We stayed for 2 nights at this beautiful property just on the banks of Lake Naivasha. The old world charm has been preciously preserved and well maintained cottages had all modern amenities to make our stay very comfortable. The staff were very polite and efficient and special mention of Mr. Rajeev the General Manager who took extra effort to search and locate the wallet of my son left behind in the room and even organised to send to us in Nairibi the next morning.Who can imagine such a gesture in today's world and such small things do make the place special among so many peers in the small town of Naivasha . I woulld recommend everyone visiting there to stay and enjoy the great hospitality of Lake Naivasha Country Club and return with everlasting memories.
2018年4月入住 1 晚
Pros- beautiful garden with wild animals roaming around on the lawn. Swimming pool nice and clean. Perfect location on the lake with a jetty for boat trips.
Cons- dark and gloomy rooms needing updating. Hard and uncomfortable mattresses. Staff are miserable and struggle to smile (especially the male waiters). Food (buffet) is very average.
The hotel also tried to charge us extra at check-out for our 4yr old who shared our bed with us. The booking was already paid in full via Agoda, and no indication was made about extra child charges, so we argued against the extra charge and they dropped it. However we felt this was a bit cheeky of them to spring a sudden extra charge on customers as they are departing. Not professional!!
2018年3月入住 1 晚
Amazing csenery from lake ”
Over expect, This hotel building in the 1935! So only washing water is light yellow color and when you shower need adjust different way, old equipment! In conclusion the location is really best. Just like lived in the forest!
2017年11月入住 2 晚
ABOVE AND BEYOND”
This place was far more than my husband and I anticipated despite reading all the wonderful reviews. It's a natural oasis with a touch of pizazz. We had a tent right on the water which allowed us to do a lot of nature viewing. The wildlife here is incredible. There are so many different bird species. We saw hippos all day, and even had one pass under our abode, lol! We were sitting outside and we felt the abode shake a little, I had heard a hippo grunt in the area from behind the abode, then we looked to the side and there it was, just passing by. It is truly amazing.
Also, the service here is stupendous. They really know how to deliver a top notch customer service experience. From the waitstaff to housekeeping to the security guards. They are all wonderful. Each night we got a turn down service, we were escorted to and from dinner (they insist on this due to the animals). I would definitely recommend this to anyone who loves and appreciates nature, but also appreciates first class service.
I would like to add, we are vegans. The meals are buffet and for the most part we were able to eat very well. Only a couple times did we have to ask for a little more, i.e., the spinach had butter and we requested some without. We also requested rice for breakfast and they quickly provided it for us without complaint. They even went as far as making a vegan chapati for us one evening, from an earlier in the day request. Also, the manager asked the chef to make us a vegetable soup without cream, for lunch one day. So you see, customer service really gets no better than this. Also, this is coming from someone who is not generally a fan of Kenya as a whole.
My only complaint is that at night, due to the unseasonable weather, I was absolutely freezing! I literally had to sleep in yoga pants and two pullovers. We asked if they had any small heaters and of course they didn't, as I anticipated they wouldn't. I was just so desperate I thought I would ask.
2015年5月入住 3 晚
Nice African Experience”
location , price , friendly staff
Super Experience for a South African
2014年12月入住 1 晚
Wedding at Lake Naivasha country club”
The staff and the location
2014年11月入住 1 晚
Amazing place but...”
The view, the space, the animals
The place is amazing with animals all around. Very relaxing. The rooms were okay but the bathroom a total disaster! Very old, water not working properly. The water was boiling and very very hard to adjust to perfect temperature. The water boiler for tea was black and dirty. Otherwise the rest was great!
2014年11月入住 1 晚
Rooms were not appropriate ”
Hi , we booked two executive rooms with kids. They gave us oldest wooden built rooms though they had new executive rooms there too. I think they give those rooms who books through them directly . There was no wifi there but on your site it was shown wifi was free. I think hotel cheats your site.
2014年11月入住 1 晚
Overall good experience”
Proximity to the lake.
Hotel is nicely situated and service is not bad.
Only inconvenience is that they give you a package which includes lunch, which is served as from 12.30 pm, but they ask you to check out of the room at 10.00 am.
2014年3月入住 1 晚
Quietness, full board, friendly staff
It was short but nice and relaxing, fare nought from the hustle bustle of Nairobi.
2014年2月入住 3 晚
Amazing location and gardens”
The gardens, the proximity to nature and outdoor activities, super-friendly and -helpful staff
Excellent. Highly recommended.
But why, if I am taking ten minutes of my life to fill in this form, do I continue to be told that my responses aren't long enough? If I want to be succinct, I will. Don't look a gift horse in the mouth.
2013年8月入住 6 晚
The staff were wonderful, hippos and deer close by”
The attentive staff, very personal and caring, the wild animals in the grounds, the nearby lake teeming with wildlife, animals and birds
Very comfortable, the only issues were the water control and the water quality which stained the sink area. The staff were really friendly and the highlight was a barbecue at the room garden. The description of the room as an executive cottage was a little imaginative but the room was clean and well looked after by the housemaid. We loved the hippos wandering around in the early hours, the night watchman showed us the animals from a safe distance. One slightly inconvenient point was the adjacent resort disco music which went on until around 0400, it was faint but audible and my next stay will be to a room further away from the other resort. We could not fault the staff who were all excellent.
2018年3月入住 2 晚
erholsames Wochendende im Country Club”
Ein überaus freundliches Team bediente uns in einer herrlichen Umgebung mit feinen Speisen. Wir haben das Wochenende sehr genossen.
Roland und Anna-Marie, Lukas , Peter
2014年6月入住 4 晚
فندق جيد لمن يهتم بالطبيعة علي حساب نظافة ومستوي ا”