奧克斯山源酒店 (Mont Aux Sources Hotel)
奧克斯山源酒店 (Mont Aux Sources Hotel)
【特色圖集】(共 6 張)
標準雙人房 奧克斯山源酒店 (Mont Aux Sources Hotel)
標準雙人房
【特色圖集】(共 6 張)
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大堂
【特色圖集】(共 6 張)
大堂 奧克斯山源酒店 (Mont Aux Sources Hotel)
大堂
【特色圖集】(共 6 張)
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屈機
位置得分
9.1
【特色圖集】(共 6 張) 奧克斯山源酒店 (Mont Aux Sources Hotel)
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超好
目前有 155 條評價聽聽住客真心話
7.5
/
10
客房好舒適
7.9
性價比7.3
距離市中心207.0 Km
位置評分9.1
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7.9
超好
客房舒適度及質素
小木屋 - 自理膳食 (Self Catering Chalets)
小木屋 - 自理膳食 (Self Catering Chalets)
...
  • 房間面積:70 平方米/753 平方呎
  • 景觀: 庭園景
  • 1 張雙人床 & 1 張雙人床
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豪華房(兩床) (Deluxe Twin)
豪華房(兩床) (Deluxe Twin)
...
  • 房間面積:40 平方米/431 平方呎
  • 景觀: 庭園景
  • 2 張單人床
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標準雙人房 (Standard Double Room)
標準雙人房 (Standard Double Room)
...
  • 房間面積:34 平方米/366 平方呎
  • 景觀: 山景
  • 2 張單人床
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標準房(兩床) (Standard Twin)
標準房(兩床) (Standard Twin)
...
  • 房間面積:34 平方米/366 平方呎
  • 景觀: 山景
  • 1 張雙人床
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住客真心話

來自Agoda用戶(共155條)來自Booking.com用戶(共739條)
清潔度6.8
設施6.8
位置9.1
客房質素及舒適度7.9
服務質素7.4
性價比7.3
真實驗證評價 | 資料來源: Agoda
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顯示 100 份已驗證評價
12345
10.0
屈機
南非 Jiaqi
團隊旅客
標準房(兩床)
2016年10月入住 2 晚
Great worth!超值”
Great view great service great location(only a few steps to the gate of royal-natal park). Only thing i'm not that satisfied is the recreational amenities are like to be abandoned for a long time and cannot be used.非常好强烈推荐。
2016年10月7日評價
8.0
激讚
南非 Onellan
夫婦/情侶旅客
標準房(兩床)
2018年12月入住 4 晚
Awesome venue in the burgs”
1. Great hotel, accommodation and area! 2. Always get a deluxe room! 3. Staff have very poor attitudes. Although Brett and Lebogang were amazing and made up for everyone else! 4. Housekeeping needs to improve. Dust under the beds and use bleach on the whites. 5. The food was amazing although the chef tended to repeat meals that people didn't like. The muffins are divine! The best I've ever had! 6. Good activities for kids (pool and putt putt) 7. Near the Royal Natal park which has awesome hiking trails 8. Amazing view of the mountains!!!!
2018年12月27日評價
Dear Valued Guest, Thank you for taking the time to review your stay with us. We are pleased to hear that your overall experience with us was positive and we will look into the housekeeping matter and make necessary adjustments. We hope to welcome you back in the near future so you may enjoy the beautiful scenery around our hotel. Warmest regards, Mont Aux Sources Hotel
已於 2019年1月2日回應
奧克斯山源酒店
8.8
激讚
南非 Tanya
夫婦/情侶旅客
標準雙人房
2018年12月入住 4 晚
激讚”
We had a really nice time. The resort is beautiful with stunning views. The staff are friendly,help full and efficient. . Rooms are very stylish. Food was homely meals but good quality and very tasty and well presented and a variety and a lot of food. The only complaint would be the bar prices and would suggest a price drop in soft drinks as for a family of 4 of 5 people one round of soft drink could cost u up to r125.
2018年12月24日評價
Dear Tanya, We would like to take this opportunity to thank you for staying with us and for reviewing our hotel. We are very pleased to hear that you had an overall positive experience with us. Thank you for suggestion regarding the soft drinks pricing, we will bring that to the attention of the beverage manager. We hope to welcome you and your family back to enjoy the Berg once more in the near future. Warmest regards, Mont Aux Sources Hotel
已於 2019年1月2日回應
奧克斯山源酒店
8.8
激讚
南非 Mark
夫婦/情侶旅客
標準房(兩床)
2018年9月入住 2 晚
Tranquility”
Beautiful location. Staff are awesome, professional and friendly. Maintenance is a little behind - some peeling paint and broken old hairdryer in room as well as shower not draining well, but besides that a tip top venue in the most amazing place and definitely a place we will return to.
