金兰斯旺多酒店及度假村 (Swandor Cam Ranh Hotels & Resorts)
金兰斯旺多酒店及度假村 (Swandor Cam Ranh Hotels & Resorts)
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棒棒哒
位置
7.6
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金兰斯旺多酒店及度假村 (Swandor Cam Ranh Hotels & Resorts)

位置不错
超级赞
来自 98 份点评查看住客意见
8.1
/
10
超干净的
8.6
84% 的住客会向亲朋好友推荐
性价比8.3
距市中心30 KM
位置评分7.6
最近机场卡姆拉恩国际机场 (CXR)
距机场4.4公里
  • 私人海滩

  • 每日客房清洁服务

  • 货币兑换

  • 桑拿

房型选择
这家住宿好抢手!最近预订: 10小时前
海景豪华客房-带阳台 (Deluxe Sea View Balcony Room)
海景豪华客房-带阳台 (Deluxe Sea View Balcony Room)
...
  • 客房面积:35 m²
  • 景观: 海景(Ocean)
  • 1张双人床 或者 2张单人床
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海景双人房 (Double Room with Sea View)
海景双人房 (Double Room with Sea View)
...
  • 客房面积:35 m²
  • 阳台/露台
  • 1张双人床
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海滨豪华房 (Deluxe Beach Front)
海滨豪华房 (Deluxe Beach Front)
...
  • 客房面积:40 m²
  • 景观: 海景(Ocean)
  • 1张小型双人床 或者 2张单人床
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海景豪华房 (Deluxe Sea View)
海景豪华房 (Deluxe Sea View)
...
  • 客房面积:40 m²
  • 景观: 海景(Ocean)
  • 1张双人床 或者 2张单人床
输入日期查看房价
海景双人房 (Double Room with Sea View)
海景双人房 (Double Room with Sea View)
...
  • 客房面积:30 m²
  • 淋浴
  • 1张双人床
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关于金兰斯旺多酒店及度假村

关于金兰斯旺多酒店及度假村

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真实住客点评

Agoda用户点评(98份)Booking.com用户点评(70份)
8.1
/
10
环境和清洁度8.6
设施8.4
位置7.6
服务7.8
性价比8.3
真实的住客点评来自 Agoda
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全部点评 (98)
所有房型
61份真实住客点评
1234
4.4
JINYOUNG(来自韩国)
二人结伴
海景豪华客房-带阳台
入住了2晚(2018年10月)
It's definitely a hotel for the Russians! !”
The view was great! Other than that , I was disappointed . When i asked her to check out late , she was too unkind. She was the worst. I don't want to come back swandor . It seems that employees need service education. The employee's name was NGUYEN THIMY THUONG.
点评日期: 2018年10月16日
Dear Jinyoung, thank you for choosing Swandor Hotels & Resorts and for sharing your review with us! We highly appreciate your opinion and your feedbacks help us to improve service quality. We would like to inform you, that all our guest`s comments, wishes and remarks are analysed by hotel management for revealing and resolving the deficiencies.    We are very sorry if you felt any inconvenieces due to receptionist`s behaviour or unkind answer, please let us note that probably misunderstanding took place. Late Check Out service is a paid service in our hotel and depends on room availability. Please accept our sincere apologizes and we do hope to see you again! The main goal of Swandor Family is to improve the quality of service and to achieve it`s excellence. We are looking forward to welcome you back in Swandor Hotels & Resorts! Best Regards, Guest Relation Team of Swandor Hotel & Resort - Cam Ranh.
回复日期:2018年11月26日
金兰斯旺多酒店及度假村
8.8
超级赞
Diem(来自越南)
亲子家庭(婴幼儿)
海景豪华客房-带阳台
入住了1晚(2018年9月)
you can enjoy breakfirst, lunch, dinner and soft drink in resort. No need to go outside. ”
Maybe I will come back.
