Agoda 提供 中國 杭州 杭州索菲特西湖大酒店 (Hangzhou Sofitel Westlake Hotel)的真實住客評價和網路最低預訂價格 - 第1頁
立即預訂:杭州索菲特西湖大酒店

杭州索菲特西湖大酒店 (Hangzhou Sofitel Westlake Hotel)評價

超好
目前有 170 條評價聽聽住客真心話
7.8
93% 旅客會向朋友推薦此住宿

住客真心話

來自Agoda用戶(共170條)來自Booking.com用戶(共417條)
7.8
超好
目前有 170 條評價
按遊客類型進行篩選
清潔度8.1
設施7.6
位置8.7
客房質素及舒適度7.2
服務質素8.0
性價比7.2
真實驗證評價 | 資料來源: Agoda
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顯示 114 份已驗證評價
5.7
中國 WANXIA
商務旅客
2015年3月入住 1 晚
五星级空调未到时间开,提供电风扇,哈哈”
没有
2015年4月1日評價
8.3
激讚
中國 ting
帶幼兒的家庭旅客
2013年10月入住 2 晚
性价比很高的酒店”
1.地理位置非常好,观光、购物、餐饮都很方便;2.中餐厅价格公道口味不错;
1.地理位置非常好,观光、购物、餐饮都很方便;2.中餐厅价格公道口味不错;3.花园较少;4.缺少儿童娱乐设施; (ps:现在家庭都会带小孩一起度假,但是酒店洗手间大多没有适合1米左右孩子的洗手池,大人的洗手池太高,没有可踩的地方,浴缸的水龙头又太远,总之希望以后酒店都能考虑到孩子的因素,做到更人性化)
2013年10月8日評價
5.0
中國 Zhengwen
帶大齡兒童的家庭旅客
奢華房(大床)
2013年10月入住 2 晚
很不愉快”
没有
酒店是十年前装修的,所以房间设施很老旧,从房间设施来看跟三星酒店没有区别。并且豪华房都是靠着马路,非常吵。前台服务差,check in 和check out的速度都非常慢,应该是培训没有到位,对于一些顾客的提问也不能做出及时和到位的回答,完全没有五星级酒店的前台的专业素质。酒店的早餐品种少,价格又太高。另外,因为酒店停车场太小的缘故,所以要停车还得先去前台办理入住,非常不方便。
2013年10月6日評價
7.7
超好
中國 chunjuan
單行旅客
奢華房(大床)
2013年7月入住 1 晚
总体来说很愉快的一次住宿”
服务,设施,环境都还不错。
还是挺好的,朋友帮忙推荐这家酒店,习惯了住五星级的酒店,当时也很着急的,就让朋友推荐一下,急忙付钱定的酒店。现在看来,还是蛮值得的。
2013年7月27日評價
6.3
不錯
中國 wei
帶大齡兒童的家庭旅客
高級房(2張單人床)
2013年6月入住 2 晚
还可以吧”
1、干净。2、安静。3、离西湖近,方便游玩
2013年6月27日評價
6.7
不錯
中國 tianping
帶幼兒的家庭旅客
2013年2月入住 1 晚
位置优越,但空调不给力”
就在西湖边上
实在不知该对他家的空调说啥。入住是冬天,但开得实在太热了,宝贝热得直哭,无奈只能开冷空调,发现出来的还是热风,最后只能一晚都开着床睡。不过,服务还是不错的,就是早饭太简单了点,丝毫看不出是五星的标准。
2013年2月20日評價
9.7
屈機
新西蘭 tian
夫婦/情侶旅客
2012年12月入住 2 晚
服务和食物不错的饭店”
西湖边,景点旁。5楼happy hour西式食物比较地道。洗浴用品质量好。
我们入住时因系统原因,没能预订上。耽误了时间。酒店帮我们升级到了行政房。服务非常好。They alwasy delivery the snack for us when we working in the afernoon in hotel. there also have a nice food massage place beside hotel. the servicer will bring you to there, the price is very reasonalble with good services.
