罗塔那湾哈伊马角酒店 (The Cove Rotana Resort Ras Al Khaimah)
罗塔那湾哈伊马角酒店 (The Cove Rotana Resort Ras Al Khaimah)
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8.6
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罗塔那湾哈伊马角酒店 (The Cove Rotana Resort Ras Al Khaimah)

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来自 287 份点评查看住客意见
8.0
/
10
超级赞 环境和清洁度
8.3
性价比7.4
距市中心8 Km
位置评分8.6
最近机场拉斯阿尔卡麦机场 (RKT)
距机场14.1公里
  • 机场接送服务

  • 私人海滩

  • 货币兑换

  • 每日客房清洁服务

房型选择
7.7
棒棒哒
客房品质及舒适度
这家住宿好抢手!最近预订: 7小时前
三卧室别墅 (3-Bedroom Villa)
三卧室别墅 (3-Bedroom Villa)
...
  • 客房面积:249 m²
  • 景观: 海景(Sea)
  • 1张特大床 & 2张单人床 & 1张特大床
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双卧室别墅 (2 Bedroom Villa)
双卧室别墅 (2 Bedroom Villa)
...
  • 客房面积:171 m²
  • 景观: 礁湖景观
  • 1张特大床 & 2张单人床
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三卧室别墅 (3-Bedroom Villa)
三卧室别墅 (3-Bedroom Villa)
...
  • 客房面积:249 m²
  • 景观: 礁湖景观
  • 1张特大床 & 2张单人床 & 1张特大床
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双卧室尊贵别墅 (Premium 2-Bedroom Villa)
双卧室尊贵别墅 (Premium 2-Bedroom Villa)
...
  • 客房面积:171 m²
  • 景观: 海景(Sea)
  • 1张特大床 & 2张单人床
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尊贵房(双床) (Premium Twin Room)
尊贵房(双床) (Premium Twin Room)
...
  • 客房面积:30 m²
  • 景观: 海景(Ocean)
  • 2张单人床
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单卧室尊贵别墅 (Premium 1-Bedroom Villa)
单卧室尊贵别墅 (Premium 1-Bedroom Villa)
...
  • 客房面积:119 m²
  • 景观: 海景(Sea)
  • 1张特大床
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单卧室别墅 (1 Bedroom Villa)
单卧室别墅 (1 Bedroom Villa)
...
  • 客房面积:119 m²
  • 景观: 礁湖景观
  • 1张特大床
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尊贵特大床房 (Premium King Room)
尊贵特大床房 (Premium King Room)
...
  • 客房面积:30 m²
  • 景观: 海景(Ocean)
  • 1张特大床
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豪华房(特大床) (Deluxe King Room)
豪华房(特大床) (Deluxe King Room)
...
  • 客房面积:30 m²
  • 景观: 礁湖景观
  • 1张特大床
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豪华房(双床) (Deluxe Twin Room)
豪华房(双床) (Deluxe Twin Room)
...
  • 客房面积:30 m²
  • 景观: 池景
  • 2张单人床
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真实住客点评

Agoda用户点评(287份)Booking.com用户点评(3459份)
8.0
/
10
环境和清洁度8.3
设施8.2
位置8.6
客房舒适度7.7
服务8.0
性价比7.4
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227份真实住客点评
12345
10.0
神享受
Gabriela
亲子家庭(少儿)
经典房(双床)
入住了1晚(2018年12月)
神享受”
Very beautiful place for a weekend getaway or a romantic getaway or if you simply want to forget the busy city life. You will be transported to a surreal place hidden in the heart of Ras al Khaimah. Suddenly you'll feel that you're in a small village in Greece or something similar. Very friendly staff. Beautiful customer care services. Buggy rides available 24 hours. Good restaurants and bars. Spa and gym facilities and rooms with splendid views. A long portion of deep blue sea with long chairs, umbrellas and a bar nearby. Villas with private pool available. Good size balconies to enjoy your morning coffee with stunning views. Lush greenery and nature. One of the most beautiful places I visited in the UAE.