点评日期: 2018年9月29日
Good afternoon, dear Diem! Thank you for choosing Swandor Hotels & Resorts and for taking time to rate our service! We highly appreciate your opinion and your feedbacks help us to improve service quality. We are happy to know that you remained satisfied with your stay at our hotel! Thank you for marking food and drinks quality in our restaurants and bars. The main goal of Swandor Family is to improve the quality of service and to achieve it`s excellence. We are looking forward to welcome you back in Swandor Hotels & Resorts! Best Regards, Guest Relation Team of Swandor Hotel & Resort - Cam Ranh
回复日期:2018年10月6日
金兰斯旺多酒店及度假村
2.0
Erin(来自加拿大)
好友组队
海景豪华客房-带阳台
入住了1晚(2018年6月)
HORRIBLE EXPERIENCE AND DIRTY ”
My sister and I had the worst experience in this hotel since we have been travelling in vietnam. Firstly, we are on somewhat of a budget as we are backpacking for a couple of months... we unfortunately missed our flight from Nha Trang this afternoon which is why we had to book last minute at this resort. The moment that we walked into this hotel we were stared at as if we were aliens and treated with disrespect. It was not until Dema (Demetry) came to see us that we felt somewhat relief. He tried his best to make us feel comfortable by providing us with great costumer service. However, Ms. Vee came to see us not too long after (she seemed to be in charge at the moment) and was very rude. She made us wait 45 minutes until we were able to bring our bags and refresh in our very expensive room (120$ Canadian for the night). Not only do I work in customer service, but we have been travelling in Vietnam for over 2 weeks now and we have stayed in much cheaper accommodations in which we have receive extremely better service as well as quality of room stay. Once we finally got to our room after waiting until Ms. Vee found our booking confirmation, I showered quickly and we went down to have dinner. Upon returning to our room and getting ready for bed, I opened the covers only to find a bloody stain on my sheets and the AC did not work well. We told the management that was there at the time and they came to change the bedding, however, we were not impressed... we asked to change rooms because we did not feel that we were getting the value worth of our room. They were not empathetic, possibly because they were different staff from earlier this afternoon (even though that should not make a difference). This was by far our worst experience in Vietnam especially because of our treatment combined with how expensive or stay for 1 evening costed us. We have had MUCH better service for half the price. I DO NOT recommend this hotel to anyone.
点评日期: 2018年6月13日
Dear Erin, thank you for choosing Swandor Hotels & Resorts and for sharing your review with us! We are very glad that you remained satisfied by the work of guest relation officer Dmitrii and praised his professionalism. At the same time we are very sorry to read that you had troubles during the check in and had to wait for getting your room keys due to some technical reasons. We are disappointed  that the quality of service did not meet your requirements. We would like to make our deepest apologies if you might feel yourself being treated unrespectful. With regard to your concern about bloody stain on bed sheet this is the first incident that took place and we promise to assume measures and better cleaning control for your comfort as well as for comfort stay of all our guests. We sincerely apologize for any inconvenience caused by any technical issues in your room we hope that room you changed met your expectations eventually. Best Regards, GR Team of Swandor Hotel & Resorts!
回复日期:2018年6月13日
金兰斯旺多酒店及度假村
10.0
神享受
Henrique(来自新加坡)
亲子家庭(婴幼儿)
海景豪华客房-带阳台
入住了5晚(2018年6月)
Excelent stay for adults and kids”
This hotel was a good surprise for our holiday trip. Surprise not because we didn't expect it to be good, but because we couldn't imagine it was THAT good! Room is great, clean, good bed, nice bathroom, balcony with great ocean view. Complete buffet for all meals in the all inclusive package, good and tasty food, nice drinks for both kids and adults. Free ice cream all day long! Convenient short walking distances from room to swimming pool, to beach. We really had a good time there. The great plus was the kids playground building, my 4 years old son loved it, didn't want to leave the place for anything else! The only bad thing for us, particularly, was that the kids playground activities (and most other adult activities in the hotel) were in Russian language, so we could understand and interact with others. Even so, my son had lots of fun, as we also did.
点评日期: 2018年6月7日
Dear Henrique, Thank you for choosing Swandor Hotels & Resorts and for sharing your review with us! We are so happy to read your kind words regarding tasty food and nice drinks. We are grateful for mentioning our kid`s club and glad to know you enjoyed your time with us! Your review is a great motivation for our team, as the main goal of Swandor Family is to improve the quality of service and to achieve it`s excellence. We are looking forward to welcome you back in Swandor Hotels & Resorts! Best Regards, Guest Relation Team of Swandor Hotel & Resort Cam Ranh.