2013年1月11日評價
9.7
屈機
中國 lu
帶幼兒的家庭旅客
2012年4月入住 2 晚
位置和房间很好”
离西湖非常近,走一个地下通道就是,附近吃喝都很方便,临近南山路酒吧街。
比较不错的酒店,房间够大,床也很舒服。离西湖非常近,走一个地下通道就是,附近吃喝都很方便,临近南山路酒吧街。每天从西湖散步回来正好在酒店门口的酒吧喝一杯,非常方便舒适
2012年5月7日評價
3.3
中國 Bin
團隊旅客
2012年3月入住 1 晚
性价比非常不好 not value for money”
离西湖近,去经典方便 close to the west lake
前台不专业,房间里面竟然没有送瓶装水。同时,房间非常闷热,提出要开冷气的时候,被告知冷气还未到提供时间,最后,给了桶冰了事。早餐非常简单,东西拿完了,竟然没有人加,早餐的地方也非常闷热。住了那么多五星级宾馆,没有住过那么不好的,以后不会再去了。
2012年4月6日評價
6.0
中國 zhan
商務旅客
2011年4月入住 2 晚
位置优越,管理有待提高”
非常方便的位置,去西湖天地步行只要3-5分钟
行政酒廊是我所见过东西最少的酒店,管理和服务都很差 行政楼层的接待态度非常好,是这次住宿的唯一满分。酒店对住宿客人停车免费,也值得肯定。想在杭州的很多时间叫到不谈价格的计程车是很困难的事情,这个城市的管理水平有待提高
2011年5月10日評價
8.3
激讚
中國 Hu
單行旅客
2010年9月入住 2 晚
地点很好,却没有好的景观”
西湖和杭州城在此连接
没有合适的窗外景观可言
住了两晚,总体非常满意,有五星酒店的风范。地点自然是绝佳,离西湖隔一条本就精彩的南山路;却也紧连着杭州城的西湖大道。干什么都非常方便。硬件软件都有五星酒店的风范。美中不足的是因为酒店的建筑是南北开窗的,所以就没有所谓的湖景可言,特别是面对之后的居民住宅的那些房间,感觉视线不佳。不过,总体还是相当值得推荐的。
2010年10月5日評價
10.0
屈機
澳洲 Shaheen
商務旅客
城景高級房(2張單人床)
2017年9月入住 3 晚
Awesome Place”
Awesome Place
2017年12月20日評價
10.0
屈機
印尼 Jusuf
夫婦/情侶旅客
高級房(2張單人床)
2017年11月入住 1 晚
屈機”
Perfectly located for walking to Xi Hu with few shops and restaurants and very close walking distance to Hefang St and to Ding'an subway. Hotel room was huge , clean , tidy . I love this hotel , 100% recommended
2017年11月21日評價
10.0
屈機
印尼 yulia
帶幼兒的家庭旅客
高級房(2張單人床)
2017年5月入住 1 晚
good hotel”
everything is good.
2017年11月19日評價
8.8
激讚
新加坡 Yvonne
夫婦/情侶旅客
豪華房(大床)
2017年11月入住 3 晚
激讚”
Location was excellent, very near to West lake. Staff was excellent and efficient in checking in and checking out.
2017年11月14日評價
10.0
屈機
新加坡 WAI
夫婦/情侶旅客
2016年9月入住 3 晚
Excellent value for money”
Within walking distance from the metro, making access to the railway staion or airport easy. The room was spacious and clean, attributes which were consistent with the Sofitel brand. Service staff were attentive to our requests. The westlake was a mere 5 minutes from the hotel. No hesitation in coming back again.
2017年9月9日評價
8.8
激讚
美國 Robert
單行旅客
高級房(2張單人床)
2017年8月入住 4 晚
激讚”
Except for slow internet, a fantastic hotel.
