象牙樹游戲小屋 (Ivory Tree Game Lodge)

Excellent location very friendly staff all trying to help as much as they can. We reported a few problems with the accommodation that unfortunately the staff didn’t deal with but we still had a great holiday.

Brilliant! Highly recommended

Great experience

Definitely NOT a 5* property. The check-in process was not the most welcoming - No explanation of their service offer, or at least a walk-through the common areas, "here is your key" type of arrival. I had requested the beds to be prepared as double instead of twin (we were 2 friends sleeping in separate rooms). Unfortunately, on arrival, I had to request that the beds were made the way they were supposed to be. The food is a buffet (breakfast, lunch, and dinner) and it's not the greatest, e.g.: we had store-bought sausage (the Oscar Mayer stuff) one day for breakfast. If you do not eat red meat, your options for protein are limited. They ran out of non-dairy milk the 2nd day we were there. Lots of staff members wandering and just chatting with each other. Not once did someone come to us to see if we wanted anything. They will bring you 1L bottles of water without glasses! They will drop the bill on your table without asking if you need anything else. Very unattentive service overall.

+: location, game drive, food, worth of money - : crowded, outdoor shower too cold at night

The staff were brilliant!! Food was excellent !! Game drives were very well organized. An absolutely amazing bush experience!!! Loved the small added extras like the Weather forecast for the following day and the little nougat bar at our bed sides just before bedtime. It really is the small things in life that make a big difference. One suggestion though- They could have baby friendly change rooms as we had our one year old with us but there were no baby changing facilities in the female toilets. Thanks for a wonderful experience ivory tree- you will see us again soon.

The most disappointing aspect of Ivory Tree was the poor quality of the food. Neither my wife, nor I are "foodies", but we appreciate quality and the basic ingredients used for the meals at Ivory Tree are simply 100 miles from 5 star. I cannot think of a comparison, as no restaurant that I know in South Africa would serve the equivalent. Another specific sign of problems was the staff's habit of requiring guests to move out of their way. Many of the guests were of advanced years and yet when a member of staff and a guest were passing through the same space, the guest would need to stand back to allow the staff to pass. Having observed this once, I made a point to look out for it and subsequently observed a frequent repetition of the same behaviour.

Location was wonderful and beautiful. Staff was extremely kind and the game drives and driver were awesome! Knowledgeable staff. Best game drive I ever had. Room was spacious and very clean and comfortable.

Stayed for two nights and enjoyed four fantastic game rides - Ranger Jamie did a great job - sincere thanks

good 1 night stay. Lovely rooms in a good part of the park

Loved the quaintness of the cottages and the private feeling of them all. Loved the cleanliness and the staff were so attentative. Only negative was the meats were a little tough but ALL the food was excellent regardless. WONDERFUL buffets. And the blankets on the safaris were not real good at keeping the wind out. Oh well. TOTALLY would recommend this place. You will not be dissapointed.

No gym

The was a beautiful place and the surrounding grounds were very nice. I'm sorry that I only stayed one night. The safari was awesome and the safari guide William was the best!!!! The staff was absolutely fantastic and the food was good. I would highly recommend a visit. My only disappointment was that we didn't have wash clothes in our lodge and we didn't get to do the whole bonfire dinner because there was a large crowd of visitors from Taiwan. However, it worked out because it was a very chilly night, so I was satisfied with being inside :-)

A great experience, with excellent game drives, wonderful food, a very comfortable room, and mostly good service at the lodge.

We had a great time however a couple of improvement would be to have a fully equiped gym and a TV in every room. There is quite a bit of down time and it would be nice to either be active or relax with a movie as you can't walk around outside the fence.

It was pleasant in general but the furniture and furnishings in our suite was substandard. They need to be upgraded. They looked quite tired, stained, scratched and not too clean. For example, the patio furniture had only 3 chairs though the suite was for 4 persons. There were 4 lounge chairs but only 2 had cushions (which were filthy) and the other two had none so you'd have to sit on metal! The sheets were fine, towels were white but also looked over used. Overall, the unit looked tired. We were there last year and we all felt that the rooms we had last year were 5-star but this year, the suite we had would be ok for a 3-star.

Awesome, will come again, keep on with the good work!!!!!!

Deuxième séjour dans ce lodge. Vu très peu d'animaux cette fois-ci, dépend probablement en partie du ranger.

Tout était très bien : gentillesse du personnel, belles chambres, 2 safaris de 3 heures par jour avec une organisation parfaite, restaurant et repas très bien. Un vrai 5 étoiles !

Perfekte Lodge für eine Übernachtung im Naturpark Pilanesberg. Unsere Unterkunft bestand aus einem freistehenden Gebäude mit einem großzügigen Schlafraum. Extragroßem Bett (2,20x2,00) und großem Bad mit Außendusche. NKapselmaschine und Wasserkocher ( Kekse und Kaffeekapseln, Tee) Schöne Terrasse mit gepolsterten Sesseln und Blick in den wunderschönen Garten. Alle Mahlzeiten in Buffetform, qualitativ hochwertig und immer ausreichend vorhanden. Das Personal sehr freundlich und immer hilfsbereit. Die enthaltenen Gamedrives wurden in max 10er Jeeps durchgeführt ( bei uns nur 6 Teilnehmer) und wurden perfekt auf die Wünsche der Gäste ausgerichtet. Man hatte zu keiner zeit den Eindruck, dass ein Programm abgespult wurde, wie in anderen Lodges. Wollte die Gruppe über den gebuchten Zeitraum noch länger draußen bleiben, war das völlig unproblematisch. In der Snacktime während des Gamedrives wurden hochwertige Spirituosen ( Gib Tonic, Whiskey) Bier Wein und Softdrinks und Knabberzeug gereicht