Be aware that all guests must present a valid ID with photo, to prove their identity.
According to the Brazilian Federal Law 8.069/1990, minors under 18 years of age cannot check into hotels unless they are accompanied by their parents or a designated adult. If a minor is accompanied by an adult other than his parents, it is necessary to present a written authorisation for the minor to check into the hotel. Such authorisation must be notarised and signed by both parents, and presented along with notarised copies of their IDs.
The credit card will be pre-authorised after booking with the total value of the reservation. The payment must be placed during the check in. If guests wants to pay with their local money, they must check the Hotel´s exchange rate for the day.
Please note that this hotel charges a service fee of 10% and a daily tourism fee per person. Charges are not mandatory.
Please note, parking is subject to availability as parking spaces are limited.
Please be informed that when booking for a group (more than 4 rooms), different policies apply. Please contact property for details.
My family of two adults and two very sleepy children arrived at about 11pm after 12 hours travelling from Argentina. The desk staff at the Best Western advised us that they had sold our pre-paid room to someone else and that we needed to travel to another hotel across town. This came after we had unpacked and brought in all our luggage. They had made no effort to contact us an warn us that there was no room or that we would need to stay at another hotel. The security of knowing we had a room booked was the key reason we booked months in advance and it was incredibly disappointing to find ourselves shuffling between hotels at midnight with a lot of bags and two very tired children.
They sent us to another hotel which was fine but to make matters worse It took half of the next morning to negotiate not having to pack up and transfer back to the Best Western (impractical between falls trips and managing naps for young children) or to have to pay a price difference for the new hotel (including for the first night that we didn't even want to be there!). As we were only in Iguazu for 2 days and 3 nights we wasted more than a quarter of our time there dealing with the basic failure of this hotel to provide us a room.
Put simply: if you expect to actually have a room waiting for you when you pay in advance for it try somewhere else.
very pleasant and happy stay.”
location, friendly and helpful staff, very good breakfast.
I had a good stay and my first time to Brazil. Very helpful people no language problem in the hotel. Very good travel desk for tours. The best thing is close to the main bus terminal.
I had a room in the old tower but it was okey.
good. decent service. quite nice overall”
can arrange transport, trips and dining options all at once.
book all your tours here. easy, but not cheap”
good service, good variety of tours available, breakfast
Quite good. I liked how everything can be booked downstairs. As long as you dont mind spending a bit more money than those who did research, this hotel is very handy. I recommend those who are after comfort to stay here.
Great Location, really small pool”
Close to bus station, good restaurants close by, good breakfast, friendly helpful staff
Great spot to stay when visiting the falls. two blocks to the bus terminal (about a 35 minute ride to the airport or the falls).
The pool is very small and when 3 or 4 people get in it starts to feel quite crowded.
Breakfast was every good!
Good location, good hotel”
good location, decent price
Good location, good hotel, good service. The hotel still has to improve on organizing their check in/out system; twice people knocked on our door thinking it was empty. Tower 1 is the old hotel; tower 2 is the new hotel and that is where you want to stay. The pool upstairs is tiny and chairs are limited. Great breakfast; decent room service (food, etc). Our room was new and so it's the lobby and everything in the first floor. Upon checking out there were incorrect additions to our bill but it was a minor thing. Also, when paying the bill just say you don't want to pay the tourist fee, which comes included in the final bill. The hotel has a tour agency in the lobby that can arrange tours, entrance tickets, etc. The hotel is located a few blocks from the main bus terminal, which is a plus if you don't have a car, which you really don't need.
Great location and excellent facilities”
Very nice hotel and well equipped
Very comfortable stay except the charging plugs not friendly
Very good hotel and location”
Very good hotel in Foz. Ideal for sightseeing as it is literally two minutes from the main bus station
Super hotel for the Falls”
location for the falls
This is one of the best hotel if you want to see all the sights. It is right next to the bus station from where you can reach all you need to see
Standard for general Tourist”
Staff understand English
Room is ok for the price level
In room Wifi was not working. I had to go down to the lobby to use internet
Nice hotel and good service”
A nice hotel experience at a favorable price - thou some noise during daytime due to major reconstruction of the hotel.
Location and breakfast
Good location in the city centre and very near the bus terminal. The room has all the necessities for a comfortable stay. Breakfast is good to start the day
Constant attempts to rip you off”
I secured a discounted price via agoda.com however when I arrived they tried to charge me more. I had a long argument with the management and we arrived at a compromise. However on they day of checkout they again treid to charge me extra. very frustrating and I would not recommend this place.
Smallest room I have ever seen. ”
Staff are nice
The room is very very small, very very basic, more like a hostel. Definitely not staying there again. I am not sure if it's because the main building is undergoing construction, and what left in the old buildings are these tiny rooms.
The good hotel ”
The New hotel (renew)
I and My wife Was loved this hotel. It is The renew and The room is Very good for your price.
Great location and a very good service”
Location and service
Nice room, even if not the newest one, very clean. Very polite staff. Good breakfast, but this kind of breakfast is expected in Brazil. Very convenient location for the bus terminal. Few restaurants around but I have not used them.