2017年9月5日評價
7.6
超好
馬來西亞 CHIM
夫婦/情侶旅客
高級房(2張單人床)
2017年5月入住 3 晚
Memorable stay”
I initially booked a superior room without breakfast. But during check-in, the reception staff introduced an upgrade package with extra payments. It costs about RM130 which included daily breakfast for 2, afternoon tea and happy hours at the lounge level 5. Plus i was to be given a room on the same lounge floor 5. I accepted it and it was great. The ambiance, the location and the lounge setting was beautiful. We enjoyed the room, the lounge etc. My wife in particular was very impressed.
2017年5月14日評價
6.8
不錯
馬來西亞 HAI
夫婦/情侶旅客
2017年4月入住 5 晚
不錯”
It happen to be my birthday during my stay, and tq sofitel for the lovely birthday cake. Walking distance to the Westlake. Room is clean.
2017年4月19日評價
8.4
激讚
西班牙 Erika
商務旅客
高級房(2張單人床)
2017年3月入住 5 晚
Excellent”
Very Clean, Good breakfast, Kind staff. Good stay!
2017年4月7日評價
7.6
超好
新加坡 JIE
商務旅客
高級房(2張單人床)
2016年4月入住 2 晚
expensive”
expensive and facilities old
2016年12月9日評價
6.8
不錯
泰國 Vasin
夫婦/情侶旅客
高級房(2張單人床)
2016年11月入住 1 晚
not as good as we expected”
Not a "Sofitel" brand we are familier with - the room was too small for 2 people - not so new - staffs are nice and location was good
2016年11月21日評價
9.2
屈機
澳洲 Brittney
單行旅客
2016年11月入住 2 晚
WestLake is the place to be! ”
i had a brief ttip to Hangzhou, and if i'd had any idea, i would have stayed 5+ days. Considering i only use a hotel for safe sleeping, the Sofitel fit the bill. It is a little bit dated and could use some freshening up. But i am not there to chill in a hotel room. The room is comfortably sized and the beds are large and comfy too. A nice bathroom as well. Only "complaint" is that there was a view only into the building across- very close. so drapes had to be closed at all times. Additionally, the windows don't seem to seal well, or there is a duct issue. I am not sure which but i awoke each morning to pungent cigarette smoke smell in the room that made me actually check to see if the windows were open. The staff is really helpful. especially the lovely lady in the business centre who helped us arranged train tickets for our next 2 destinations. She could not have been more helpful. the cocktail lounge in the lobby serves pretty nice drinks at a good price. it is a shame it closes relatively early. but it seems the way in China. The hotel is across from the lake and is a perfect location for accessibility to all the things around the WestLake area that you can get to on foot.
2016年11月10日評價
8.0
激讚
新加坡 Wei
單行旅客
高級房(2張單人床)
2016年10月入住 2 晚
Hotel close to West Lake Park”
Hotel is conveniently located near the West Lake, restaurants and shops
2016年11月1日評價
8.0
激讚
新加坡 LAY
夫婦/情侶旅客
奢華房(大床)
2016年10月入住 1 晚
good location ”
Hotel is near to the famous west lake, and various shopping which is within walking distance. You are able to walk to the shopping street within 15 mins.
2016年10月20日評價
8.0
激讚
馬來西亞 CHUAH
帶幼兒的家庭旅客
高級房(2張單人床)
2016年9月入住 3 晚
UNFORGETTABLE WESTLAKE TRIP”
It is located in a walking distance to the well known Westlake and the room is spacious.
2016年10月8日評價
10.0
屈機
香港 Kai
夫婦/情侶旅客
奢華房(大床)
2016年9月入住 3 晚
great”
X
2016年9月30日評價
6.8
不錯
比利時 Frederik
商務旅客
高級房(2張單人床)
2016年9月入住 1 晚
good hotel but old style rooms”
old rooms
2016年9月22日評價
8.8
激讚
香港 Wing
帶大齡兒童的家庭旅客
高級房(2張單人床)
2016年7月入住 7 晚
Excellent Hotel”
Excellent location, right next to West Lake. We can go anywhere in West Lake either on foot or by taxi under RMB 20. Lots of good restaurants nearby. The room is clean and spacious. There has been some issues with the flushing system, but the staff fixed it immediately. My only concern is the man-made fragrance fhey use in the hotel lobby, which I guess is to get rid of the smell of smoke. But the hotel is vey good in general, especially given the low price.
