立即預訂:港灣大酒店

港灣大酒店 (Grand Harbour Hotel)評價

超好
目前有 125 條評價聽聽住客真心話
7.8

住客真心話

來自Agoda用戶(共125條)來自Booking.com用戶(共3426條)
7.8
超好
目前有 125 條評價
按遊客類型進行篩選
清潔度7.9
設施7.1
位置8.8
客房質素及舒適度8.1
服務質素7.4
性價比7.1
真實驗證評價 | 資料來源: Agoda
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顯示 91 份已驗證評價
5.2
加拿大 Ian
夫婦/情侶旅客
2017年5月入住 1 晚
普通”
The room was not the cleanest, cobwebs and dust. generally not what I expected for the price. I would have expected WIFI to be included. I paid less for a Hilton and got wifi included.
2017年6月2日評價
10.0
屈機
英國 Laura
夫婦/情侶旅客
2017年4月入住 1 晚
Lovely staff, great breakfast, spotlessly clean.”
Parking is a tight squeeze and often full. Reception staff were very welcoming
2017年5月4日評價
8.4
激讚
英國 jason
夫婦/情侶旅客
2017年4月入住 1 晚
激讚”
would of had few more drinks in bar before we went out but too expensive. and didn't have any when we came back.
2017年4月17日評價
9.6
屈機
英國 Mark
夫婦/情侶旅客
2017年4月入住 1 晚
Grate hotel ”
Great Hotel in a good location very friendly staff and clean throughout.
2017年4月17日評價
6.8
不錯
加拿大 Allan
商務旅客
2017年4月入住 2 晚
A little rough around the edges..,”
The hotel used to be 5 star and still has great architecture but is a little run down. The roof outside my room was used by staff to smoke and eat pizza and they left behind cigarette butts and garbage, which the seagulls threw around. When I asked the Concierge to recommend a steak restaurant he sincerely reconmmended McDonald's or TG Friday's. The fixtures in my room were OK but the hotel definitely needs a refresh. They are renovating their main restaurant so perhaps this is underway. Need to invest in some staff training while they are at it - most, but not all seem to be just going through the paces.
2017年4月12日評價
3.6
日本 Zenichi
單行旅客
標準房(兩床)
2017年1月入住 1 晚
cold impression”
a little hard to access by car
2017年2月12日評價
6.0
英國 Aomar
商務旅客
標準房(雙人床)
2016年11月入住 1 晚
not as i expected from 5 * hotel”
If you need to go to the lesir facilities you need pound coince and the robes are not in the room. You need to dress to the pool they give you robe. However you cannot take robe to the room as you need to dress up while on the room. Also most astonishing is that breakfast is not included on the proce. In other hotel at 5* even meals are included but not in this hotel.
2016年11月8日評價
5.6
英國 Amanda
夫婦/情侶旅客
豪華房(兩床)
2016年9月入住 2 晚
I doubt we would stay again.”
We decided to visit the Boat Show in Southampton at the last minute and we were delighted at finding a room available at the Grand Harbour at such late notice and accepted the high tariff expecting excellent facilities and outstanding service. However we were very disappointed with the over all lack of attention and poor service. We had a treatment booked in the Spa shortly after our arrival but found no robes or slippers in our room. The bar was very short staffed and each time we went to the bar for our drink order it was at least a 10 minute wait to be served. The following morning at breakfast there was no one to greet us, we found our own table and had to find a waitress to ask for tea, she was not very happy to be asked. A friend had booked dinner for 4 of us in the restaurant in the evening, there wasn't a lot of choice on the menu, it was expensive and my meal was tasteless. I ordered cheese and biscuits but stressed that I am allergic to blue cheese so asked for no blue cheese on my plate - it arrived with blue cheese. Every time we were at reception, the receptionists were having to deal with guests complaining about something but not once did I hear a resolution offered - just curt apologies. Our room was spacious, the view was splendid and the bed was comfortable but the service was extremely disappointing.
