel Hanoi Management Team.
回复日期:2018年5月23日
双威酒店
4.8
Su(来自马来西亚)
团队
入住了1晚(2018年4月)
My friends and I sensed that there was spirit/ghost in the rooms at level 10. We couldn't sleep whole night.
点评日期: 2018年4月17日
Dear Su, Thank you for your feedback after staying at Sunway Hotel Hanoi. We are very sorry that your experience had caused you anxiety and created a perception that your room has a ghost. Please be assured that many guests have stayed in that room and no such feedback was received. Once again, we are very sorry for this inconvenient experience and we hope you will give another chance for atonement. Lastly, we hope this will not preclude your future support for Sunway Hotel Hanoi. Kind regards, The Sunway Hotel Hanoi Management Team.
回复日期:2018年4月26日
双威酒店
8.4
超级赞
Tam(来自澳大利亚)
亲子家庭(少儿)
城景豪华房
入住了3晚(2018年4月)
Good experience ”
Great breakfast & professional front-desk
点评日期: 2018年4月16日
Dear Tam, We are grateful to read that you had an overall enjoyable every stay in our hotel. It is always encouraging for us to learn that our guests are satisfied with our breakfast and our staffs as it is what we strive for every day. We thank you very much for your ongoing supports and we look forward to the pleasure of welcoming you back again soon. Kind regards, The Sunway Hotel Hanoi Management Team.
回复日期:2018年4月17日
双威酒店
8.8
超级赞
yongkian(来自马来西亚)
商务人士
入住了1晚(2017年12月)
Good Location”
Breakfast is good. Location is Good
点评日期: 2018年1月15日
Dear yongkian, Thank you for great comment for Sunway Hotel Hanoi. It is a pleasure to have you staying with us. We highly appreciate your nice feedback and we hope to see you again! Kind regards, The Sunway Hotel Hanoi Management Team.
回复日期:2018年1月16日
双威酒店
7.6
棒棒哒
LEONG(来自马来西亚)
夫妇/情侣
入住了4晚(2017年12月)
Great Hotel and kind staff”
Stayed at the Hotel for 4 nights during our last visit to Hanoi. Staff very supportive and friendly. We have no problems visiting the Hanoi Central Old Quarters. Would highly recommend for future stay.
点评日期: 2018年1月3日
Dear LEONG, Thank you for sharing your experience after your recent stay at Sunway Hotel Hanoi. We are grateful to read that you had an overall enjoyable stay in our hotel. Your compliment on our staff service is highly appreciated. We thank you very much for your recomendation and look forward to the pleasure of welcoming you back again soon. Kind regards, The Sunway Hotel Hanoi Management Team.
回复日期:2018年1月4日
双威酒店
7.2
棒棒哒
sanghun(来自韩国)
单人
城景豪华房
入住了1晚(2017年11月)
good”
have breakfast very good
点评日期: 2017年12月26日
Dear sanghun, Thank you for taking the time to tell us about your experience at the Sunway Hotel Hanoi. It was a pleasure to have you stay with us. If at any time you have a suggestion or there is anything we can do to make your next visit more memorable , please let us know. Once again we thank you for your collaboration and we hope to see you again soon With warm regards, The Sunway Hotel Hanoi Management Team..
回复日期:2018年1月5日
双威酒店
12345
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