After I check in and I asked the "onsen" service but they replied that onsen is only for "MEN", not for "LADIES". Onsen fee for guest is $500 yen ($1900 yen for non-guest) ! Secondly, I request one more pillow for more comfortable but the front desk rejected. They said one pillow for one person use only. Thirdly, the toilet is very old style and the "Electric toilet seat" is not well functioning. I will not stay again.