2016年9月19日評價
7.7
超好
英國 Glenn
夫婦/情侶旅客
標準房(雙人床)
2015年7月入住 1 晚
Food in restaurant was not good chips frozen ”
Good position of hotel, staff good let down by food
Average
2015年7月5日評價
8.3
激讚
英國 Chris
夫婦/情侶旅客
豪華房(特大床)
2014年10月入住 1 晚
Great but not Exceptional”
Location,
We were only here for one night so can only judge it on what we experienced overnight in a wet and miserable Southampton. We didn't eat here so please disregard my scoring for the food / dining experience. The hotel feels a little bit claustrophobic and lacklustre. Maybe in the summer with a little bit more natural light I might have felt differently but it did seem somewhat dark in the corridors and room. The room itself was nicely appointed but not exceptionally so. The bar was expensive and devoid of character. However, for all that the hotel is certainly functional and is nevertheless a good 4* but without the little bit extra that would give it that wow factor.
2015年7月1日評價
9.0
屈機
香港 PAN
帶幼兒的家庭旅客
標準房(雙人床)
2015年5月入住 1 晚
Nice and friendly staff”
Nice and friendly staff, nice view, close to the waterfront
Great!
2015年5月22日評價
8.0
激讚
英國 Ian
夫婦/情侶旅客
海景行政房
2015年4月入住 1 晚
Wonderful stay other than bed”
We had balcony with amazing sea view. room standard good
It was ruined by the bed being two singles pushed together. Made a wide bed but had very uncomfortable gap in the middle
2015年4月15日評價
9.0
屈機
澳洲 John
夫婦/情侶旅客
豪華房(特大床)
2015年1月入住 5 晚
Transit stopover before our cruise”
Location, comfort and water views
Excellent accommodation, nice breakfast and handy to shopping complex (an easy walk), ferry wharf and cruise terminals.
2015年3月5日評價
7.7
超好
印度 Chandrasekar
帶大齡兒童的家庭旅客
標準房(兩床)
2015年2月入住 1 晚
Good”
Location, WiFi, Friendly staff
Ok... but for the very limited car park lots :-(
2015年2月14日評價
7.3
超好
韓國 Myoung
帶大齡兒童的家庭旅客
標準房(雙人床)
2015年1月入住 7 晚
Nice place, but hard to say the best...”
Generally good
Not bad
2015年1月9日評價
9.0
屈機
英國 dennis
夫婦/情侶旅客
海景行政房
2014年12月入住 4 晚
Christmas 4 day stay”
Great comfort, Location and Views
I first staying in this hotel on opening week in 1994 (it was 5 star then). I have returned approx 12 times since. De Vere Group kept with it for approx 16 years and now owned by another Group who have spent 4 million so far on refurbishing. Over this Xmas period there was only the local church choir for entertainment but I have since heard there was a quiz but I never knew. The hotel and room could be cold and the room has very dark lighting. The restaurant one morning for breakfast was freezing and as the tables are marble topped and hot drinks were cold within a very short time and the hotel was nearly full!! That same night the restaurant was nice and warm!! Other than that I would still highly recommend this splendid hotel but a shame that it now costs £10 per night for car parking.
2014年12月31日評價
9.3
屈機
英國 alistair
夫婦/情侶旅客
標準房(雙人床)
2014年11月入住 1 晚
grand harbour ”
we stayed here for the night to do some christmas shopping the hotel was lovely the staff couldn't be more helpful and the breakfast was lovely too ,we would definately stay here again thank you.
We loved it and will be going again thank you to all the lovely staff x.
2014年12月2日評價
10.0
屈機
英國 Ann
單行旅客
標準房(兩床)
2014年11月入住 1 晚
The hotel was friendly nothing was to much trouble”
Friendliness of the staff and professionalism.
2014年11月10日評價
8.7
激讚
菲律賓 Renato
夫婦/情侶旅客
豪華房
2014年5月入住 2 晚
Nice Pre-cruise Hotel”
Nice location, staff and good accomodation
We enjoyed our stay as the hotel is within walking distance to nice landmarks, and a big mall.