2018年9月10日評價
Dear Mark Thank you for staying with us and we are so pleased to hear that you had a wonderful time with us. Thank you for letting us know about some of your concerns and this will be addressed accordingly. We apologize for any inconvenience that this may have caused. We hope to welcome you back again very soon and look forward to it very much. Warm regards Mont Aux Sources Hotel
已於 2018年11月2日回應
奧克斯山源酒店
7.2
超好
Elmond
帶大齡兒童的家庭旅客
標準雙人房
2018年12月入住 3 晚
超好”
Thanks Agoda for assisting with bookings. Good value for money. The Location, Facilities were excellent. The rooms were very dirty. Towels not clean. Our bed linen on day of arrival was full of dust and wife got sinuses from that night. We Were advised hoover not working hence the carpet was very filthy. Some wardrobe doors fell off. Dinner and breakfast was excellent. Reception Lady was good. Cleaning staff lacked motivation and uncooperative. They were called to dust off spiderweb in the toilet. They left all the dust on the floor and toilet seat We could not walk bare feet in the room due to filthy floors. I would recommend a friend on condition the place gets cleaned properly and all concerns above are attended to. It is a perfect holiday destination.
2019年1月7日評價
Dear Elmond, We would like to thank you for selecting to stay with us and for taking the time to submit a review based on your stay. We appreciate your honest feedback and we are aware that our housekeeping teams are not providing our guests with the highest level of service and senior management have been made aware of these issues and we will be working hard to implement new strategies for our housekeeping team. We hope that although you were faced with these challenges, we hope you were still able to enjoy your stay and we will look forward to your return. Warmest regards, Mont Aux Sources Hotel
已於 2019年1月8日回應
奧克斯山源酒店
8.4
激讚
Adele
夫婦/情侶旅客
標準房(兩床)
2018年11月入住 2 晚
Great location, friendly staff”
This hotel is in a perfect location and beautiful setting. It is perfect for travellers planning to hike in the Royal Natal National Park which is virtually next door. The gardens are immaculate although the pool needs extra cleaning. The food was plentiful but basic. We stayed in a refurbished bedroom with balcony which was clean and adequate There are lots of improvements required throughout but hopefully the newly appointed manager will exploit the amazing potential of the hotel and significantly raise the current standard of food and accommodation
2018年11月10日評價
Dear Adele, We would like to take this opportunity to thank you for submitting a review based on your stay with us. We value all guest reviews as it helps us to better serve future guests. We are pleased to hear that your overall experience with us was positive. As you know we are currently upgrading parts of the hotel and we hope that when you visit us in the near future you can experience all the positive changes we have implemented. Warm regards, Mont Aux Sources Hotel
已於 2018年11月12日回應
奧克斯山源酒店
4.8
南非 Matha
夫婦/情侶旅客
標準房(兩床)
2018年12月入住 2 晚
We were a group of two, to meet at the Mont Aux. 1st group arrived saw how horrible the place was”
There was no electricity, no water. As I was in the 2nd group trying to call and hear their side of the story. No 1 picked up for like 2 hours. Ended up not checking in. Had to find another place to stay. When we had electricity and water was back, went there. And I had to see for myself how horrible was the place. Didn't check in as well. People there were complaining about everything. Decided to try the food there, it was horrible. There was nothing good about that place. The place must be shut down.
2019年1月4日評價
Dear Valued Guest, We would like to thank you for your review and would like to apologize for the state in which you found our hotel. We can assure you that this is not the standard to which we want guests to experience. We hope that in future you will consider vising us and staying at our hotel so we may change your perception of our hotel. Warmest regards, Mont Aux Sources Hotel
已於 2019年1月4日回應
奧克斯山源酒店
8.0
激讚
南非 Mary-Ann
夫婦/情侶旅客
標準房(兩床)
2018年9月入住 3 晚
超好”
Wonderful staff who are friendly and extra helpful. Need to be more organized in the dining room which was understaffed ito breakfast preparation. Only on man to fruceggs and make omelets....queue of people. That could improve and make a big difference in the experience.
2018年9月29日評價
Dear Mary-Ann Thank you very much for the review and we are very pleased that you had a wonderful time with us. We do apologize about the inconvenience caused at the breakfast station. We are looking into solutions for this. We hope to see you again soon and we look forward to welcoming you back again very soon Warm regards Mont Aux Sources Hotel
已於 2018年11月2日回應
奧克斯山源酒店
8.0
激讚
南非 Noloyiso
夫婦/情侶旅客
標準房(兩床)
2018年8月入住 3 晚
超好”
The hotel has amazing views of the Drakensburg mountains - I view one can never get enough of. My husband and I went during the winter period for a Gauteng girl the cold was a bit overwhelming. The hotel needs to invest in better heating for the rooms. Unfortunately on our first night dinner was not well planned out and the meat run out while a number of guests still needed to have supper. Plus the hotel was very low on waiters and runners on the evening. Despite that, I would gladly go back, the hotel itself is stunning, the staff friendly and did I mention those wonderful views...
