The top of our holiday should be a 10 day stay in cape town.
After studding the accommodations through the internet we decidedto boo k a beautiful described self contained apartment at mount manor. After a long car ride from the north we arrived in the early evening. The apartment we were put in was across the street situated in the backyard of an apartment house on the 3rd floor. It was in a horrible condition.
Dirty worn out with a sofa full of Sperm stains. I informed the Management about the conditions and the description of the apartment which we booked. Everything was declined and when I showed the management on the Internet the original description of the apartment including pictures everything was
declined again. Everything would be a mistake of our booking portal was the answer. But the description was also on the homepage the hotel. Tomorrow we will see what we can do for you was the end of the discussion. We wrote an
email to our booking agent and the next morning we contacted our agent by telephone. It took an eternity of waiting and telephone calls till we got the answer. No cancelation is possible the only thing we got offered is an upgrade
and we could change in a let's say a more or less satisfying apartment for unbelievable 19€ extra charge per day. On top of this the original description of our booked apartment disappeared on the homepage the hotel overnight.
Sweet words and hypocritical help were offered by the hotel management.The truth seemed to be that the hotel management is only interested in the money of their guests. Even the hotel owner was not able to talk to us a single
word. Whatever the response of the hotel is to this rating don't make the mistake to book mount manor guesthouse you will make the same experience like we did
One Bedroom Suite Two Full Bed Non-Smoking
2014年12月入住 5 晚
Lovely stay ”
Location, staff, furniture
We had a great, comfortable 5 night stay. Situated in Oranjezicht, a 20 minutes walk from city centre, the Mountain Manor is a beautifully renovated old colonial house. Staff is welcoming and very friendly, our room downstairs was spacious and clean, the pool area is lovely and relaxing. Though the guesthouse was fully booked during our stay it never seemed crowded. Though there's no free wifi one could always use the computer with internet access right next to the reception. Besides great value for money!