2014年10月27日評價
9.0
屈機
愛爾蘭 Eamonn
夫婦/情侶旅客
豪華房
2014年7月入住 1 晚
Pre-Cruise stay”
Nearness to the port ,
Our stay at the Grand Harbour Hotel was excellent,except for the breakfast,which is buffet style and it was not very hot !!!!!
2014年9月12日評價
7.7
超好
緬甸 Khine
帶幼兒的家庭旅客
豪華房(特大床)
2014年6月入住 1 晚
Value for money.”
Clean, Big room, Friendly staff
I will love to go back there again. Very comfy room. and quite near to the Paulton Park.
2014年7月14日評價
8.0
激讚
英國 James
夫婦/情侶旅客
豪華房
2014年7月入住 1 晚
Very convienient for meeting relative from cruise ”
The room. The service from staff the afternoon tea
Great stay. Accomplished our plan for meeting relative gym and pool very nice
2014年7月13日評價
10.0
屈機
英國 Sharon
夫婦/情侶旅客
標準房(雙人床)
2014年6月入住 1 晚
comfortable nights sleep”
lovely room good food pleasent staff
the night we spent was great we upgraded to an exec room which was great. Dinner was very good presentation was great everything was spot on would go back if we were to spend time in southampton again
2014年7月4日評價
8.3
激讚
美國 Melissa
夫婦/情侶旅客
標準房(雙人床)
2014年5月入住 5 晚
Very nice stay, room nice, hotel clean and nice ”
location, size of room, clean
Enjoyed stay, close to cruise ship, shopping and sites and good transportation on train and bus around southwest england.
2014年5月27日評價
7.7
超好
英國 Roderick
夫婦/情侶旅客
豪華房
2014年5月入住 1 晚
Comfortable”
Location,nearness to docks and access to city centre
The only major issue I have is with the very dull lighting in the bedroom and bathroom.
2014年5月24日評價
7.0
超好
英國 Julie
夫婦/情侶旅客
豪華房
2014年5月入住 3 晚
nice and clean”
refurbished room
comfortable
2014年5月19日評價
9.7
屈機
英國 Hailey
夫婦/情侶旅客
海景行政房
2014年4月入住 1 晚
great stay will definitely stay again.”
friendly staff, great rooms ,great location.
Our stay was fantastic we where surprised with a free upgrade to a suite. As parents this was a special treat for us and the hotel made it even better thank you.
2014年4月29日評價
9.0
屈機
英國 peter
夫婦/情侶旅客
標準房(雙人床)
2014年4月入住 3 晚
excellant”
location, breakfast, swimming pool.
excellant.
2014年4月29日評價
5.3
英國 prash
夫婦/情侶旅客
豪華房
2014年4月入住 2 晚
good but not good enough to warrant the price”
the breakfast, comfortable bed and the swimming pool will hqve to be three notable things.
This was a last minute booking for a treat for my partner. We arrived and waited good 20mins before the receptionist came to book us in. Nothing in the rooms with local attractions etc, just a worn out old room service menue. No mini bar, tea coffee facilities were bare minimum. When you call for room service they will not pick up the phone so when you ring the reception you will be lucky if they pick up the first time round. We wanted a bottle of water and it took 20-30min before someone turned up with a bottle. For the money we payed, we should have had 5*, but in a local taxi back after the night in town the driver told us how it has dropped a star. Thus the remnants of 5* hotel with less than 4* service. I will not book this hotel for future visit.
2014年4月27日評價
8.0
激讚
英國 LORI
商務旅客
標準房(雙人床)
2014年2月入住 1 晚
Great hotel with lovely garden restaurant”
Great location, lovely decor and friendly staff
This hotel was greatly situated with a lovely pool and spacious rooms. Would definitely stay there again.
2014年4月14日評價
9.3
屈機
美國 LiChun
商務旅客
豪華房
2014年4月入住 3 晚
Great hotel ! Service is wonderful, food is great.”
Location
Supper!