2018年8月27日評價
Dear Noloyiso, Thank you kindly for the positive feedback. We will address your concerns with senior management, Kind Regards
已於 2018年9月3日回應
奧克斯山源酒店
8.8
激讚
英國 nick
帶大齡兒童的家庭旅客
標準房(兩床)
2018年8月入住 3 晚
Wonderful stay”
We had a very nice stay at MAS. From the very first minute the staff were courteous, helpful and friendly. The rooms were excellent and meals were tasty and plentiful. We had read mixed reviews but were overall very, very happy with our stay and would definitely stay again if we were lucky enough to return. The Gordon family
2018年8月13日評價
7.6
超好
Ignis
夫婦/情侶旅客
標準房(兩床)
2018年12月入住 2 晚
Nice All”
Excellent location, floors in the hallways were very dirty, otherwise I will recommend the hotel.
2019年1月10日評價
Dear Ignis, We would like to thank you for selecting to stay with us and for the time taken to submit a review based on your stay. We appreciate your feedback on the hallways and will look into the matter with housekeeping. We are glad that you would recommend us and we hope to welcome you back in the near future. Warmest regards, Mont Aux Sources Hotel
已於 2019年1月14日回應
奧克斯山源酒店
9.2
屈機
南非 Ina
帶大齡兒童的家庭旅客
標準房(兩床)
2018年12月入住 4 晚
Friendly staff and very accomodating”
Relaxed beautiful area, friendly staff, some areas need some maintenance
2018年12月27日評價
Dear Ina, Many thank for reviewing your stay with us. We are so pleased to hear that you had a positive experience with us. We are in the process of implementing upgrades throughout the hotel and hope you will return to fully experience these new upgrades. Warmest regards, Mont Aux Sources Hotel
已於 2019年1月2日回應
奧克斯山源酒店
4.4
南非 Mark
夫婦/情侶旅客
標準雙人房
2018年12月入住 3 晚
READ BEFORE BOOKING!! ”
If you are looking to waste your money while staying in unhygienic accommodation look no further. Unfortunately, we never read the other shocking reviews before booking, however, we did see Mont Aux Sources is a part of the Orion Hotel group, which we thought was a very reputable brand so we trusted the brand. Reception Service: after driving from Joburg, about 4 hours - We arrived at the hotel around. 10pm. We were greeted at the entrance gate by the security guard who told us no one was available to check us in to the hotel. After looking at him I’m disbelief and asking him what he expected us to do , he eventually said he would help us check in and we could proceed to the reception area. We then waited at the empty reception for over 20 minutes, until other guests went and called someone to assist us. After receiving our room card key, which had our room number scribbled on to it, we asked for someone to help us carry our bags and show us to our room. After another 15 minutes no one showed up, we went and found our room ourselves. After complaining the following day, the general manager, Ken, promised us that he was placing a night-duty manager to be on-site during that evening. He agreed with us that it is ridiculous to not have someone on duty in the night. The next day we went on a hike and for dinner in Clarens so we arrived back at the hotel late again, around 11pm. We checked to see if there was anyone on duty and there was no one to be found. We proceeded to our room looking forward to getting in to bed after a very long day. When we got to our room our key did not work!! We then had to mission all the way back to the security guard and had to beg him to help. He then woke up someone named Lebo who obligingly came out of her room, in her gown and assisted us with fixing the key. Still no one on duty! I really don’t know what would happen if there was an emergency. Rooms: The rooms are extremely unhygienic. Immediately upon opening the cupboards yo
2018年12月20日評價
Dear Mark, Thank you for taking the time to submit a review based on your stay with us. We would like to apologize for the lack of service your received during your stay and please know that is not the level of service we expect from our hotel managers and night managers. We hope that you will return to Mont Aux Sources in the near future. Warmest regards, Mont Aux Sources Hotel
已於 2019年1月2日回應
奧克斯山源酒店
6.0
南非 Kingsley
夫婦/情侶旅客
標準雙人房
2018年11月入住 2 晚
Excellent location - facilities good but mantainance is slipping, staff attitude is terrible”
Small things are not right but they make a big impression - towels in the bedrooms are the hardest and scratchiest I’ve ever felt. No cups in the rooms for coffee. Cups at breakfast / dinner are chipped and cracked. Phone in the room did not work. Chairs in the pub are damaged. Pub door cannot open. Pub food was terrible. Fish was dry and over cooked. Hamburger raw. Lovely pool but no service at the pool. Pool also requires basic brushing and cleaning maintenance. Lights in the garden are beautiful but why left on during the day? Umbrellas on the patio but no one puts them up during the day. Spoke with new manager - do understand the efforts to correct are in progress. Good luck - you have a mountain to climb
2018年11月19日評價
Dear Kingsley, We would like to take this opportunity to thank you for submitting your review and for choosing Mont Aux Sources as your accommodation destination. We are in the process of implementing a few changes which will surely change the outlook of our hotel. We are hoping that the views that surround us were breathtaking and reason for a another return in the future where you may experience the positive changes that will be implemented. Warmest regards, Mont Aux Sources Hotel
已於 2018年11月19日回應
奧克斯山源酒店
9.2
屈機
Mariska
帶幼兒的家庭旅客
標準房(兩床)
2018年7月入住 4 晚
Great breakaway!”
