Guests must be at leas 21 years old to check in. Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
We were too tired to deal with the TV that didn't turn on and the unresponsive climate controls, assume they would have addressed. Staff pleasant. Using Agoda reservation system for the first time was unacceptably difficult.
Those seeking a mild Stephen King vibe might enjoy, was an odd place.
Rated staff low not because of friendliness but because management needs to pay attention to their surroundings more. One guy rented a room and had his huge family come over and completely invade the pool area. I saw them breaking at least half the "rules". Food all over feeding each other in the pool, No shower,wearing street clothes in the pool and dipping babies with diarrhea diapers in the pool. GROSS. Rules with no enforcement might as well not be posted as it only upsets the good guests that follow them. What you have left is the bad guests that break the rules and destroy the place. Allowing this kind of thing is why this motel gets low reviews and is allowing it to slip into being a filthy crap hole.
Thank you for taking the time to review our property. Whether it may be good or bad, we appreciate all comments so we can continually improve our services.
I sincerely apologize for the less than satisfactory stay as we try our best to make sure all customers leave satisfied.
Thank you again for sharing your comments with the Waterford team.
This is a pretty big hotel. Really clean and to a high standard. Loved the bar and pool. I will definitely stay here again. Cant beat the value for money.
Thank you very much for sharing your comments with the Waterford staff.