回复日期:2018年6月8日
金兰斯旺多酒店及度假村
10.0
神享受
Thanh(来自越南)
好友组队
海景豪华客房-带阳台
入住了2晚(2018年5月)
Tuyệt vời”
Tuyệt vời
点评日期: 2018年5月28日
Thank you for choosing Swandor Hotels & Resorts and for sharing your review with us! We highly appreciate your opinion and your feedbacks help us to improve service quality. We are looking forward to welcome you back in Swandor Hotels & Resorts! Best Regards, Guest Relation Team of Swandor Hotel & Resort Cam Ranh.
回复日期:2018年6月4日
金兰斯旺多酒店及度假村
8.8
超级赞
cam(来自越南)
亲子家庭(婴幼儿)
海景豪华客房-带阳台
入住了1晚(2018年4月)
Nice resort with beautiful beach”
Nice place to relax Beautiful beach Will stay at this resort again
点评日期: 2018年5月2日
Good morning, dear guest! Thank you for choosing Swandor Hotels & Resorts and for sharing your review with us! We highly appreciate your opinion and your feedbacks help us to improve service quality. We would like to inform you, that all our guest`s comments, wishes and remarks are analysed by hotel management for revealing and resolving the deficiencies. We are very glad to hear that you mentioned relaxing atmosphere in our resort and enjoyed it. As well, thank you, that You didn’t forget to tell about our beach. The main goal of Swandor Family is to improve the quality of service and to achieve it`s excellence. We are looking forward to welcome you back in Swandor Hotels & Resorts! Best Regards, Guest Relation Team of Swandor Hotel & Resort - Cam Ranh.
回复日期:2018年5月7日
金兰斯旺多酒店及度假村
9.2
神享受
Anita(来自英国)
亲子家庭(婴幼儿)
海景豪华客房-带阳台
入住了5晚(2018年4月)
A fantastic location, and fantastic hotel. ”
Our daughter loved the kids club and the staff at the club were great. Very few staff spoke English....
点评日期: 2018年4月30日
Good morning, dear guest! Thank you for choosing Swandor Hotels & Resorts and for sharing your review with us! We highly appreciate your opinion and your feedbacks help us to improve service quality. We would like to inform you, that all our guest`s comments, wishes and remarks are analysed by hotel management for revealing and resolving the deficiencies. We are sincerely glad that you were satisfied by our kids club and its staff. Let us note, that in case of any misunderstanding with our Vietnamese staff, You may contact our english-speaking guest relation team at the reception or by dialing 5555 any time. The main goal of Swandor Family is to improve the quality of service and to achieve it`s excellence. We are looking forward to welcome you back in Swandor Hotels & Resorts!
回复日期:2018年5月7日
金兰斯旺多酒店及度假村
9.6
神享受
cam(来自越南)
亲子家庭(婴幼儿)
海景豪华客房-带阳台
入住了1晚(2018年4月)
Nice resort with beautiful beach”
It’s very nice resort although it’s still under construction in front area. Beach are very beautiful with blue and clean water. Will choose this resort for next time stay.
点评日期: 2018年4月28日
Dear Guest, Thank you for choosing Swandor Hotels & Resorts and for your feedback! Our primary goal is to provide excellent service to our dear guests. We are glad to know that you remained satisfied with our hotel. Would like to inform you that there are some constructions as the territory is ennobling and works will be finished in coming period. We are also happy that you didn’t forget to mention our beautiful beach and clean sea. You are always welcome in our hotel! Sincerely yours, Guest Relation Department Swandor Hotels & Resorts - Cam Ranh.
回复日期:2018年5月16日
金兰斯旺多酒店及度假村
10.0
神享受
Thanh(来自越南)
二人结伴
海景豪华客房-带阳台
入住了2晚(2018年3月)
神享受”
taxi driver (sun taxi, suggested by receptionist) from hotel to airport didn’t turn on the metter, and over charged me VND 80,000 rather than VND 60,000 as usual The hotel should check taxi service
点评日期: 2018年3月26日
Thank you for choosing Swandor Hotels & Resorts and for your feedback! Your comment will be forwarded to the hotel management in order to provide the best service for our dear guests. You are always welcome in our hotel!
