約翰內斯堡巴拉萊卡桑頓萬豪普羅蒂酒店 (Protea Hotel by Marriott Johannesburg Balalaika Sandton)
入住完美住宿是開展旅程的必備要素。快來享受住宿提供的所有客房免費Wi-Fi吧！ 住宿位於約翰尼斯堡約翰內斯堡桑頓的絕佳位置，讓你輕鬆探索熱門景點和餐飲選擇。 離開前，別忘了到訪著名的種族隔離博物館。 這間高質素住宿獲評為4星級，為客人提供健身中心、蒸氣室和餐廳。
Mini vacation ”
We had a wonderful breakaway stay at this hotel. Definitely would recommend it, friendly staff, closer to Sandton City mall & public transport❤❤🇿🇦
Dear Christine, Thank you for choosing to stay with us and for taking the time to share your feedback. We are delighted to know that you had a wonderful stay at the Balalaika. Please note we have shared your comments with the TEAM to show what a good job we are doing. Please let us know when you return so that we may make your next stay just as memorable, again thank you for choosing to stay with us and stay warm! Kind Regards, Leonardo Rojas Guest Relations Officer email@example.com
Exceptional service ”
The BEST service that I have experienced in a very long time.
Dear Nelene, On behalf of the entire hotel team, I want to thank you for rating us good regarding your recent stay. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the Hotel Team, as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon. Sincerely, Moloko Rasefate Guest Relations Manager Protea Hotel by Marriot Balalaika Sandton firstname.lastname@example.org +27 11 322 5000
Great customer service & staff
Dear Mahomed, Thank you for sharing such a great review about your recent stay with us at the Protea Hotel Balalaika in Sandton. We are delighted that you had a great stay however your rating was concerning to us as we thought we might have failed to meet your expectations. Please feel free to let us know when you return and be safe. Kind Regards Moloko Rasefate
Not great. Awful actually.”
We procrastinated between this hotel and another one for ages but definitely made the wrong choice in the end. Being the only sunny warm day of the week, we wanted to spend the day by the pool having a few drinks but there were no pool chairs by the first pool, and the whole pool was covered in shade. The second pool was tiny and only had a few loungers which were all taken, and there was no bar service. We ended up instead sitting on chairs by the bar, no areas with any summer sun. The Bull Run for supper was a huge disappointment… we waited for about ten minutes with no one coming to seat us. We ordered the burger special which clearly states topped with cheese and served with a lager, neither of which arrived. We told a waiter who just never came back after that. The manager came to check on us and we told him. He insisted there was no cheese on the special even after we showed him the image. We left so disappointed by the service and food. I used to LOVE the Bull Run but couldn’t believe how bad it’s become the since a few years ago. We asked the hotel reception for a fan to sleep with for the mosquitos, as the aircon wasn’t doing anything to deter them, no fan. The pillows were so unbelievable uncomfortable, raised so high and so hard that neither of us slept well all night. I ended up using my jersey as a pillow and woke up with a sore neck. Worst hotel stay I’ve ever experienced.
Not for us”
Very old, dull hotel. The kind of hotel companies book staff to save costs. Nothing special about the hotel.
Good Day Japhet, Thank you for sharing your honest feedback regarding your recent stay with us. We would like to apologise for short failing to meet your expectations with regards to our Hotel Condition. We have shared your message appropriately with the Hotel TEAM and rest assured, we have an ongoing refurbishment that we currently using half of the rooms that are fully renovated. Let us know when you return to turn this around as we would always want to offer you the most amazing and memorable experience during your second stay. We hope to see you soon. Stay safe ! Kind Regards Moloko Rasefate
Great option for a 2-3 day low budget stay. The location is excellent. Great for expats. However any hotel is only as good as it’s least friendly staff member. Also, as hotel is currently undergoing renovations/maintenance works, power phone lines and lifts sometimes don’t work.
Dear Wachizya, Thank you for choosing to stay us with us and taking the time to share your honest feedback. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to prevent the issues you experienced from occurring in the future. Kind Regards, Leonardo Rojas Guest Relations Officer email@example.com
Their facilities are great, its got beautiful ecstatic's, however services is not so great for the money they charge and they do not welcome you in a way that you feel special, Their building is old and i can never book on my own, the hotel safety is not there anything can happen to you.I wouldnt book on for individual trip, looks like a free for all.
Awesome hotel excellent menu for breakfast lunch dinner ”
Inside shopping centre no need for driving around if needed to go somewhere hotel shuttle
Staff were good, free shuttle to the mall, most of the drivers were ok, room was nice but a bit of a walk. Nice courtyard and gardens. Pleasant stay
Excellent value for money
Dear Don, Thank you for taking the time to share your feedback regarding your recent stay with us, it is greatly appreciated. We look forward to hosting you again! Kind Regards Riona Soni Guest Relations Officer
Comfortable and great location ”
They prepared the room early for us even though we were too early for check in. The location is convenient and security is excellent.
the hotel is good at an excellent location. room size and cleanliness decent too. the pool was filthy! not sure if this was because we went in the winter season. we didnt use other facilities much so not an issue for us. The restaurant has very good food. overall a good place to stay
Place to go again and again”
Good value for money , good staff and good location.
Overall satisfied ”
We spend a night while in transit in Sandton overall very staisfied wit the hotel. Closeby from the Sandton shopping mall ( 5 to 10 mn by foots)
Great foods and convenient location”
Good location nice setting excellent staff close to mall a retreat in the heart of the city