2014年4月11日評價
8.3
激讚
英國 Tony
夫婦/情侶旅客
2014年3月入住 1 晚
Great hotel”
food room situation
2014年3月27日評價
10.0
屈機
英國 Michael
單行旅客
標準房(兩床)
2013年12月入住 1 晚
Excellent”
Location very clean friendly staff
Most welcoming clean tidy hotel. Fine location near to shops entertainment facilities theatres swimming leisure facilities. Ideal for cruise passengers. The high spot were the excellent breakfasts. Unusual but nice to have a freshly cooked ham on offer.
2014年1月4日評價
10.0
屈機
英國 Antony
夫婦/情侶旅客
小型套房
2013年11月入住 1 晚
Excellent, very friendly and helpful staff, nice c”
Location, staff, quality
2013年11月27日評價
9.3
屈機
美國 Alfred
夫婦/情侶旅客
小型套房
2013年11月入住 2 晚
Most pleasureable. Exceeded expectiations.”
Location to the docks. Quality Hotel. Friendly and courteous staff.
We were extremely pleased with this hotel. Upon check-in we were informed that we would be upgraded to a suite which was more than we anticipated. The hotel is in the process of upgrading some issues of maintenance which the previous owners had not taken care of. Overall, the experience was most pleasant and we are grateful to Gabriel for his attentiveness and courteous manner. We wish Gabriel good luck with his promotion.
2013年11月22日評價
9.0
屈機
英國 Colin
夫婦/情侶旅客
標準房(雙人床)
2013年11月入住 1 晚
Nice hotel-well situated-needs updating”
Staff-location-cleanliness,good overall service.
Enjoyable short stay. Excellent staff. Room good size and clean. Poor water supply to bathroom fittings, £10 per day parking fair for the location but addition of £2.50 admin charge for this was unjustified. Only 6 disabled bays available,not enough. Only letdown,small but very annoying,room kettle would not boil water…no morning tea!
2013年11月20日評價
10.0
屈機
科威特 FAISAL
夫婦/情侶旅客
豪華房(兩床)
2013年10月入住 3 晚
Great and amazing ”
Large room. Good service. Friendly
Great and interesting stay. The staff are very friendly. Helpful. The location is very good. I like the room and the bathroom. The size and the FURNTURE. The car park is near the hotel. The food and the service in the resturants are great.
2013年11月2日評價
8.0
激讚
英國 Paul
夫婦/情侶旅客
海景行政房
2013年10月入住 1 晚
Hotel location fantastic”
Easy to get to by road with ample parking next to the hotel. Hotel location just a short walk to the shopping centre and the cruise ships. Quiet location no excessive noise
Although an executive room, the room was a little tired and in need of some refurbishment. The bathroom towel rail did not work and the power lead was loose and exposed - not good in a wet area. The shower cubebicle was mouldy around the door seals and smelt damp. Hair dryer cuts out and emits a burning smell - reception contacted for a replacement - not delivered prior to our departure for dinner engagement (20 mins). Bedroom upholstered chair worn and tatty. Corridor outside bedroom smelt of cigarette smoke. Staff very helpful with Taxis and car park charge. Room excellent size and great view of the cruise ships. Good nights sleep with no disturbance. Hotel location excellent for shopping Nd dining out.
2013年11月1日評價
4.7
南非 MANFRED
夫婦/情侶旅客
2013年7月入住 2 晚
IT WAS IDEAL AS A BASE WAITING FOR A CRUISE SHIP”
CLOSE TO TOWN MODERN HOTEL CLOSE TO CRUISE TERMINAL AND EATING PLACES
This is a nice modern hotel built to five star standards.Staffed and serviced to Asian standards it could overnight be changed to a five star facility.
2013年8月20日評價
8.0
激讚
英國 david
夫婦/情侶旅客
城景行政房
2013年8月入住 2 晚
great hotel for pre cruise”
swimming pool - location - rooms
Apart from the slow check in procedure everything was fine - lovely big pool and gym for city hotel. Free wifi throughout hotel and nice buffet breakfast Although check in was 3pm still had to wait for someone to check if room was ready -waited around 15 minutes and front office staff not very friendly
2013年8月15日評價
7.7
超好
新加坡 Swee
商務旅客
標準房(雙人床)
2013年5月入住 2 晚
Good”
Convenience, good service
Generally good. Except that the kettle is very dusty and dirty. Certainly need tochange the kettle.
