Basic hotel, 3 star and not 4 ,slow internet speed , not good value for money
2014年8月入住 1 晚
Aging overpriced, but not yet dead”
View if Matterhorn, pool with salt rine, near train station (SBB & Gornergrat)
Staff is poorly trained, but friendly. Check in was a comedy of errors, getting key later after arriving before room was ready took 15 of explaining that we had already checked in! At breakfast we asked for omelettes that we were first told were available (but since I stayed once before, I mentioned they had offered them, then they became available), took 20 minutes to make, apologized that a mistake had been made by cook, then brought the wrong omelettes. This time had renovatef room. View of Matterhorn was magnificent. Main complaint is bad value...overpriced for an aging hotel.
2014年7月入住 1 晚
felt spooky, because auto ON lights on corridor”
spacious room, hotel electric car provided, free breakfast
my room must go along the corridor, feeling a little bit cold, open a heavy door, and.... it is DARK for a while, waiting for auto-ON light.... feeling a little bit spooky because of it.
but my room is very spacious with garden... my kids liked it very much & found some mushroom on it
no aircon, but who need aircon in zermatt
will be pick up by hotel electric car, if you call hotel from train station. you can ride hotel electric car too, to go to train station while check out.
breakfast was ok, free for all guests, i think. since they didnt ask room number.
2014年6月入住 2 晚
Comfortable stay with a spacious room.”
Good location to view Matterhon
The staff are friendly and are able to answer enquiries readily. A swimming pool for relaxing is fine. The balcony of my room can have a clear view to watch Matterhon.
2014年4月入住 2 晚
Nice hotel with quiet surroundings ”
Nice staff, great buffet breakfast with champagne provided, free shuttle service to the train station.
2013年7月入住 1 晚
good value hotel”
location, price, clean
Great hotel, a bit further from the station than some hotels but an easy 5 minute walk. Also close to Denner (cheap supermarket) which was handy for getting drinks for trips.
2012年5月入住 1 晚
Lovely hotel and service with a smile”
Good views, good location
The Best Western Alphenresort Hotel is a short walk (about 5 to 7 minutes) from the Zermatt Train station. We got a room on the top floor (4th floor) and thus, we had a sky roof window. We were told by the hotel staff that we have gotten ourselves a very good room with good view! The only bad thing was that the hotel lift only serves until the 3rd floor so we had to carry our luggages up the last floor to our room. The room is very big, with a big balcony, area for a kitchen and a big bathroom. There is free wifi in the rooms as well.. Also, the hotel provides free service to send us and our luggages to the train station! Overall, we are very pleased with the hotel service and the great view. We will definitely come back again!
2011年6月入住 1 晚
Great location but small rooms”
near railway station. peaceful and quiet. great view
convenient location by the railway. the room is comfortable and wifi capable in room.
2011年5月入住 1 晚
Good location ”
Free internet access and good location.
The hotel is located conveniently near the train station. It takes only a few minutes from the hotel to the train station by foot. It offers free internet access. The room is briefly decorated and clean though it is a bit small. The service is good and the staff is helpful.