This was a really wonderful experienced and we will definitely go back for another holiday or weekend. The staff was so friendly and accommodating and we just had a amazing time at the Hotel. Thank you for making this experience memorable! We will definitely see you soon!
2018年7月16日評價
Dear Mariska We thank you once again for staying with us and we are so happy to hear that you had a wonderful time with us. We are so happy to hear that the staff were friendly and that your time with us were enjoyed with your family. We cannot wait to welcome you back again in the near future and we really look forward to seeing you again. Warm regards Mont Aux Sources Hotel
已於 2018年7月23日回應
奧克斯山源酒店
5.2
南非 Shireen
帶大齡兒童的家庭旅客
標準房(兩床)
2018年12月入住 2 晚
Very average ,Poor menu and low maintenance of the place . Indifferent service , management poor ”
Indifferent management , poor maintenance , and disappointing for such a good hotel previously
2019年1月4日評價
Dear Shireen, We would like to thank you for visiting us and for the time taken to review your stay. We would like to thank you for your feedback and on behalf of the hotel, we would like to apologize for the lack of service received during your stay. We would like to reassure you that this is not the norm for us and we will be implementing changes which will surely improve on our customer satisfaction. We hope you will consider visiting us again to experience these positive changes first hand. Warmest regards, Mont Aux Sources Hotel
已於 2019年1月4日回應
奧克斯山源酒店
7.6
超好
brian
夫婦/情侶旅客
豪華房(兩床)
2018年9月入住 1 晚
超好”
Perfect location. The food was good and enjoyed breakfast the most. The staff was very friendly. Love landscaping and the mountain view. Bedding was not changed in our room, we had to ask help desk to send housekeeping while we dine. Without a doubt we'll revisit the place.
2018年9月27日評價
Dear Brian Thank you very much for taking the time and reviewing the hotel and we are pleased to hear that you had an overall good experience with us. We do apologize about the small inconveniences caused and we are working on senior management to make the necessary improvements. We hope that you will return again in the near future and that you will have an even better stay with us and we are looking forward to it. Warm regards Mont Aux Sources Hotel
已於 2018年11月2日回應
奧克斯山源酒店
6.4
不錯
南非 Mwali
夫婦/情侶旅客
豪華房(兩床)
2018年8月入住 2 晚
Overall the visit met expectation.”
Some negatives include: The table cloths in the dining area were filthy The shower drain was blocked The food was not topped up regularly during the buffet No cover I.e. carport, for the parking facilities
2018年8月13日評價
Dear Mwali, Please accept our apologies on behalf of the management at the Hotel. We have addressed your comments with Senior Management. Kind Regards
已於 2018年9月3日回應
奧克斯山源酒店
4.0
南非 Stacy
夫婦/情侶旅客
標準雙人房
2018年8月入住 2 晚
Unfriendly staff and badly managed ”
Pros Reasonably priced Great location with spectacular views Cons Unfriendly staff Bad customer service Basics of the hotel are missing - you need to ask the staff to clean your room and change linen etc. Manager doesn’t follow through on requests and promises he makes to guests Would not recommend this place and hope that the Orion group would fix the inadequacies to prevent the hotel from losing ratings.
2018年8月12日評價
Dear Stacy, Thank you for your feedback. Please accept our most sincere apologies on behalf of the management at the Hotel. We will address all these matters to be corrected. Kind Regards,
已於 2018年9月3日回應
奧克斯山源酒店
9.2
屈機
南非 Meme
夫婦/情侶旅客
標準房(兩床)
2017年12月入住 2 晚
Great view and hospitality”
Stayed at the hotel over new years eve. Great entertainment for the evening with spectacular fire works. The facility provides moderate outdoor activities. Well equipped to keep the kids entertained. The rooms were neat and enjoyed the view.
2018年1月5日評價
Dear Meme We are so glad to hear that you had a good time at the hotel and we are pleased to hear that your new years experience with us was something special. Please do visit us again. We look forward very much to welcome you back. Warm regards Mont Aux Sources Hotel
已於 2018年5月18日回應
奧克斯山源酒店
12345
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