As of April 16, 2017: Please note, the swimming pool is undergoing maintenance and is unavailable until further notice.
You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.
Guests under the age of 21 are only allowed to check-in with a parent or official guardian.
Please note, the credit card used during booking must be present at check-in. Otherwise the guest must contact the hotel directly in order to complete a credit card authorization form.
Please note that a security deposit of CAD 200 will be requested upon check-in and will be taken on the guest's credit card. The amount will be refunded upon check-out pending possible damages.
The room was booked well in advance and Agoda sent a confirmation that it would be a Non-Smoking room with twin beds. Upon arriving we were informed and shown the booking through another source, (booking.com I believe) that I had requested a smoking room with a queen. My wife had just gone through eye surgery in the morning and we were stuck for a room in busy Toronto. As a result we had to take the stinking room.
I am not please with this shoddy service from Agoda and will certainly look for other providers in the future.
I cannot fairly rate the hotel at this time other than to say the check-in people were very understanding but were not at fault for this horrible stay. Even now my travel bags reek of smoke!