2016年7月22日評價
8.8
激讚
澳洲 Adrian
商務旅客
高級房(2張單人床)
2016年7月入住 5 晚
Great hotel”
Very nice inside. Only problem was I was on the second floor and if you open the window smoke and smog gets in!
2016年7月8日評價
8.0
激讚
泰國 Chirabodee
單行旅客
高級房(2張單人床)
2016年6月入住 4 晚
Good hotel near West Lake”
The location is good, although there is no metro station nearby. It is just a few minutes walk to West Lake. On the other side of the avenue, there are malls and dining places. The staff was helpful.
2016年7月7日評價
8.8
激讚
澳洲 Rosslyn
帶大齡兒童的家庭旅客
高級房(2張單人床)
2016年6月入住 9 晚
A wonderful experience”
I really couldn't have found a better place to enjoy the serenity of West Lake and the delights of Hangzhou. I found the hotel staff extremely kind and helpful and particularly valued the support from Sol who seemed to understand my needs perfectly - thank you to everyone at Sofitel.
2016年7月5日評價
8.4
激讚
菲律賓 MARFRED
夫婦/情侶旅客
奢華房(大床)
2016年6月入住 2 晚
Hangzhou hideaway”
Perfect location and good amenities. Food could be better. But service was quite excellent
2016年6月21日評價
8.0
激讚
中國 WenQian
帶幼兒的家庭旅客
2015年7月入住 1 晚
good location”
its very close to the lake by walk distance.
2016年6月18日評價
9.2
屈機
台灣 SHIH
商務旅客
2016年5月入住 1 晚
Great”
Good location and services.
2016年5月21日評價
10.0
屈機
意大利 Rafael
商務旅客
高級房(2張單人床)
2016年3月入住 2 晚
Business”
A great place to stay and travel by train to Cixi. Very close to the lake walking distance.
2016年5月20日評價
9.6
屈機
韓國 sungjong
商務旅客
2016年3月入住 1 晚
Just next to West lake”
The location couldn't be better, (actually there are several 5 stars hotel around west lake) but anyway, it's located very good area. Also good to take a walk along the lake and Hangzhou Xin-tian-di to sip coffee and dinner
2016年4月21日評價
7.6
超好
新加坡 KOON
團隊旅客
高級房(2張單人床)
2016年3月入住 4 晚
rooms are spcaious but then interior need lots of improvements.”
Even with the newly renovated rooms, a lots of fixture are falling apart, eg toilet not able to flush well, the blinds are old and stained. air con system not working very well.
2016年4月5日評價
10.0
屈機
新加坡 Ang
夫婦/情侶旅客
2016年3月入住 2 晚
Great Location”
Location is great. Easy accessability to mutiple attractions. Hotel is clean N beautiful. Will definitely return if opportunity arises.
2016年4月5日評價
8.3
激讚
新加坡 Yong
單行旅客
高級房(2張單人床)
2016年2月入住 1 晚
Awesome location”
Good location, good service and it's room is spacious
2016年2月25日評價
9.3
屈機
中國 Liu
單行旅客
高級房(2張單人床)
2015年12月入住 3 晚
Hotel location ”
hotel location is very near Xihu and convinient for transport, the room is okay but the hotel outlook looks not a 5-star.
2016年2月10日評價
8.7
激讚
新加坡 Wan
夫婦/情侶旅客
高級房(2張單人床)
2015年12月入住 2 晚
Made the right choice”
Location, Comfortable bed, Clean room
We love how it was near to the malls yet accessible to the west lake, all of which are just a crossing away. It is a 20 minutes walk to Hefang Street. The free upgrade was a pleasant surprise and I'm sure the standard room we booked will be equally clean and comfortable as the queen room.