点评日期: 2018年12月24日
9.2
神享受
LIZANNE(来自菲律宾)
二人结伴
经典房(双床)
入住了1晚(2018年7月)
Perfect place to de-stress, relax and unwind; Nice View ”
We had a fantastic stay in this resort, would highly recommend it to my friends and acquaintances. Staffs are so helpful, friendly and very accomodating. Checkin and Check out are smooth and fast. Kudos to all the staffs of The Cove!
点评日期: 2018年7月23日
Dear Lizanne, Thank you for your review of your recent stay with us. We were delighted to read that you have enjoyed your stay, and that you were pleased with the location and facilities at our property. It is encouraging to note that we stood up well to your service expectations. We look forward to the opportunity of welcoming you back in the near future. Sincerely Yours, General Manager The Cove Rotana Resort
回复日期:2018年7月25日
罗塔那湾哈伊马角酒店
4.0
Malavika(来自阿拉伯联合酋长国)
好友组队
双卧室别墅
入住了2晚(2018年12月)
Not our best RAK experience ”
We stayed at the property for 2 nights at a 3 bedroom villa. Our experience was far below expectation considering how much we paid. It wasn’t that great due to the following reasons: 1) I booked online, called and confirmed and yet the request to have the twin bed joined upstairs was not done. 2) despite the confirmation from our side No information from the hotel on their peculiar rules of no outside food n no speakers were allowed. 3) they didn’t allow us to take our speakers into our room, had terribly rude staff to handle this and also refuse to sign a declaration to take responsibility for it should it be left in their custody 4)for a property of this size it had only two main restaurants 5) the rooms were basic, the shower head was not the most modern and was fitted with kitchenettes which we weren’t permitted to use since outside food was not allowed 6) the first property ever to charge for ice to be brought to the room. Paid 27AED for this.
点评日期: 2019年1月2日
9.2
神享受
Fadia(来自阿拉伯联合酋长国)
商务差旅
豪华房(双床)
入住了2晚(2018年11月)
Friendly Staff”
- Alex from Brazil and amazing Hilary he provided high quality service at the training room. Both Alex and Hilary were amazing and they went extra miles to provide me with great help, and make my work so much easy, I wish if each hotel has such friendly and supportive staff like them indeed. I came to deliver training and stayed for 2 nights, it was amazing experience especially if you are family or married couples (Not alone)
点评日期: 2018年11月27日
10.0
神享受
Marco(来自巴西)
二人结伴
单卧室别墅
入住了1晚(2017年9月)
Loved it”
Loved everything. Was celebrating my 5th wedding anniversary. The alcohol package could be a little better. Its kinda of misleading as only a very few drinks included. Staff very nice and friendly. Gym, pool, beach, restaurants are top top top.
点评日期: 2018年6月15日
Dear Marco, Thank you for your review of your recent stay with us. We were delighted to read that you have enjoyed your stay, and that you were pleased with the location and facilities at our property. It is encouraging to note that we stood up well to your service expectations. Your comments regarding the alcohol package are noted and will be shared with our team members concerned. We look forward to the opportunity of welcoming you back in the near future. Sincerely Yours, General Manager The Cove Rotana Resort
回复日期:2018年6月17日
罗塔那湾哈伊马角酒店
10.0
神享受
Khin(来自阿拉伯联合酋长国)
亲子家庭(婴幼儿)
豪华房(特大床)
入住了1晚(2018年8月)
Over all nice hotel ”
I would like to Thank you so much to Alex upon check in, He is doing great Job & so kind staff in The Cove Rotana .He was so patiently & expailned to us about all the information of Hotel & City . Also I want to say thank you so much to “Lee , I have called to Hotel and asked about extra bed & breakfast for additional adults before arrival date . He was explained to me clear information over the phone professional way and understandable to the guest requirements , therefore we could minimized the our budget cost & amazing stayed in your Hotel. Hello lee so sorry I haven’t meet you during my short stay. I am really appreciate to all of concierge team for under the heat with smiling face. All the Lifeguard was helpful for each guest. Regarding for breakfast only just ok experience. One of the staff didn’t check properly Complete information in Rooming lists and asking question to me not warmly During check out time one of local staff & Alex was helpful again!
