Hanoi Esplendor Hotel and Spa在年重新裝修，無論你在河內出差或旅遊，都可在這裏住得暢快。 住宿距離市中心1km，住客無論是希望遊覽市內景點或是參與不同活動都十分方便。 住宿佔盡地利，住客可以方便快捷地前赴市內大各大熱門景點。
Hanoi Esplendor Hotel and Spa同時提供多種設施，讓你在河內的旅程更多姿多采。 客房皆有免費Wi-Fi, 24小時保安, 每日客房清潔服務, 壁爐, 的士服務等設施一應俱全，滿足不同住客所需。
9層高的住宿設有40間客房，部分客房提供平面電視, 免費即溶咖啡, 免費茶包, 壁爐, 免費迎賓飲品等設備，照顧你的不同需要。 酒店提供Spa, 按摩等休閒設施，定能讓你有難忘的入住體驗。 Hanoi Esplendor Hotel and Spa是你探索河內魅力，放鬆身心的理想住處。
嬰兒由 0 至 2 歲 [包括 2 歲]
小童由 3 至 5 歲 [包括 5 歲]
Hotel Staff are so kind”
We return to the hotel by train after traveling from Sapa at very early morning, the hotel staff are very kind by giving us room upgrade to Junior Suites room without waiting room for check-in. This is unexpected services that we met! They make us feel like home, very warm welcome.
Super friendly, helpful & kindness staff”
Hotel's staff are very friendly and kindness, they give us an upgrade to their better sister hotel without asking just the room room that we booked has no windows. Appreciated for their kindness, very impress and getting back to stay with them if having a chance to go to Hanoi next time for sure!
Never choose it again, air conditioner switched off automatically after midnight every 1 to 2 hours, situation reflected to the hotel and they explained that there was cleansing work last night and everything would be settled afterwards but same situation appeared during our stay, thus we slept so bad for whole trip. Also, they made mistake on the room photos when we made booking, they picked us to another type of room owithout asking us prior, they raised out compensation aftet we recognised the room was not as same as the one we booked, we insisted back to the room we booked and finally they changed back. However, on the next day, the sales manager held us in the lobby when we went out and tried to force us to accept the compensation amd change to a small room, we rejected her and her attitude was bad. Lastly, sound insulation is really bad and we always woke up during sleep.
Good but unpleasant encounter with "free upgrade"”
When we booked via Agoda, the hotel replied that they will be giving us a free upgrade from Studio Deluxe (with 1 double bed) to a Twin room. They said the same during check in and we indeed had the room. However, the next day, they asked us to vacate the room back to a Studio Deluxe because someone booked a twin. We were furious and disappointed with this, as we won't have accepted such free upgrade is they can retract it. Though eventually we didn't move, this incident made the stay unpleasant. Also not too happy: The airport transfer that was arranged didn't come. The hotel has an odd smell everywhere. Happy: Generally friendly staff. Good breakfast with view. They gave us free late check out at 2pm as we had a late flight. Clean room. Location is not bad, though I realised there are better choices closer to Hoan Kiem (where the roads are closed for weekend) and the night market.
Good location. Clean and friendly”
Very nice hotel. Staff were very friendly. Breakfast was good. The only con would be the ceiling height- im 5foot 8 and i could reach up and touch the ceiling. Looking into the bathroom mirror i could see my chest. Found it more comical than annoying. Beds are fantastic. The best sleep i had the whole trip. Shower pressure good. Would stay there again.
They sold our room to another guest”
We reserved two nights but we couldnt arrive for the first night At the next day morning, this hotel sent me a mail "will you come today?" kinda thing and we did go there. But they let other guest stay in our room which is understandable but for the day we arrive as well. So WE CANT GET OUT ROOM!!! No one apologized before i asked, and they tried to make me pay for the commision with not my falut at all and ask us to stay another hotel which cost only half price and not fancy one. I was super disappointed with their attitude and unreasonable thing that they just gave our room away. We were so upset and one of the staff was helping but except that, they just stared at us like uninvited guests even though we paid fully in advance. Especially the lady with the travel things, she didnt care at all about what they did, just tried to reduce our refund. Thats it. DO NOT GO THERE. There are hundreds of other hotels with great and helpful staffs and for sure, whom wont give your room to other.
a new hotel”
We have a great time together. Thanks for everything!!
good location (5 mins. to HoanKiem, good restaurant, 10 mins to Doxuan market), nice breakfast, kind bellboy(🙂) and people, clean room, cozy bed, good service,
Clean room and good location”
Clean and comfortable room. Good location near to every landmarks in the Old Quater. Nice and yummy breakfast. Staffs were extremely helpful and friendly. We really enjoyed our stay!
Dear Michelle, Thanks so much for your rating We hope to have the chance tobe served you again at our hotel With best regards, Hanoi Esplendor Hotel & Spa team
방 2개 예약했었는데 방을 둘 다 업그레이드 해줘서 너무 좋았어요 캐리어랑 중간에 롯데마트에서 박스로 들고 온 것도 다 방으로 올려다주었고 샌딩서비스 예약도 편하게 했어요 조용했고 벌레 없어서 좋았습니다 스파도 나쁘지 않았고요 위치는 주변에 뭐가 없어서 그저 그랬지만 그래도 그랩 타거나 걸어다닐만 했어요 하쥐매는 까운떠예숴 알리여주능 음쉬그저믄 가쥐매러요후 알아서 찾으시는 걸 추천합니다!
호안끼엠 근처라 숙소까지 걸어갈 때 복잡하고 한 것은 어쩧 수 없는 것이고 그 외 숙박 시설 아주 청결하고 좋습니다. 밤에 잘 때 시끄럽지도 않아 푹 잤습니다. 근처 맛집들, 호수, 야시장 근처라 밤 늦게까지 잘 놀았습니다. 특히 분보남보.. 아주 가깝습니다. 직원들 너무 친절하셔서 여행 할 때 여러가지 도움 많이 받았고 조식 맛집 입니다~~~ 다시 하노이 가서 호안끼엠 근처에 묵는다면 에스플랜도르에 머무를 생각입니다!!
다른 호텔로 체인지”
제가 영어를 못해서 예약오류인지 다른방으로 변경해준다며 창문도 있고 방도 넓다고 소개하며 주변 저렴한 2성 호텔로 변경해주었습니다. 변경된 곳은 친절하지만 굉장히 오래된 방으로 머물기 힘든방이였어요 여행 첫날부터 꼬이기 싫어서 그냥 사용했지만 나중에 검색해보니 숙박료도 차이가 심하네요. 이 점하나로 저는 이 호텔에 높은점수를 주기 어렵네요. 그 외 호안끼엠 근처의 다른호텔에 머물렀을때 비교해보면 모든점에서 말하기도 싫어지는곳이다.
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