回复日期:2018年3月28日
金兰斯旺多酒店及度假村
6.4
不错哦
man(来自英国)
二人结伴
海滨豪华房
入住了1晚(2018年3月)
Acceptable”
95% guest are Russian. All menus are in Vietnamese or Russian no English at all. Went to the local tour desk and asked for the local tour but the guy said “for Russian only” is a bit rude to turn down a guest. All the entertainment such as music all in Russian. 15mins taxi from airport but 45mins away from the city. Most of the staff can not speak English except the front desk supervisor. She was very nice and helpful. The main power of the building went off few times during the day and night ( every half an hour). Can heard the power go on and off. Will not recommend
点评日期: 2018年3月16日
Thank you for choosing Swandor Hotels & Resorts and for your feedback! Our primary goal is to provide an excellent service to our dear guests and we are very upset to know that you remained unsatisfied with your stay at our hotel. We would like to inform you that our Beverages and Room service menus are presented in English, Russian and Vietnamese variants. We would like to inform you as well that local Pegas agents aren’t the staff of the hotel. We would like to keep your attention that entertainment activities, in particular the evening show program is duplicated in English and Russian languages as well. We are happy that you noted professionalism and hospitality of our Front Desk supervisor and we are sorry that the level of the English language of our staff seemed insufficient to you but we would like to assure you that our staff has regular trainings and English classes in order to improve the service quality. You are always welcome in our hotel!
回复日期:2018年3月28日
金兰斯旺多酒店及度假村
8.0
超级赞
Kim-Ninh(来自越南)
亲子家庭(婴幼儿)
海景豪华客房-带阳台
入住了1晚(2018年2月)
Value your money”
Resort is very nice. Pricing is ok. It is better to train staff well with a smile 😊 and serve food and drink at all swimming pool. It is inclusive resort 5 star but it isn’t 5star. They should improve the food at the buffet restaurant better and change different kinds of food daily and increase price little higher so travelers can stay long than two days. I am getting bored of food the third day that I stayed there. Also they should have more staff speaking as well as Russian unless they only target at Russian clients. By the way, they make good drink at the bar.
点评日期: 2018年3月4日
Thank you for choosing Swandor Hotels & Resorts and for your feedback! Our primary goal is to provide an excellent service to our dear guests and we are happy to know that you remained satisfied with your stay at our hotel. We are very sorry that hospitality of our staff seemed insufficient as well as food variety at our main restaurant, but we kindly ask you to pay attention that the buffet of our main restaurant include great variety of meat products (pork, beef, lamb, crocodile, snake, chicken), different kind of salads, fresh vegetables and seasonal fruits, cakes and biscuits and many more. There are a lot of dishes of European and Vietnamese cuisines are presented in the menu of our restaurant. We would like to assure you as well that our staff has regular trainings in order to improve the service quality. All your comments and suggestions will be forwarded to the hotel management in order to provide the best service for our dear guests. You are always welcome in our hotel!
回复日期:2018年3月10日
金兰斯旺多酒店及度假村
8.4
超级赞
Lan(来自越南)
独行侠
海景豪华客房-带阳台
入住了2晚(2018年2月)
Great choice, ”
Great choice. Nice place, nice beach, great view, friendly staff, caring policy. (Birthday wine...) Only thing to fix: food! Not fresh, not many kinds. Thanks. Will come back again.
点评日期: 2018年3月2日
Thank you for choosing Swandor Hotels & Resorts and for your feedback! Our primary goal is to provide excellent service to our dear guests and we are happy to hear that you remained satisfied by our services and staff hospitality. We are definitely pleased that you noted our beach area and great sea view from your room. We are truly happy as well that you marked our caring policy and provided birthday compliment. We would like to assure you that all your comments and suggestions will be forwarded to the hotel management in order to provide the best service for our dear guests. You are always welcome in our hotel! Sincerely yours, Guest Relation Department Swandor Hotels & Resorts - Cam Ranh.