2013年5月19日評價
5.3
丹麥 Peter
商務旅客
豪華房(特大床)
2012年6月入住 1 晚
Good location ”
Sea View, good bar
not the best of places if you are looking for overall experience, service lets you down a little as well as the decor. Lift was out for most of the time there.
2013年4月18日評價
8.3
激讚
台灣 Wei
單行旅客
2013年2月入住 1 晚
Good location with good deal”
Big room, dinner and breakfast are great, good deal
Location is closed to the mall. i have good deal ie: dinner and breakfast and wifi included, and i only have to pay approx per night. I am happy with the deal i got. Thanks agoda!
2013年3月3日評價
5.0
英國 francoise
夫婦/情侶旅客
小型套房
2013年2月入住 2 晚
Food good but rooms dirty and shabby”
Location
Location good, outside good, some staff are great. But as for the rooms , house keeping needs to be addressed as room was dirty , dusty, mouldy and dangerous with lots of cables lying on the floor . Luckily we didn't have any children. Bathroom was filthy and state of shower was terrible!
2013年2月24日評價
9.3
屈機
英國 Ian
夫婦/情侶旅客
2013年2月入住 1 晚
Lovely hotel with amazing rooms”
the quality of the hotel - all was top rate including the food and the staff were very attentive and ready to serve.
We were impressed with this hotel and found the food very good quality. The only negative side was the fact that we were charged a 10% service charge on our meal which we didn't expect and we had to pay £10 for parking in the hotel car park which made the special offer we bought a little more expensive than planned.
2013年2月20日評價
8.0
激讚
英國 Stuart
夫婦/情侶旅客
2013年1月入住 1 晚
Lovely hotel but slightly misleading deal”
The building, location, facilities, food
generally an excellent stay but the residents parking at is more expensive than some other places i've stayed and i really didn't like they way they added service on to you food bill so they try to get you to pay 10% service for what would have been the charge for your inclusive meal. the service was good but at times very slow (the meal took up way too much of our evening) so when i went to check out in the morning i complained that i would not have paid this much, they were very polite and quickly removed it from my bill and i offered to pay half. the food was really good, better than expected. the desserts were to die for, absolutely amazing. the location is great, not far to walk to oxford st for a good night out.
2013年2月6日評價
8.7
激讚
英國 Gemma
夫婦/情侶旅客
2013年2月入住 1 晚
A really nice hotel with lovely rooms”
Nice breakfast, good dinner, comfortable bed
I really enjoyed my stay at the De Vere Hotel Grand Harbour. We had a town view which was very pleasant. The beds are really comfortable and I got really good sleep. The only problem was that the shower/bath was difficult to work and the shower head was leaking.
2013年2月6日評價
8.7
激讚
英國 terence
商務旅客
標準房(兩床)
2013年1月入住 1 晚
Nice hotel”
Reception area and resturant
Very helpful staff and clean hotel close to the terminal and shops with good parking and off loading for bags and large boxes. The food was good in the resturant with nice service. The steak was heart and wine even better. Beer in the bar reasonably priced
2013年1月19日評價
4.7
英國 Roger
帶大齡兒童的家庭旅客
小型套房
2012年12月入住 1 晚
Could have been so much better”
Location
Somewhat disappointed considering we paid for two executive rooms.Not even complimentary water in the rooms which were dark, dated and tired. Reception staff were very average for such a prominent well reported hotel. Breakfast staff were better and more friendly.Car parking was extra and non negotiable, I wouldnt stay here again.
2013年1月7日評價
5.0
新加坡 Syed
單行旅客
標準房(雙人床)
2012年12月入住 1 晚
Not Meeting Expectation”
Location, especially those going/coming back from cruises.
i came to the hotel after a cruise for a night. since the ship was to dock in the morning, i had requested for early check. i was expecting to check in at least at about noon but had to wait till after 3 pm. checking in wasn't satisfactory. rooms were clean. breakfast was one that would be found in any other hotel. location was good, very near the cruise centre. shopping areas were within walking distance.
2012年12月28日評價