2016年1月13日評價
9.7
屈機
新加坡 Jasmine
團隊旅客
高級房(2張單人床)
2015年12月入住 1 晚
Great Hotel Experience ”
Location, Detailed, Comfortable
I had a great hotel experience staying at the hotel. It is conveniently located next to Westlake and around some shopping malls. It is nice to take a leisure walk around westlake. The hotel staff is friendly and attentive to our needs. The hotel is also very detailed from the toiletries to the bed. It also has different pillows to choose from for us to have a good sleep. Breakfast at the hotel has a good variety. The hotel staff is very friendly to help in guiding us to places and helping to get a cab. Love the experience there. Would like to stay there again given a chance. Highly recommended to stay there.
2016年1月10日評價
5.7
印度 Mohamed
商務旅客
高級房(2張單人床)
2015年10月入住 3 晚
Overrated, restaurent is very expensive”
Location, friendly staff,
Good
2015年10月20日評價
8.3
激讚
泰國 Supannee
團隊旅客
高級房(2張單人床)
2015年8月入住 1 晚
Great accommodation, very bad food”
The room was very well-kept and beautifully decorated
Accommodation was superb since the furnishings and the air were very clean. However, dinner at the hotel was extremely disappointing since it was expensive but the food quality was worse than fast food outside that was ten times cheaper.
2015年8月31日評價
5.3
新加坡 TIMOTHY
商務旅客
奢華房(大床)
2015年5月入住 1 晚
Short of expectation”
Housekeeping
Front desk spoke English well (Tiffany) and check in was prompt. Incidentally she did my check out as well. No service lapse. Good job. Food and dining through room service is terrible. Club sandwich, chicken rice, chicken breast seriously needs some work. Presentation is poor, taste is not up to standard and portion is small. It pales in comparison to most of the five star hotels in China. Even Sheraton that charges less for room service and Changzhou tasted better in all their food. As I'm on the club floor, the breakfast selection is pathetic. It's not a feast I'm expecting but I would at least expect three to four hot food including omelette for a club floor lounge. Instead that is only one pot of congee, mostly bread and salad there. Yes I could choose to head to the ground floor for a full spread but it is no excuse for such poor diligence on a USD 200 a night room! Ambience of the lobby has no class or exclusivity, it's noisy and there are a lot of people walking in and out even thought they don't seems to be staying there. My room view is well the worst I'm got for room 506. I'm staring at a old apartment block that is less than 40m away. So they could well look at what I'm doing. Five star, club floor, no view, poor dining, lacks exclusivity and USD 200 a night. It's a rip off!
2015年5月12日評價
8.0
激讚
香港 Wai
夫婦/情侶旅客
奢華房(大床)
2015年4月入住 1 晚
overall it's good”
location
2015年5月2日評價
7.0
超好
香港 Yiping
單行旅客
高級房(2張單人床)
2015年4月入住 5 晚
planning and management are lack of vision”
hotel staff are friendly, quick in responding to guest's request, professional
The hotel has a very good location, and the hotel staff are friendly, professional, and quick in responding to guests' needs. However, the hotel management lacks of vision. When I (and some other guests) checked in the hotel on April 1, 2015, it happend to be very hot (maybe unusual for this time of the year). The hotel could not provide air-condition. So it was a torture for most of the guests for two nights. Luckily, the cold front came the third day, and the temperature dropped. Otherwise the hotel might see substantial guests compain, and request early check out and refunding! This incident susggests the hotel is not prepared for such abrupt weather changes in early April, and it is serious lacking in visopm with regards to management strategies. For a 5- star hotel, this should not have happened!
2015年4月7日評價
9.0
屈機
孟加拉 Atiqul
商務旅客
高級房(2張單人床)
2015年2月入住 1 晚
Nice and Cool”
Nice location, clean and good food
2015年2月7日評價
5.3
美國 Winn
商務旅客
奢華房(大床)
2014年12月入住 2 晚
NOT a 5 start hotel”
clean, accessible
house keeping keeps waking us up at 7am, even when the "Do not disturb" sign is lit. Can't control the room temp because it has a central system, so it was super hot w/ the thick blanket, but not warm enough w/o it.
2014年12月20日評價