点评日期: 2018年9月2日
Dear Khin, Thank you very much for staying at The Cove Rotana Resort and for completing our guest survey. We really appreciate your feedback which will assist us to continuously strive to improve our services and facilities. My team and I look forward to be of continued service and hope to welcome you back in the very near future. Sincerely, Timur Ilgaz General Manager
回复日期:2018年9月2日
罗塔那湾哈伊马角酒店
8.4
超级赞
Ailyn(来自阿拉伯联合酋长国)
二人结伴
经典房(双床)
入住了2晚(2018年11月)
Nice and good place ”
Good facilities and good food
点评日期: 2018年12月6日
9.6
神享受
Maris(来自爱沙尼亚)
二人结伴
豪华房(特大床)
入住了1晚(2018年10月)
A truly relaxing atmosphere”
Little seafront paradise in a desert.
点评日期: 2018年10月20日
Dear Maris, Thank you very much for staying at The Cove Rotana Resort and for completing our guest survey. We are glad that you enjoyed your stay and that our facilities and services met your expectation. We hope you have the opportunity of staying with us at The Cove Rotana Resort in the near future. Yours sincerely, Timur Ilgaz General Manager
回复日期:2018年10月21日
罗塔那湾哈伊马角酒店
8.0
超级赞
ZEAD(来自约旦)
二人结伴
经典特大床房
入住了1晚(2017年12月)
late in check-in ”
the location was great ..but the rest of experience was unsatisfied...late in check-in..club cart 20 min till come ...the room decorations outdated.. toilet waster cut by 10 pm due to major licking..without informing the guests .. i did ask the houses keeping to clean-up the room by 6 pm then i back by 10 pm .. no action taken ...
点评日期: 2017年12月21日
Dear Valued Guest, Thank you very much for your comments following your recent stay with us. I was disappointed to read you were dissatisfied with your experience. We would like to apologize and to assure you that this is not a common practice and we always strive to exceed our guest’s expectations in all areas of the resort. Your review will be shared with my team in order to understand the shortfalls in service and in order for us to continuously improve. We sincerely hope that this will not deter you from coming back and giving us another chance to recuperate from our shortcomings. Sincerely Yours General Manager The Cove Rotana Resort
回复日期:2017年12月24日
罗塔那湾哈伊马角酒店
8.8
超级赞
Clarisse(来自菲律宾)
好友组队
经典房(双床)
入住了1晚(2017年5月)
Rotanna cove has always been my top choice whenever I would like to relax away from work.”
Evey year I'm staying in this hotel to relax and unwind. I love the serenity of the location and the outstanding facilities. Only during my last visit when I was not contented and happy with how one of their staff treated us rudely when we were on the beach front. His name was SHAIFUL, he talked to us rudely twice in a row. The first instance was when we took some foam for the beach chair whicH he already arranged. We apologized to him and promised him that we will just return it back after we use it but to our surprise when some Europeans took the same foams he didn't say any single wo. The second scenario was it was almost 7 pm and we were still resting in the beach front, he just hurriedly approached making a hand sign of times up and asking us to leave rudely. I felt so much upset because there were still Europeans before us that he didn't bother to approach and he just simply by passed them. It's not just because we were Asians we should be treated that way we are guset as well.
点评日期: 2017年5月29日
8.3
超级赞
Kriska(来自菲律宾)
二人结伴
经典特大床房
入住了1晚(2014年12月)
Nice Place To Getaway From The City”
Great Location, Relaxing View, Nice Restaurants
This visit was very pleasant. Our first visit wasn't impressive but we thought we'd come back again. This time, we had a great weekend from reception to departure. The restaurants provide a great variety of food and we enjoyed the buffets, worth our money. The view is very relaxing, day and night. The location of the room provides you privacy. They accommodate late check-out during off-peak seasons. Staff are well-trained. we suggest you check-in the room yourself for light travelers as the cart takes long and is quite a challenge during the weekends. Overall, a place worth going back to.
点评日期: 2015年8月19日
9.3
神享受
Hussain(来自阿拉伯联合酋长国)
独行侠
尊贵特大床房
入住了2晚(2012年5月)
romance stay”
beach is wight gold
The Cove Rotana Hotel is a five-star hotel that takes its design from a mixture of modern life and the nature of the traditional Arab construction, our room overlooking the sea directly from the balcony, you can smell the refreshing sea.
