We booked 2 rooms with 4 adults for 1 night. We took Line A tram and got off at no.7 stations from Kumamoto Station (no.1). It took around 3-5mins walking distance between the tram station and hotel. Easy to find the hotel, just walked over the road and moved straight forward.
Convenient location where nearby Kumamoto Castle, shopping areas Shimotori and Kamitori arcades (around 10mins walking distance).
Rooms and beds are big but the bed mattresses are too soft.
Staffs are well English speaking, attentive, polite and friendly.
Appropriate arrangement for the amenities including toothbrushes, shavers, combs, hair bands and cotton puffs and cotton buds but no bottle of water offered.
Overall cleanliness were ok by visual but we found flea bites in the beds. Hopefully there was disinfectant provided and felt better after sprayed.