No restaraunt or bar, needed to go out to a garage to get something for breakfast then go further afield to get dinner. The staff were very good but working without proper things, running out of toilet rolls and basic needs having to chase around to find our requirements. Full marks to the staff for trying their vey best.
2018年10月入住 1 晚
This has got to be one of the worst hotels that i’av ever been to to stay at with my family on visiting Alton Towers! The hotel roof on my corridor had a massive leak and part of the ceiling had fell in and the carpet was soaking wet! My room that me and my partner was in was dirty and disgusting, there was mold on the ceiling all over , cobwebs and the bath was leaking when the shower was on and there was no toilet roll and the towels were dirty! The headboard on the bed looked like a tiger had clawed the headboard to bits! Me and partner paid £89 for the night and I definitely want my money back! Never again will come stay here again!
2018年9月入住 1 晚
OMG YOU ARE KIDDING”
Horrendeous in EVERY way
Like a bomb has gone off
2018年7月入住 1 晚
Run down ”
Old and run down. Needs demolishing, floor boards and carpets unsafe . Rain coming in the corridors expect to get shower.
The rooms have seen better days, duty carpets and hard unforgiving & uncomfortable beds.
2018年7月入住 2 晚
It was so bad we just did not want to be there. I will list some of our findings in our room No 1.
Ripped valance on the bed was laying on the floor which was a health and safety issue .
Headboard was so worn it flaked onto the pillows.
Light not working.
No bulb in the lamp on the dressing table.
No toilet rolls.
Damaged bath panel.
Very dirty in general.
Have our booking papers which we handed in on arrival and was told it had all gone through only to find when I checked my bank statement on returning home we had been charged £140 and not £90 as shown on our booking papers.
I could go on but it only make me angry DAYLIGHT ROBBERY.
2018年7月入住 1 晚
Appeared Very run down, obviously a big hotel previously which has now been taken over and runs on basics.
Lobby areas etc very outdated etc and carpets old and stained.
However, very clean bathroom and linen etc and my room was cheap so did the job as a last minute place to stop over when travelling.
2018年6月入住 1 晚
The worst hotel ever booked”
Initial reaction on arriving at the hotel that it was very tired and the interior was very tatty.On looking at the room it too was in a bad state of repair, the furniture was very tatty and the bed head rest in particular was badly damaged. We decided not to stay and returned the keys to reception who were not surprised. They were unable to make a refund as we had paid direct to Agoda. I therefore look forward to a credit passed through to my MasterCard account. The booking ref. was ID215253799. I await your reply.
2018年5月入住 3 晚
Just a bed take your slippers”
If you just need somewhere to sleep it's great but no option of breakfast. Heating was not switched off so sweltering. hotel had not been cleaned the whole time I was there. They ran out of milk and tea on my fist night so went and bought my own. Advised housekeeping would tend my room but not once was my room cleaned or tended to. It is a great location for subway however not for much else. Staff have a great social life and mainly sit talking on thier mobile phones. Same cost hotel in London would have been cleaned daily and have some option for food or tea and coffee facilities very dissapointed
2017年12月入住 2 晚
The public transportation to the Hotel is very poor. There's no transport after 7.00pm and I had to book a taxi. This make it difficult to someone new in the area.
2017年11月入住 1 晚
one night stay Nov 2017”
my room was clean, warm w ith comfy bed and nice en-suite. Restaurant was closed for refurbishment, so no evening meal or breakfast. some scuffs on leather headboard and bit brown mark on ceiling, but otherwise clean, great sheets. FREE parking and handy for my visit to Keele UNiversity, although the male recptionist didn't knowo where it was. The grand piano needs tuning but I was allowed to play it.
only woken at 09.15 by workmen hammering. Great price and convenient for my trip.
2017年10月入住 2 晚
We booked this hotel on line with option to cancel up to a day before arrival. The purpose of our stay was only to visit the Wedgwood Museum, Barlaston on our second day. Very disappointed by the poor condition of the Hotel and our room but were unsuccessful in our request for an alternate accommodation. Also advised that food (Breakfast) was no available as the kitchen was out of action. We did not establish how long this situation had existed but in view of the general poor condition of the Hotel it was unlikely that we would have taken any option for on-sight prepared food. We decided, as were only booked in for two nights, and had arrived too late to cancel our credit card payment, to accept what was on offer. If it looks to good be true…!
Should have checked the reviews before we committed. Front staff were very helpful and the bathroom linen changed each day.
2017年9月入住 1 晚
Dirty, poor hygiene in the bathroom, headboard was flaking off onto the bed. Very noisy so little sleep.
2017年9月入住 1 晚
Don't stay here”
The hotel is so run down it should be shut down. The kitchen is out of commission so no INCLUSIVE BREAKFAST. Why do they need photo ID; and why do they need to keep a copy of the photo ID? This hotel would be too expensive if they paid you to stay there. I can usually find SOMETHING helpful to say - but not here. so sorry.
2017年9月入住 2 晚
not very clean, very old and did not supply breakfast although you have payed for it.”
We would not stay here ever again if you payed us.
2017年7月入住 1 晚
Exellent price for a nights stop over, Reccomended!”
Stopped here for a night after travelling 4 hours from Cumbria because we were going to Alton Towers the day after.
Only a half hour drive from Alton Towers so was great for us especially for the price we paid!
Less than £5 taxi to the town centre if you would like to go for food and drinks like we did and there is a small Morrisions on the petrol garage with a Subway inside just 2 minutes walk down the road.
Very easy to find after coming off the motorway.
Great staff and basic rooms especially for somewhere just to rest your head.
2017年5月入住 1 晚
staff friendly and helpful.Bedding and bathroom clean.Hotel is need of a major refurbishment windows painted shut black mould around them carpets stained wardrobe thelves dusty floors in lobby etc tiles cracked garden area untended.
2017年4月入住 1 晚
Poor level of cleaning. "Continental breakfast" is just toast!”
They requested an additional £10 per hour early check-in "as the cleaners would have to prepare the room early" which was a joke considering the state of the room. Stains in the carpet and grimy streaks in the bathroom as well as hair everywhere. When we went to speak to reception they gave the excuse that a previous manager had left with everything (including an ability to clean it seems...) and promised to send someone to clean properly while we were out. Of course this didn't happen.
Thank goodness we were only staying the one night because the "free continental breakfast" was an absolute joke. Some bread left by a toaster and some stale instant coffee left out - no staff to be seen anywhere. We actually had to walk into the kitchen to find someone to get some clean cups as they'd run out. The staff member we did find appeared to have only just stumbled in nursing a hangover.
If you want cheap it'll do but don't expect anything more than 1-star service
2017年3月入住 2 晚
Needs a good manager ”
This place was a bit of a shambles. Lots of things didn't work, weren't provided, were broken, or had run out and the place wasn't clean. Was cheap though. I guess you get you get what you pay for.
2017年2月入住 1 晚
My review wasn't as bad as above but when I tried to send the full review it wouldn't send. So If you would like a copy of my review I have saved it to my iPad!
Would never stay again and would never recommend to anyone!