点评日期: 2012年5月29日
8.0
超级赞
Ann(来自新加坡)
独行侠
尊贵房(双床)
入住了1晚(2018年12月)
Wonderful!”
A lovely experience to stay at Cove Rotana! The beach, the restaurants and the room were all great!
点评日期: 2018年12月26日
4.4
Tareq(来自阿拉伯联合酋长国)
亲子家庭(婴幼儿)
双卧室尊贵别墅
入住了1晚(2018年12月)
Not Worth the Money”
Facilities are out dated, few staff were not cooperative and it took them 2.5 hours to send someone to clean our private pool which was full of bugs! pool is not heated and the water was freezing so it is basically useless to rent a villa with private pool, there are cats roaming all over the place and they were eating whatever food we put on our villa terrace table, overall I was not happy with the stay and I dont recommend it.
点评日期: 2018年12月12日
7.2
棒棒哒
MARION(来自阿拉伯联合酋长国)
好友组队
经典房(双床)
入住了1晚(2018年11月)
The place was great but some of the staff are disappointing.”
I was with a group of friends when we were called out by the lifeguard in the pool, asking us how many rooms did we booked whilst not checking the other visitors.. is that racial profiling or just plain being racist? Just because we are Filipinos and the other tourists are Europeans? This is utterly disappointing... Please train your staff on how to deal with visitors because it just kills the vibe of the vacation.
点评日期: 2018年11月20日
3.6
Raquel(来自阿拉伯联合酋长国)
亲子家庭(婴幼儿)
三卧室别墅
入住了3晚(2018年11月)
I had high hopes on this property because of the pictures - i expected great customer experience..”
I expected great customer experience but everything, starting from check in was just an ongoing path downhill. The check in personnel wasnt familiar with the bookings and was about to overcharge me, pools were freezing cold, couples spa package was more like trying to finish first on the amazing race rather than relaxing, and worst of all, security issues. They had no cctv in our corner and the staff looked as helpless as me when i complained about trespassing issues by another guest. I would not bring my children here again even if they pay me. The worst customer service for a place with newer, more modern competition around. Very sad.
点评日期: 2018年11月16日
10.0
神享受
Wilt(来自菲律宾)
二人结伴
经典房(双床)
入住了3晚(2018年7月)
神享受”
Hi, May you please review the payment of this booking. It shows to my bank statement that i was charged twice. Im hoping with your quick reply.
点评日期: 2018年8月3日
6.8
不错哦
Melanie(来自阿拉伯联合酋长国)
二人结伴
尊贵特大床房
入住了1晚(2018年12月)
不错哦”
It was an awesome experience, view is amazing, my husband and I enjoyed a lot, 😍😍😍
点评日期: 2018年12月19日
9.6
神享受
Halima(来自阿拉伯联合酋长国)
亲子家庭(婴幼儿)
双卧室尊贵别墅
入住了1晚(2018年11月)
It was a nice stay ... we really enjoyed the stay ”
- the swimming pool temperature was very cold and not adjustable - the check in was late at 03:00 pm as the room was not ready
点评日期: 2018年11月11日
Dear Halima, Thank you for your review of your recent stay with us. We were delighted to read that you have enjoyed your stay, our facilities and meet your expectations. However, please accept our sincere apology for any inconvenience caused and be assured that your comment will be shared with my team in order to understand the shortfalls in service and in order for us to continuously improve. We look forward to the opportunity of welcoming you back in the near future. Warm regards General Manager The Cove Rotana Resort.
回复日期:2018年11月12日
罗塔那湾哈伊马角酒店
9.6
神享受
Anthony(来自美国)
二人结伴
豪华房(特大床)
入住了1晚(2018年9月)
One of the greats”
It is a great resort in RAK (Ras Al Khaimah). The beaches are beautiful and everyone is super friendly and helpful. It is great for families and couples.
点评日期: 2018年10月25日
Dear Anthony, Thank you for your review of your recent stay with us. We were delighted to read that you have enjoyed your stay, and that you were pleased with the location and facilities at our property. It is encouraging to note that we stood up well to your service expectations. We look forward to the opportunity of welcoming you back in the near future. Sincerely Yours, General Manager The Cove Rotana Resort
回复日期:2018年10月31日
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