回复日期:2018年3月10日
金兰斯旺多酒店及度假村
8.4
超级赞
chau(来自越南)
二人结伴
海景豪华客房-带阳台
入住了1晚(2018年2月)
超级赞”
every thing was good except toilet smell, swandor resort should resolve this problem soon, the smell was not good so much
点评日期: 2018年2月28日
Thank you for choosing Swandor Hotels & Resorts and for your feedback! Our primary goal is to provide excellent service to our dear guests. We are very happy to hear that you remained satisfied by our services but at the same time we are upset and sorry that toilet smell was the reason that prevented your great vacation at our hotel. We would like to inform you that the issue you’ve mentioned will be forwarded directly to the hotel management in order to provide the better service for our dear guests. You are always welcome in our hotel! Sincerely yours, Guest Relation Department Swandor Hotels & Resorts - Cam Ranh.
回复日期:2018年3月10日
金兰斯旺多酒店及度假村
10.0
神享受
Martin(来自新西兰)
二人结伴
海景豪华客房-带阳台
入住了2晚(2018年2月)
Beautiful and resort and nicely run”
Well managed resort with lovely food, beautiful white sand beach and swimming pools. Great entertainment provided in evenings. Only negative for us was the room had an adjoining door which was not very sound prof or cigarette smoke proof.
点评日期: 2018年2月25日
Thank you for choosing Swandor Hotels & Resorts and for your feedback! Our primary goal is to provide excellent service to our dear guests. We are extremely glad to know that you remained satisfied by our services and marked food quality of our restaurant. We are also happy that you didn’t forget to mention our great beach and pools areas and noted interesting entertainment program. We are deeply sorry that an adjoining door with its noise and smell insulation caused some inconveniences during your staying but we would like to assure you that we took the issue you’ve mentioned into account and will do our best to prevent the following problem in the future. All your comments and suggestions will be forwarded directly to the hotel management in order to provide the better service for our dear guests. You are always welcome in our hotel! Sincerely yours, Guest Relation Department Swandor Hotels & Resorts - Cam Ranh.
回复日期:2018年3月10日
金兰斯旺多酒店及度假村
7.6
棒棒哒
BOCK(来自新加坡)
二人结伴
海景豪华客房-带阳台
入住了5晚(2018年2月)
Relaxing short break in Nha Trang”
Located just 5 mins from airport but 40 mins from city, the hotel was perfect place to spend a relaxing seaside holiday. Situated along Bai Dai beach which I think is nicer than Nha Trang beach as it was much quieter and the beach was wider though pockets of washed-up debris can be seen. All rooms have sea facing windows/balcony and the view was great. My room came with full day dining options. It included buffet breakfast/lunch/afternoon snack & dinner. Great selection though mainly western fare. Local beers/wines, some hard liquor and cocktails were also complimentary which they start serving from 10am till midnight at the various bars. Literally you don't have to bring your wallet whilst in the hotel property! Many activities for all ages were organised during the day and show/live band performances during the night though it was mainly in Russian as the hotel has an overwhelming majority of Russian guests. Overall a great place to chill out!
点评日期: 2018年2月9日
Thank you for choosing Swandor Hotels & Resorts and for your feedback! We are very grateful for your high appreciation of our work, and we assure our future guests to keep the quality of service on the top in future! We are always happy to welcome you in our Hotel. Sincerely yours, Guest Relation Team Swandor Hotels & Resorts - Cam Ranh.
回复日期:2018年2月13日
金兰斯旺多酒店及度假村
10.0
神享受
Emrah(来自泰国)
商务差旅
海景豪华客房-带阳台
入住了2晚(2017年11月)
It is an amazing place! It was an extraordinary experience.”
Swandor Cam Ranh is an amazing place..... right from the location, rooms, service - overall hospitality...is amazing!! Food was excellent , buffet spread was very good and the preparations were just perfect. Rooms are well appointed, spacious. AC was supercool . The best part I liked about my stay in Swandor Cam Ranh was the service quality which differentiates it from the other luxury hotels in the same segment. Mr Cengiz Karaagac (GM) is an excellent leader who is running this place beautifully. He personally visited the restaurant during the breakfast, lunch and dinner hours and took personal feedback from the guests- epitome of customer service I would say. Housekeeping, Front Office , Restaurant staff - all of them had smiles on their faces all the time and were very courteous. Service levels are good and the waiting times for the in-room service are low. The Guest Relations team is doing a great job! I would definitely recommend this place to any travellers!
点评日期: 2018年2月6日
Thank you for choosing Swandor Hotels & Resorts and for your feedback! Our primary goal is to provide excellent service to our dear guests and we are happy to hear that you remained satisfied by the room you stayed in. We are definitely pleased that you estimated variety of food and staff hospitality. You are always welcome in our hotel! Sincerely yours, Guest Relation Team Swandor Hotels & Resorts - Cam Ranh.
