Having spent some time on the East coast of Zanzibar, we decided to check into the Diamonds La Gemma dell'est for some luxury at an all inclusive resort. Upon arrival we were horrified, the resort is set up like a disney attraction with no connection to the culture or nature which makes Zanzibar unique and beautiful. The hotel could be anywhere in the world and has no soul. For those who are looking for an experience in paradise - this is not it. Better to stay at the smaller boutique resorts.
We are saddened to hear that you did not like our property that so many of our guests enjoy. We trust that any of our guests carefully review our website and other travel website prior to booking their stay and understand that this was not the right fit for you. We would have only hope that you gave us an opportunity to perhaps show you our sister property Star of the East which we believe could have been a more suitable option for you, looking more for a boutique style hotel.
We thank you in any case for taking the time to share your thoughts on your stay.
La Gemma dell'Est Management Team
2016年4月入住 3 晚
Room was not ready had to wait for 2 hours
Food was very disappointing to much I flavor
Delay in express services where not acceptable
All rooms did not have everything same
Ex in some room u had sewing kits insect cream where not in our room
Service could have been better felt like they where lost sometimes