Booked two rooms here Junior suite and normal room. Forgot to mention the the terrible checkin experience, after a long haul flight who can wait for 4 hours for checkin? Well i did arrived at around 11:45, but i was able to check in only at 16:00. Check out my other view of this hotel for my detailed stay in junior suite. Not recommended for typical 5 star experience.
Thank you for your review of your past stay with us.
I always appreciate hearing from our guests – including places of improvement, ensuring that you and future Guests are taken care of.
We are very sorry that had a disappointing experience with us and I have addressed these issues with our staffs.
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Thank you once again for your comments.
2018年5月入住 3 晚
Commendable but not Excellent.”
A Basic component of a room is it's ambient temperature and in this case it was broken. Who will tolerate this from a five star hotel's Junior suite room, I did, because the weather was pleasant during my stay, it didn't bother me much. Stayed here for 4 days out which i would spend only 6 hours sleeping in the night in my room.
Plus point the Garden bar, concierge and the family mart located 2 minutes walk from the garden bar.
Manager on Duty assured to take necessary steps regarding room temperature, unless prove their promise. I am doubtful about my next stay here.
Overall a commendable property with a few glitches that needs to improve to stay in the game.
We are sorry we were unable to provide you with the quality of amenities and service you expect from Hilton during your recent stay.
We apologize for the room temperature and will work with our maintenance team to ensure this does not happen again.
If you return to our area, we hope you will consider staying with us again.