回复日期:2018年2月13日
金兰斯旺多酒店及度假村
10.0
神享受
Sinan
独行侠
海景豪华客房-带阳台
入住了2晚(2017年11月)
Very good location, food is so delicious, have very big and nice mini club, they also have very big”
Hotel is looks like paradise, they have all inclusive concept, authentic food all of original brand alcohol free included rate. They have very big miniclub for family with children, at night time they have danvce show, live music and dj performance every night. They have very big open buffet with European chief informed me 80 staff working in the big kitchen, rich buffet 200 different kind of different meal. Beach resorts, hotel is very new. Recommended, price is very reasonable with quality.
点评日期: 2017年11月28日
Thank you for choosing Swandor Hotels & Resorts and for your feedback! Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to another opportunity to host you at our property, and once again, thank you for your positive comment!
回复日期:2017年11月30日
金兰斯旺多酒店及度假村
9.2
神享受
thi(来自越南)
亲子家庭(婴幼儿)
海景豪华客房-带阳台
入住了1晚(2017年11月)
Perfect child services”
Very impressed with child care services here. Better than anything u can imagine. Kid club open untill 1200pm. Playground next to kid restaurant and kids sleep over room making a full inclusive option for kid. U can have ur private time whils ur child is happy playing/eating or even sleeping. Food buffet is very good, paradise for meat eater. Seafood is available also rotating between dishes. Pool with music and fun activities all t time. Made for Russians guests hence no noisy Chinese
点评日期: 2017年11月19日
Thank you for choosing Swandor Hotels & Resorts and for your feedback! Every time we learn more about your experience we are actively seeking to improve. We look forward to another opportunity to host you at our property, and once again, thank you for your positive comment!
回复日期:2017年11月30日
金兰斯旺多酒店及度假村
6.8
不错哦
Tommy(来自加拿大)
二人结伴
海景豪华客房-带阳台
入住了2晚(2017年9月)
Great Facility, Poorly Managed”
Besides the kitchen staff, everyone from the receptionist to the people taking care of the place looks miserable. The receptionist didn't help us at all. Everything we asked for was met with a "No sorry" without even trying. I expect a lot more from a 5-star hotel. The outside workers (bartenders, cleaners, etc), didn't care about the guest. Took me 10 mins to get a drink...and there wasn't even a line. The cleaners took our beach mats away from us while we were laying on it saying it's about to rain. LIke seriously, it didn't rain for another 2 hours. Never again will I go to this hotel.
点评日期: 2017年10月3日
Dear Tommy, Your feedback is highly appreciated and will help us to improve our ability to serve you and other guests of Swandor Hotels & Resorts - Cam Ranh. We have sent your feedback to the personnel concerned. We apologise for this bad experience. This is very disappointing to hear, but we hope you give us another chance to make it up to you. Please let us know if you want to discuss this personally. Sincerely yours, Guest Relation Team Swandor Hotels & Resorts - Cam Ranh.
回复日期:2017年10月18日
金兰斯旺多酒店及度假村
8.0
超级赞
Eun(来自韩国)
独行侠
海景豪华房
入住了1晚(2018年12月)
좋아요~”
술까지 올인클루시브는 처음이였어요~부페는 질렸지만~ 수영후 음료 계속 주니깐~다른 돈이 들지 않아서 좋았어요~^^
点评日期: 2019年1月5日
Hello, Dear Eun! Thank you for choosing Swandor Hotels & Resorts and for sharing your review with us! We highly appreciate your opinion and your feedbacks help us to improve service quality. We would like to inform you, that all our guest`s comments, wishes and remarks are analyzed by hotel management for revealing and resolving the deficiencies. We are glad to know that you remained satisfied with our hotel. We are definitely pleased that you estimated the beverages and were satisfied with the buffet. The main goal of Swandor Family is to improve the quality of service and to achieve it`s excellence. We are looking forward to welcome you back in Swandor Hotels & Resorts! Best Regards, Guest Relation Team of Swandor Hotel.
回复日期:2019年1月14日
金兰斯旺多酒店及度假村
1234
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