伊拉烏酒店為商務和休閒旅客而設計，位於繁華的彼得馬里茨堡地區，是市內的熱門地段。 在這裡，旅客可輕鬆前往市區內各大旅遊、購物、餐飲地點。 這間酒店毗鄰金馬賭場酒店, 聖安妮醫院, 納塔爾博物館等熱門景點。
伊拉烏酒店的周到服務和一流設施讓您此行難以忘懷。 24小時送餐服務, 所有房間免費 Wi-Fi, 公共 Wi-Fi, 停車場, 送餐服務等設施一應俱全，滿足不同住客所需。
每間房都可感受到伊拉烏酒店的獨有風格，客人還可盡情享受酒店提供的平面電視, 無線網絡, 無線網絡 (免費), 禁煙房, 空調等設施。 酒店各種娛樂設施讓您在入住期間享受更多樂趣。 專業的服務與豐富的特色活動盡在伊拉烏酒店。
小童由 0 至 1 歲 [包括 1 歲]
I was very disappointed in how the staff of this establishment conducted themselves firstly when receiving us as guest. As I was checking in, the staff were busy chit-chatting about how annoyed they were by other guests. The floors on corridors were dirty and the room did not have a TV remote. It took one of the staff members more than an hour to bring a remote to our room after having to call the reception twice and no apology was tendered for the inconvenience. We could not wait to leave the establishment soon enough.
I was booked but when I arrived Eric of the Hotel said I am not and wanted me to pay if I wanted to sleep there, Unfortunately Agoda do not have a number to service their customers when experiencing such difficulty. I hope that I shall be refunded this money.
Network is the problem on the hotel”
Everything is fine only the network is down
The hotel is very clean with friendly staff”
I wasn't happy with my room. The bathroom was just open with no shower sides or covers so the water just went all over the bathroom inside room5. The remote for the TV was not working. And also the tea/coffee equipment was there with no cattle to boil water
Security poor, dirty rooms and toilets, unfriendly staff. No wifi at all despite they annouced they have. I paid breaskfast included and the staff wanted to charge me again for breakfast, it was a big fighting from arrival until departure. a very bad experience. Not recommended at all.
stained pillow small breakfast
Not impressed ”
Not much to choose from on their menu
Not recommended. ”
Our stay here was very disappointing. We were initially placed in the paraplegic bedroom next to the receptionist , which stunk of stale smoke and the windows did not open. We were told nothing else was available. After complaining about blood curdling screams (apparently from flats next door), and requesting a refund, another room was found. The noise levels are unacceptable even at 2am one morning. Loud talking, doors banging, and hooting were a problem every night. We had to ask for towels and a bedside table. Only one bedside lamp was available. I could write in the dust on the chair. The staff were unfriendly and we found it frustrating with events in Zimbabwe at the time, that there was no English news channel available. The restaurant was a whole different story. The manager, Philani, did his best to sort out the hotel problems and was a star. His chef, Ayanda, is brilliant and the breakfasts were scrumptious, fresh and thoroughly enjoyed. They definitely saved the day.
I arrived at the hotel & despite having my booking confirmation the receptionist had no information of my reservation.She contacted the financial people to find out if they could verify my booking.Despite having a booking ID (65704111) I was asked if I had proof of payment(which I did not).Eventually after about 2 hours my booking & payment was verified.I must mention that throughout this ordeal the receptionist was very polite & pleasant.The next morning when I wanted to shave their was no plug in the wash basin.The shower had a soap dispenser which did not work.I had a wet shower only.
Comfortable and clean”
We arrived late sat night, only to discover there was no electricity. Reception had two candles, and after asking if we could have a candle for the room, we felt like we were asking for the world. The lights came on around 3am. The shower in the morning was cold - then my husband figured out that the hot water tap, was in fact the cold water, and vise versa. Thinking we would have a good night sleep, were were woken by banging of dishes in the kitchen, and what appeared to me a unhappy hotel guest who was sreaming at the top of his lungs for about 15min, for what I think was the same confusion issue in address of the Ilawu hotels. Breakfast was tasty, and enjoyable - the only thing I enjoyed about the hotel. I unfortunately wouldn't return to this hotel.
Very helpful staff ”
I stayed at the Ilawu Hotel for 2 nights in May 2014. The hotel is located at the city centre. It is a small, budget hotel and worked well for the two nights that I had to spend with my family there for some work. From the time I was picked up from the small less frequented airport, by the hotel shuttle to when I left the hotel, the staff was very helpful and supportive. Each and every request was attended to. The food served at the buffet is wholesome, tasty and value for money. The rooms are decent size though the bathrooms are small. Free wi-fi meant I was connected to my world in India all through. The rooms are very basic and nothing fancy but for the price I was satisfied.
Not a good experience. Arrived at address on booking form to be told that i was booked in at an address some kilometers from the given address. Room substandard , window on ground floor and no way of securing it closed as key was broken in the lock. Only good thing about our stay, was that the staff were pleasant.
Very comfatable, staff were very friendly.”
Great!!!!!!!!!!!!!! Staff were very friendly, we needed a vegetarian breakfast & they didn't hesitate to organise one in a jiffy. Already recommended it to family & friends. Just would have being better if there was a pool.
Unlikely to come back”
No great. Its marketed as a hotel but its really just a guest house. They do the little things wrong namely shower is grimy, breakfast takes too long to serve and the coffee in the room is low budget Ricoffy and Cremora
Ok but not great”
Noisy -staying near the front desk ,the bell for the gate to open and phone would start at 5am . this is the time the staff start preparing breakfast .They talk loudly and also play music . do not get them to wash your clothes as the ruin a few of my shirts. There is no fridge in your room. The shower wash missing one part of the glass screen and it leaked around the rest of it. Very friendly staff and a good price let down by the above
Not that pleasant with a lot of noise”
the hotel was very noisy through out the night, the bed is very old
Pleasant stay. The staff were very helpful.”
It was a good stay, in a pleasant neighbourhood. The staff were friendly and accomodating. The room was clean and comfortable.
Not good at all. Booking was never on their system and had to call numerous times. Intercom to enter did not work, had to hoot for more than 5 minutes before any response. My girlfriend checked us in (I was running Comrades) and had to carry bags by herself - no porter or help. Staff not friendly. Noisy. Room was cluttered. No TV remote. No extra blankets. Aircon didn't work properly. Poor location. No bath, only a shower. No fridge in the room.