our stay at the Byblos was far from comfortable. staff gave poor excuses for turning off the hot water so we couldn't have a hot shower. the number of nights we slept at hotel was approximately 5 nights in 2 weeks. having to stay with my husbands family because of no hot water for showering. the reason they gave was we were the only people at the hotel and had to let reception know when we would be there. unacceptable. hot water is part of the service regardless of whether were there or not!we checked out after 2 weeks and they didn't give documentation stating that we had checked out. stating that manager wasnt in. also had to wait for someone who speaks English before we could voice concerns about issues. television only had one channel also. out of what was meant to be a 3 week stay at the Byblos we spent most of that time staying with family. so the Byblos got payment for the whole 3 weeks booked and we wernt even there. when asking about a refund for the last weeks stay I was told that they didnt think I would get any refund as the hotel had changed owners. poor excuses and very poor hotel. i would recommend the citrinne hotel as we stayed there one night. food lovely, booked tour for the sahara for us and staff friendly and hot water for a shower unlike the Byblos in every way
2014年7月入住 5 晚
séjours 31.07 au 05.08.2014 le cauchemar commence à notre arrivé. le réceptionniste n’était pas au courant de notre venue.
le premier jour on constate 1-toilette mal fixé. 2-lavabo bouché et mal fixé. 3-impossible de régler la température de la douche. 4-de la saleté qui sort du tuyaux de douche. 5-l'eau chaude sens le mazoute. 6-pas de téléphone ni de frigo dans la chambre. 7-des cloues qui traînes par terre dans la chambre. 8- l’ascenseur ne panne. 9-régulièrement des coupure général d’électricité . 10-animation nul: matin midi soir la music a coins. ils n'ont pas de matériel. 11-piscine de couleur verte et douche cacher à l'opposer. 12-pas de wi-fi . 13- balcons de la chambre jamais nettoyer. 14-discothèque bouillante, mal isolée, impossible de dormir la fenêtre ouverte.