優秀 8.2
來自2817份評價

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優秀



來自2817份評價
  • 清潔度 8.6
  • 設施 7.5
  • 位置 8.6
  • 客房舒適度 8.4
  • 服務 8.2
  • 性價比 8.0
  • 餐飲 7.4
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來自馬來西亞的 Kenny
帶幼兒的家庭旅客
高級特大房
2016年2月入住 2 晚
Disappointed
Location, comfort, cleanliness
I would have given cleanliness 100% score if not for a peanut found in the corner of the room. Anyway, that is not why I was left disappointed. I paid for my room stay thru agoda.com for 2 nights stay. Arrived on 10th Feb and were due to check-out on 12th. Requested for an extra bed upon check-in which was duly delivered. Had breakfast for 3 pax the next morning, no problem. As my wife and I had to catch a flight on 11th Feb, I settled my room bill including the extra-bed (RM212 for 2 nights). My two kids stayed behind and invited a cousin of theirs over for breakfast the next morning. They were told by the F&B staff that breakfast was for only 2 pax instead of 3. The F&B staff must have not checked with the front desk that I have settled the room bill the night before. Kids being kids, did not want to make a fuss and decided not to have breakfast there as it would mean leaving one out. Being a so-called 5-star hotel, I did not think this would happen. Would be good if the departments communicate with each other thru their operating systems in order to avoid such incidents.
2016年2月16日評價

來自汶莱的 asmani
帶幼兒的家庭旅客
豪華房(兩床)
2016年2月入住 4 晚
Pull up Pullman !
Location & spacious
It was fine after several complains about the fridge, toilet door , key card, power trip , swimming pool to name a few. I upgraded my self to another room instead. No courtesy upgrade by the hotel and but was only asked to transfer to another room despite all complains made in a day. The frontliner staffs were not friendly.. Probably pissed because they had to work during CNY. Didn't really want to look at their faces everytime we passed the reception as we didn't want to spoil our holiday mood. Location of the hotel was good as it was just a walking distance to our fav seafood center. The property has so much potential to be a 5 star in the middle of Kuching but there are just several little imperfections that causes it to fail to reach its mark. I find that a real pity because it has so much potential to be a top notch hotel, particularly for the prices you pay for the room. It only takes a small change to make a big difference for customers and I hope one day this hotel will finally be able to deliver and be a real 4-5 stay accommodation.
2016年2月11日評價

來自馬來西亞的 Chee
夫婦/情侶旅客
豪華特大房
2015年7月入住 1 晚
Good
Up to expectation
2016年2月10日評價

來自馬來西亞的 Azeleta
商務旅客
高級特大房
2016年1月入住 2 晚
Location, staff & cleanliness
Location, staff & cleanliness
2016年2月6日評價

來自馬來西亞的 lu
單行旅客
高級雙人房
2016年2月入住 1 晚
Nice stay
Clean and comfy bed
2016年2月5日評價

來自馬來西亞的 Siew
商務旅客
高級特大房
2016年1月入住 5 晚
Overall OK
Location, Clean, Food
Stay For Business Trip
2016年2月4日評價

來自馬來西亞的 Siew
商務旅客
高級房(兩床)
2016年1月入住 3 晚
Location near to airport
Location, Clean,Food
Overall OK
2016年2月2日評價

來自馬來西亞的 Kamaruzaman
商務旅客
豪華特大房
2016年1月入住 1 晚
Good short stay
Went there for a business meeting. Good location, nice hotel..
2016年2月1日評價

來自馬來西亞的 Sobri
帶幼兒的家庭旅客
高級特大房
2015年12月入住 3 晚
good location
A very nice hotel & close to ammenity.
2016年1月30日評價

來自印尼的 Chris
商務旅客
豪華房(兩床)
2016年1月入住 6 晚
nice stay
spacious room (deluxe), good swimming pool, good breakfast
We mistakenly booked a twin-bed deluxe room with only 1 adult occupancy, so we only get breakfast for 1 person each morning. We asked for a bit flexibility to have breakfast on 3 days for 2 persons (total stay: 6 nights) but their system cannot help for that. Just not what we expected from Pullman. Please built a system comfortable for the guests. I this case, some small hotels with breakfast coupons are better than Pullman.
2016年1月27日評價


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